One of the most beautiful hotels I have stayed out with staff that go over and beyond. The dining experience at the Kronenstubli was also wonderful. A truly personalised and exceptional quality of service. From the reception staff to spa to bar keepers, every member of the Kronenhof team were wonderfully kind and helpful. I accidentally left a rucksack on a train platform and the staff went and not only located the item but sent it on a train. Could not be more complimentary - will be returning! Thank you to the Kronenhof team for a wonderful stay!

The concierge, Andreas, was outstanding. Not only did he pick us up and return us to the train station, he went above and beyond creating an itinerary of places to see. He is a young man who is extremely personable, kind, knowledgeable, and an outstanding employee. The hotel is very fortunate to have him as an employee!

We purchased the half board (dinner plan) for all thr nights of our stay. The restaurant room was beautiful and the staff wonderful. However, the food choices for dinner and actual food marginal but the service exceptional.

A classical 5-star experience. The staff were amazingly friendly and did their best to make you feel at home. The view from the room was breathtaking. The restaurant, bar and cigar lounge where excellently styled and put together. The hotel gives a warm, cozy and luxurious feeling. I Will definitely return.

The location is wonderful as the hotel in the middle of Pontresina, yet peaceful, far from the main road and traffic noise and with a stunning view of the mountains. The building is a jewel box, inside out.

The double bedroom had two single mattresses pulled together which is disappointing given that it is a five star hotel. Reducing the hotel’s environmental footprint could receive more attention from the management (e.g., still travel size toiletries in the bathroom, etc.). The tea was overpriced for the quality we received.

Our recent stay at Kronenhof hotel was highlighted by the exceptional staff, building history and the amazing facilities. From the moment we arrived, their warmth and hospitality made us feel welcomed. Each member of the team and specifically the concierge team went above and beyond to ensure our comfort and satisfaction. We will definitely stay again at Kronenhof when we revisit St. Moritz.

Amazing location , very beautiful. Elegant vintage charm. Very comfortable and clean . Lovely spar . Helpful and cheerful staff

Pricing of the beverages was not transparent - charged £10 for bottle of water at supper and drinks were refilled too quickly in effort to encourage you to buy more

The hotel is really beautiful and the room, wellness area were exceptional. Very friendly staff and lovely spot if you are looking for quiet or outdoor sports.

For this price, it’s really unacceptable that tea and coffee facilities aren’t available in the room. At least you could order a cup of coffee to the room. It’s also unacceptable that in the 21st century there is a dress code for a meal that is half board. We are on holiday and don’t need to get dressed up if we don’t feel like it. We just want to chill out. I found this so out of touch with reality and offensive.

Wonderful location and facilities complemented by impeccably professional and friendly staff. I left my backpack behind with medication by mistake. The staff were kind enough to catch me at the next town to bring me the medicines. Talk about going the extra mile ( or two).

If you don't like this hotel you don't like life.

The food and service at the hotel is superb. This was our second stay and we will definitely be returning.

Nothing, it is such a beautiful building, the rooms are sublimely decorated and the service and facilities are world class.

Magical Hotel, with stunning views, a spectacular lobby, cozy bar, wonderful dining room, the beautiful outdoors pavillon, lovely spa and very helpful and courteous staff!

the bedroom although beautiful had unconfortable pillows