The hotel was at the bottom end of the town but only a 10-15 minute walk from the train station and worth the walk. There are electric taxis and the hotel has its own and costs 20CHF if you would prefer not to walk. The hotel was outstanding and beautiful. The room was excellent and the facilities were fabulous. Our room was overlooking the Matterhorn which was a real treat. The hotel breakfast was perfect fresh and plentiful. It was mostly continental with a varied choice of food and a couple of cooked choices.

Was disappointed that during our stay there was no evening meals available not sure if they ever do offer them but it would of been nice. Also the bar wasn't open and yet they have a lovely outdoor sitting area. We were looking forward to chilling there with a drink but had to go to the main area for food and drinks.

We had a junior suite that had a separate sitting corner. The bathroom was equipped with a jacuzzi which was very nice. Location is great as it is walking distance from the Matterhorn Express. Also its a 5 minute walk from the center of Zermatt. The Sauna itself is very modern and comfortable, however the wellness area needs to be renovated as it dates from 1999 and looks somewhat kitsch.

The breakfast was disappointing as they serve "reheated frozen bread" instead of a fresh daily delivery. However the buffet is big with lots of offering. The reception staff were nice, but not overtly friendly. The lady at the breakfast however was super helpful and very friendly.

Its location is fantastic—just a short walk to the gondola, which was manageable even in ski boots. Very close to a variety of restaurants and shops, making it super convenient to grab a bite or pick up any essentials. The room was very comfortable, made unwinding after a long day on the slopes a delight. The sauna was nice and breakfast was delicious. Overall, it was a wonderful stay and I would highly recommend this hotel to anyone looking for comfort and convenience on their ski getaway.

Fabulous view of the famous Matterhorn right outside our window - with a balcony. Couldn't ask for more! It's a bit of a schlep up the hill from the station (we hadn't realised Zermatt is car free so you have to arrive by train but there are odd little golf buggy taxis you can get if you want to). We were so lucky this was available at short notice when our previous booking cancelled on us. Zermatt is delightful. Don't miss a walk to the gorge - it's a bit scary if you're afraid of heights but so spectacular. And going on the cable car to the top of the mountain is over £100 each but cheaper than the equivalent ride at the Eiger (£200!) and sooooo beautiful. Wow. Experience of a lifetime. As for the hotel, it was a classic alpine hotel with a nice big bed, bath with shower over it, decent sized room and bathroom. But we did pay for that - £400 for 2 rooms. There's also a nice garden you can sit in. Decent breakfast.

The receptionist was the most reticent person I've ever seen on the reception desk of a hotel. She was polite and sweet but just seemed a bit miserable! No smile for us. And of course Switzerland is mad expensive. £14 for an aperol spritz. £20-30 for a main course (not including vegetables - where are the vegetables?!) That's not this hotel's fault but it is the reason we stay in Italy and then whizz up to CH for one night at a time!

We had a balcony with a view of The Matterhorn. The room was clean cosy and bed comfortable. The breakfast was fantastic. We hope to be back.

The hotel was not great at communicating with us regarding how to get to the hotel from the station. They said ring us when we arrive and we did after turning on my phone costing me money and attempted many times. (When we went back to the station to leave I saw a telephone which was free to call all hotels to be picked up) anyway we walked 10 minutes up the hill in the end turned out ok because we were fit to carry our luggage. More clear and direct information would have been helpful.

The view of the Matterhorn from the balcony is very, very good. It was worth it booking this room to get the view. It is also within walking distance of Glacier Paradise, which is convenient. The area is quiet, only the sound of the river at night. The breakfast spread was also superb. Staff were helpful, especially the old guy who seemed in charge. The young lady on checkout was a bit curt, but still helped us get a taxi service

Stairs going up to the room. An anti-slip mat in the bath/shower would be good to prevent accidents. It is a bit of a distance from the centre of town, so shopping for amenities or food is a challenge. We forgot to bring detergent to wash clothes, so we didn't manage to use the washong machine.

Everything was great. The hotel is just 15 mins walk from train station. It is also a very short walk to the Materhorn cable car. I was promised a Materhorn view room, and that was exactly what we got. The room was spacious, as was the bathroom. The room included a small sitting area as well. Tea and coffee making facilities and mini bar made the stay even more complete. The breakfast was very good with a wide selection. This hotel is highly recommended.

Nothing, well done!

This little gem is a perfect place to spend time in Zermatt! We arrived, like most people, by train. Although electric taxis are advertised and easy to find, we decided not needed and walked. In fact, our entire time in Zermatt was on foot other than the famous cogwheel train up to the Matterhorn. Walking to this hotel, even with our carry on suitcases, was easy. The hosts were fantastic. Loved our room. I was turning 70 and had requested balcony with a view of the Matterhorn. Amazing room and view-LOVED IT! Breakfast was phenomenal and staff fantastic. We had an issue with our TV initially (one of the plugs had dislodged)-fixed promptly! Then we blew one of the electrical outlets-Pierre (Peter?) was there again quickly. Loved his sense of humor. So, there is absolutely nothing we have to complain about!! Highly recommend this hotel.

Not a thing!

It was all in all a super perfect stay. We just stayed one night before a jump to the Glacier Express but it was absolutely worth it to stay in this hotel for one night. The staff was 100% friendly and helpful with tips of the location, including the hotel app with possibility to check out with webcam the local sight seeing spots (perfect to see if cloudy or sunny). Rooms are super clean and the bed is amazingly comfortable. We had a balcony with view to the Matterhorn. Breakfast was diverse and good quality. If we come back to Zermatt we definitely stay there again!!! Thanks for the great stay.

there is nothing to say.

I was very happy with my stay as my room is spacious and comfortable. It was quite a walk from the train station, but it wasn't too bad as I got to see the town for a bit. The staffs were really good and attentive. The best part of my room was the huge balcony that was shared with the rooms at the same level. From the balcony we could catch the peak of the Matterhorn and the beautiful river flowing near the hotel. Breakfast was good. We could arrange for an E-taxi for 6CHF to go anywhere.

Nil