Everything! It’s just exceptional. The service from the staff, the property itself, the rooms, the bar, the spa areas, the food. We were there for the Glacier Express from St Moritz to Zermatt so we only stayed one night, which we now regret. We were picked up from St Mortiz train station by the hotel, and when we got there, the receptionist showed us around the hotel explaining it all. We get there in time for afternoon tea and cake which was serviced by the waiters in the lobby bar while the pianist played. Later we went to the spa and pool which was a great facility to have, and great quality. Afterwards, we got ready for dinner, with tremendous amenities in the bathroom such as a foot mask and hand creams. We at at La Trattoria, which was a lovely meal (and actually reasonably priced for such a fine hotel), but before our reservation, had drinks in the bar (again with pianist). Even though the stay so far was amazing, best was yet to come in the form of breakfast the following morning. Such an amazing hotel stay, sad we only stayed one night, but we’ll be back!

Nothing

The most perfect hotel in every way! The staff were so warm and friendly when we arrived, and every staff member we encountered during our short break were friendly and attentive. The room was spacious, beautifully clean and had the most incredible view of the mountains and the hotel facilities were exceptional. We ate at the trattoria and the home made pasta was so delicious. Our only problem was we didn’t stay for longer! We can’t wait to return.

Exceptionally well-managed property, the owners are present and watching all aspects of the functioning of the hotel. Rooms are beautifully decorated and maintained in a prestine way. Very good helpful staff. The shuttle bus was always availalbe as we needed it (the train station is quite far from everything in Pontresina). Waiters in the restaurants - for breakfast - and in the Trattoria were exceptional at their jobs.

It was really lovely and the staff were exceptional -they were attentive and professional and really friendly. The hotel facilities were numerous and we were made to feel exceptionally welcome

I wanted to dry my hair with the hairdryer at the dressing table where the plug was located but there was no mirror on the wall so I had to use the reflection in the brass lamp 😩😂

The Hotel is amazing with beautiful ddcorations. The staff is always friendly and very caring. They get to know your likings and are so forthcoming. Every afternoon you can get cake and tea in the salon. The Spa facilities are very nice and clean. The food is amazing. I really liked how the owner Mr. And Mrs. Walther regularly came to ask if everything was in order. They are super friendly to dogs and even prepared a bed for our dog.

My family and I had a great time at the Walther. There was really not much to dislike. The room cleaning was very attentive altough we had twice to ask to come clean the room in order for us to let pur dog in the room. But nothing worth mentioning.

The Hotel combines the architectural beauty of a 19th century palace hotel and the taste and carefulness of the family that runs it. It does make a difference when the owner personally welcomes you while you take an apero in the hall of the hotel. My tastefully designed room had a wooden floor (🙏🏻) and was obviously recently renovated. The Spa is nice and the dinner was delicious. I will come again.

The level of comfort, the location, the architecture and decoration, the choice of restaurants and the family spirit among staff.

The wellness facilities are a bit small given the number of guests the hotel can accommodate.

Exceptional property that oozes class opulence and sophistication. Cosy rooms fantastic food and staff where everything is accommodated with a smile. A nice touch also by both owners to introduce themselves and make sure everything is to your liking . A quality hotel in a quality location will definitely be back

Having to leave after 1 night as we were travelling onwards to another location.

Very friendly, welcoming host. Very helpful and flexibel also when it comes to special needs or requests. We explicitly loved the food - at breakfast and dinner. That was amazing!

No available lockers for ski equipment. All were taken or broken. The suite was a bit crowded, so next time we might try out two rooms for us adults and our teenagers.

A fabulous hotel, full of old world charm and in a wonderful location. The staff were so friendly and accommodating, nothing was a problem and every request was greeted with a smile. A lovely mix of 5 star service with a friendly, family touch. One of the best hotels we've ever stayed in!

Nothing, it was perfect the way it was!