comfort bed and clean. I stayed in Switzerland for 10 days in 4 different places, 3 other places provided the very soft and thin pillow which is very difficult to sleep, only Novotel gave the good pillow we need! I was at first sorry worry about location being too far out from city, in fact it’s very convenient to take tram number 4 to go to city without change or transfer of tram.

check in process is not smooth, I could only check in at 3.45pm when it was supposed to be 3pm

the hotel's room was very spacious, bigger than we expected we had a good space by the entrance to comfortably open 3 big luggage the kids slept comfortably on the sofa bed and the master bed was also comfortable. check in was smooth and receptionist was very helpful breakfast options were nice and there's a small swing set outside where the kids can play while you enjoy your morning coffee. the tram stop is around 5 mins away.

the one thing I hated as soon as I entered the hotel was seeing a bath tub in the toilet, it just needs to be removed and changed into a normal shower so we can easily bathe the kids and ourselves without getting the whole toilet wet. -Zurich doesn't have a free city pass sadly so the hotel can't provide it however they can help you figure out the prices of the locations you wish to visit.

To see the actual room we stayed, please watch it in our Youtube Channel | Thirdy and Alli Channel | https://www.youtube.com/watch?v=zqysm39tOZE Breakfast - fine but could have been better if some non-western food is added. Location - fair enough, close to tram station, some groceries (a little bit walking). Staff - very friendly and hospitable. Pool - it is really nice but when it gets crowded, little kids can not enjoy the swimming and the smell of chlorine is too much during our stay.

Room - quite expensive for its size but its in Switzerland, expect everything is expensive :) Cleaning Staff - we ask the front desk if possible to change the bed sheets and pillow cases on our 3rd day because there are some dirt cause by the kids but then, they did not change them at all. They only clean the floors they can see and not those under the bed or desk. Air- Condition - the front desk informed us on the 2nd night after we called that the air-conditioning seems not working and they said, for some season, it is regulated throughout Switzerland and we can not increase not decrease the temperature and therefore, we end up opening the windows at night.

Comfortable, excellent location. Outstanding staff. Alice was a friendly welcoming face from the moment we arrived and immediately rectified an issue with the baby cot as soon as we reported it.

It was an excellent stay. Room could have been a little cleaner and we noticed debris in the very worn travel cot which was immediately replaced when reported to Alice on reception - she was a godsend.

The hotel pool was great. It wasn't too big, but we had a lot of fun. The front desk staff was very friendly and helpful. The breakfast buffet was worth the money, especially since kids can eat for free. The rooms were a good size.

Bathroom was too small, and the shower was not pointing in the right direction, making it very hard to use. This hotel is not located close to any tourist attractions, so you have to take a tram or a train to get everywhere. Therefore, it's not ideal if you are in Zurich for a holiday.

The suite was very comfortable for a family of 3. Room was very clean and the arrangements were adequate. The staff was very helpful in storing our luggage and being flexible with our check-in time as well. Very easy access to the tram from the hotel. I recommend this hotel for short to medium length stays.

Not easy to get in touch with Reception or Room Service. No room service available. Bathroom was a bit cramped. The design of the shower causes water to splatter around the bathroom.

cleanliness, swimming pool for kids (they like cold water) and good breakfast, parking spot for extra charge

Veeeeeery small room, the size of the room and bathroom does not match the description and photos. Far from the center. The coffee machine did not work and our request for its repair was not resolved, no compensation was offered for the non-working coffee machine

Compared to costs and options in Zurich (very high) it was a good value for money for the place and stay. Good facilities, parking and close to the main city (not walkable but trams are good option). They have a lively lobby, pool and gym. Good horel, spacious and comfy rooms and best part is have sofa bed option for a big family like ours with 3 kids (2 babies) where we can’t take another room.

Can’t complain though little busy and staff are overwhelmed. They don’t even entertain to talk to you before the listed checkin time.

Our stay was wonderful! The room was nice, clean, comfortable, AC, & had a pull-out sofa for our children. We greatly appreciated & enjoyed the pool. The playground & outside patio/garden were a wonderful surprise--never stayed in a city hotel with these amenities & they were lovely. We also appreciated the easy access to city & public transportation. Also, the parking was very safe & secure, just small. There was also a food truck festival during our stay & had so much fun sampling the food. Thank you for a wonderful experience! Only remaining wish for us was just access to an ice machine.

Nothing we didn't like. Thank you! Appreciate the booking.

Good place to stay overall. Once again, booking.com rates this place lower than other third grade places, but trust me - a 7 with 100s of reviews is a much better place than a 10 with 10 reviews. Breakfast was very good and the highlight of the place. Staff was on and off, some were really good, and some just ok. We stayed there for 5 nights, and it was amazing how easy it is to get on the train from nearby stations (Technopark and Schiffbau), and be able to get to all the prime locations in Zurich within 15-20 mins. Nearby, there is not a lot of good locations from a convenience standpoint, but it's decent. Rooms are good size. We had some trouble with getting them to fill general items in the room, but it was not that big of a deal. There is not much of a view from the windows, but it's ok overall. Beds are comfortable and it's great that they have USB (type A) outlets in the rooms.

Air-conditioning was a bit weak, but they provided us with a "ventilator", basically a table fan. It did the job.