amazing location right in town & walkable to the ski slopes. front desk staff was above & beyond helpful answering any questions we had and made the stay feel like home. breakfast was also very good and the rooms/bed were quite comfortable

the property did not tell us in advance that you can buy heavily discounted ski passes through them. this would of been something we would have liked to know as we ended up buying them for full price online a few days before the trip and couldn’t get a refund

I have stayed at the hotel house before. The location cannot be beaten and it's in such close proximity to catching the train up the mountain. Everything you could want is right there . There's always a lively bar scene and the breakfast that's included for guests is quite delicious

I find it difficult when you pay a premium for a place like that that you get scratchy toilet paper and facial tissues. Within like one day I started getting dermatitis around my nose from the facial tissues and had to go out and buy some for myself. The toilet paper was also not satisfactory. And most places these days have quite plush thick towels but the ones at the house are still thin and small

Our train from Tirano to St. Moritz was delayed and the Hauser Hotel shuttle bus finishes at 6pm... but a quick call to the hotel and the delightful Christina arranged for one of the restaurant workers to collect us. It was bitterly cold and this kind gesture was greatly appreciated, so a HUGE thanks to Daniel for being an absolute superstar. The Hauser Hotel is best described as welcoming, functional and supremely comfortable. The rooms are large, well-appointed and the beds and bedding fantastic. The bathroom was probably one of the best I have seen in 20 years of travel: the toilet and shower are set in separate glass cubicles and the water pressure truly glorious. Organic Swiss toiletries from Soglio are supplied and are simply fantastic. All in all, everything one wants from a hotel in a cold location like St. Moritz. But that's not all. The restaurant is lovely, warm and welcoming and the food at dinner was superb. Fairly priced by St Moritz standards and all three courses were beautifully presented and delicious. The same room is used for the morning breakfast buffet and the spread was fair and comprehensive, though no hot food was provided.

There was no kettle provided in the room, no bathrobes provided in the bathroom and the breakfast buffet spread, though delicious, did not include any hot/cooked options.

We had a lovely stay! The location is strategic, in the heart of S.Moritz, a few steps from the ski lifts and the designers shops. Our room was large, very bright with a large window facing the central square. Food is excellent! From the restaurant you also have direct access to the Hauser renowned patisserie, where you can choose your dessert if you wish. The staff are friendly and very kind, ready to help you for any request you might have. What can we say... perfect! Highly recommanded.

Facility was clean and spacious. Provided free shuttle to and from the railway station to the hotel between 8am-6pm which was incredibly helpful. The young gentleman at the front desk was most polite, friendly and personable- recommended our journey up to Corviglia with the carriage passes provided by the hotel which happened to become one of the highlights of the trip. Their own personal pastry store was definitely also something worth trying!

The hotel is located in the very center on a pedestrian street. There is a bar and a restaurant downstairs. We spent 1 night. Economy class room. Simple, without a refrigerator or kettle. But there is a safe. And it is enough for one night. The bar downstairs is very loud, but at 9 p.m. the music stops and it becomes quiet. Parking is nearby on the street or underground. You need to book in advance. There are not many places. Excellent breakfasts. We lived on the top floor - a beautiful view from the window.

- Very spacious room, large balcony, panaromic view (#409) - Large king size comfortable bed - Lot of branded shops at walking distance - Bus-stop around the corner - Warm and welcoming reception staff - Dinner at their restaurant was a nice experience - Free shuttle van for hotel to/from train station (needs advance intimation)

- The breakfast options were very limited (basically bakery + fruit options and soft-boiled eggs, that's it), there were no hot food offerings - One of the towel given to us had large yellow stains - Bathroom door can not be locked from inside, which was a minor inconvenience.

Hard to rate this hotel as stayed here only one night. However, the staff was very friendly and the room was clean and comfortable. Did not eat at the restaurant for dinner, but did stop in for some drinks with friends. The staff was very friendly, even providing me with a couple shots of grappa as I had never tried and had a recent birthday.

The breakfast was decent, however the set up was somewhat congested, so don't be in a hurry if there are quite a few people eating. The staff was very friendly.

Good Breakfast served by Ursula was amazing. Benedikt at the reception was very very helpful with everything. He has set the standard for excellent customer service. No kettle in the room but I think all rooms in Switzerland does not come with kettle. Nice to have lights lining the door to room. Brightens up the hallway. Pub with good music til late night on weekends. Liven up the town. Key changing system at lobby was cute. Upon checking in, a current guest mentioned “best hotel”; can’t agree more that this is the best family hotel and has lots more potential! Kudos to owner and family!

Pillows were a bit flat. Suggest to fill them up.

Arrived via glacier express and the hotel arranged for pick up service. The room is big for 3 pax though toilet is a little small. Very close to shopping and there is their own restaurant and confectionery.

Arranged for shuttle to train station the next day with number of pax and luggage we need to ferry. However, the next day there are other hotel guests waiting for shuttle as well. Not enough space for my party of 3. As the train we are boarding is due, we have to dash down to the train station ourselves. Hotel should have better planned for a larger shuttle and not assuming the to and fro of guest will be sufficient. There are loading and unloading time that needs to be considered