Comfortable bed, great location, simple but elegant rooms. Staff were friendly.

Our room was on the 4th floor just below a staff only area - not sure what they were doing but it was very noisy above us late at night and early in the morning a couple of times. We stayed just after the worldwide IT outage and their system via booking.com was hacked. I was sent a link asking more my credit card details via booking.com which was phishing. While this is not the directly the hotels fault it would have been nice to have an apology that this had happened.

Very helpfull staff, perfect location. Large rooms

No drinking water in rooms. Staff help us for free at the first time :)

Centrally located, newish, well maintained, quiet at night. Staff was friendly and welcoming and offered an extra hour stay at check-out. Breakfast is served in the in-house cafe with good selection of everything essential.

Room is a bit small even though it was deemed large by local standards

This is a lovely place to base yourself when visiting Zurich. Our experience was excellent, and staff were very accommodating - particularly when I realised I hadn’t booked the twin bed set up we required, which they sorted out in a flash. The room was more than spacious, and the hotel has an air of history, which is what I was looking for. The bathrooms are done very well - we had a separate shower/vanity and toilet/vanity, which is very useful when traveling with a teenager! We had a great time exploring the old town, and it was especially pretty at Christmas, with markets, lights and a generally festive feeling in the air.

It could be tricky to reach if you have mobility challenges, or have a lot of luggage and not enough hands! There is a pedestrian zone around the hotel, which is great once you’re settled. I am personally an amputee, and found it ok to reach on foot.

Central location, kind and helpful staff

Incline street

Really nice modern hotel with a great location.

Event was great!

Loved the efficiency and simplicity

Difficult to access if you are coming by taxi

Stylish friendly and great location

no fridge in the rooms

Location is good.

Location was very good. Rooms were a delight. Lot of good sustainability ideas, especially the water refilling station. Staff were very helpful and we appreciated the breakfast picnic bag for our early start and again noted the eco friendly bag, containers and cutlery - well done!

While we appreciated hot and cold drinks were provided in an environmentally conscious way we do as Brits need an early morning tea to get us moving and not having this as a room facility meant one needed to make a trip to reception in a less than perfect condition! We also hung up our towels but they were nevertheless replaced each day.