Nice location, within walking distance to the railway station. Parking is located underground if you arrive by car. Check in fast, elevator to the room. The room is nicely decorated, bathroom with bath, toiletries available. Safe with code, wardrobe, desk. Mineral water is replaced every day as well as 1 bottle of beer. Breakfast was not as buffet (I guess because the hotel was not full) but there is a good choice from à la carte menu and you can ask eggs, bread, croissant, yougurt, muesli. WiFi no password needed and is working well. I had dinner at the restaurant (kitchen closes at 21:30) and the dishes are tasty. There is also a bar and a casino (I cannot comment because I did not go). Coffee and tea are available in room with nespresso machine. Some nice restaurants are close by (i went to the Netts that I can recommend)

The plugs are not beside the bed, you need to plug the devices at the desk.

Very welcoming staff, provided helpful instructions. We also got upgraded to a junior suite, which we appreciated. The beds and the linens were excellent, bathroom and the amenities as well.

Unfortunately the entry way to our room smelled terrible, the kind of smell that is associated with either mold or urine from animals. We are also surprised by the fact that the heating/HVAC in the room did not work, with the exception of the standard radiator from the bathroom - the problem was not fixed because there was nobody from the technical team available during our week-end stay, however the team did provide us with a small electric heater that did its job.

The location is outstanding, as it is between the railway station and the market and shopping areas. The streetcar stops in front of the hotel gave excellent connection to most parts of the city. It is also within 5-15 minutes walk from most places needed for tourists or business people. There are lots of places and choices to eat within a short walk or tram ride. The staff are friendly and knowledgable.

The bathroom and toilet are really tiny for a hotel of this class. Something must be done for improving this. At times there was shortage of staff to attend to all the customers.

Breakfast was good but compared to the overall room price charged, breakfast could have been better. There was only 1 attendant in the breakfast area and in busy timing, that was little challenging for him and for gusts as well

Location is not that great since no taxi base nearby and neither the train station was close by. Reception staff was relatively slow

Somehow, I was offered a free upgrade to a suite. It had a living room, dining table, bedroom, separate bathroom and separate toilet. It had a door that could be opened to enter the balcony, which had tables and chairs. The view from he balcony was splendid with a sight of the steepled church at the city centre.

The wooden furniture looked dated - it was not high class antique wood stuff but probably cheap 1970s or 1980s. It was functional, so I cannot say it was a problem. There is a casino at one entrance door, so you are not sure you are at the right place.

Clean . Staff were very friendly and helpful . Breakfast was good

Only one pillow per couple and that was very thin and flimsy. My wife managed to get to sleep by folding the pillar in half and putting a towel underneath. I struggled to sleep . All sounds trivial but a good nights sleep is a major part of the enjoyment of a weekend break Sounds like unwise penny pinching .

Really nice check in lady, comfortable beds, late check out available and helpful staff. Good location close to city center (easily walkable).

Mini fridge was "free" but the 2 free waters inside were not really cooled. The shower door was out of glass and creaked really loudly when opened or closed. I know small details but those would improve the stay :)

The staff were very friendly and polite. The breakfast was superb. The location was very convenient to the old town. The windows had triple glass with electric blinds

There was an annoying design flaw. The bathroom has a glass wall facing the bed so it wasn't possible to leave a light on in the bathroom at night for safety. On the other hand you either couldn't use your phone light or else you couldn't charge your phone at night - THERE WERE NO SOCKETS NEXT TO THE BED!

Room was clean and the location was fantastic. We were able to explore St.Gallen via foot.

I was not too keen on the menu. Read that there was fab pizza but that is now gone. Didn't not enjoy the food.

Didn’t have the breakfast but colleagues said it was good.

Brown stains on one of my towels. Very warm in the room even with the air-conditioning on full so would have been nice to have been able to open more windows.