The location, the resort and accommodation set up is great. Authentic, excluded and island feeling.

This was my 3rd time in the hotel. The hotel seemed understaffed. They are helpful and friendly but people wait to long for service. The room was not cleaned one day. When cleaned not properly done. Pool looks dirty, not filtered. This does not match the price versus quality compared to many other hotels in Thailand in this range. You can do better Railay Village Resort!

Location was spot on, beautiful to sit and have food looking out on the bay. The pool was lovely and everything was calm and peaceful. Staff very attentive. Y

You can hear music from the street, but we knew we would before booking. Also lots of noise from the wildlife, which again to be expected and pretty cool actually.

Amazing hotel in a very central place near restaurants and most importantly the beach. In addition to the beach they have 2 nice pools when you can relax, with some of the room right next to it. The rooms are very spacious and comfortable. Many animals nearby (Big lizards, squirrels ls, frogs etc, didn't see monkeys).

Didn't really help we needed extra help when we had trouble. We needed a late checkout as my wife was sick (wanted to go to the doctor) and they weren't that helpful. They explained that the room was already booked, but we would have appreciated if they would try and help, maybe find a different room.

We were in a room right next to the pool and it was a great location. Our room was large with a small sunken entranceway for shoes and bags. This helped keep sand and stuff out of the bedroom. The bath was separated from the main bedroom, which I like. The staff went above and beyond to help us during our stay and this is what I will remember most, well, that, and the amazing views. The breakfast buffet was great. Air-con worked great. Shops and restaurants were within steps. It was truly a place to unwind. You could schedule something every day or just relax on the beach. Either way, you won't go wrong. There is a ton of wildlife, monkeys (be careful), water monitors just walking along the paths, snakes (be aware when walking at night!), and crabs all along the beaches. Kids love all this stuff. People don't harass you. You can sit on the beach and walk the streets and no one is trying to sell you anything. Just friendly hellos and laid-back attitudes. (Small note: Marijuana was legalized in Thailand recently and is widely available along the streets in different forms.)

While it is not an island, you can only come and go by boat.

Very central and everything is really nearby

The Resort is not like on the pictures, the air condition was really noisy, the breakfast was awfully and we got no help with the luggage when we departed

Great fauna and outdoor environment and very short walk to the beach. Well anointed room. Staff were all informative and helpful.

Like my last stay the door is a little bit tricky to close and the spa bath complex and not fully functional but without asking for it to be repaired can’t really complain.

Our family loved this hotel. The location was perfect. We loved Railay beach and it was the perfect base point to explore the other islands. Our villa was beautiful. The room and the bathroom were very spacious and clean. The jacuzzi area was beautiful. Our daughter loved the small pond with the frogs in front of our villa. At night you only hear nature sounds. The breakfast had lots of different and delicious options and you can have it right in front of the beach. The staff was really nice and helpful. You have lots of restaurants nearby and mini supermarkets. We stayed 6 nights and didn't want to leave. We definetely reccomend this hotel.

the room was big and comfortable, the bathroom was great Staff were friendly Great location, a few steps from the walking street, but quiet. Beach front to a beautiful beach, can even see the luminous planktons at night from the shore

We didn't know in advance that the breakfast will not be served in the hotel due to renovations, this caused an inconvenience in the morning (rain) there was mold on the curtains of the room, and there was a strong smell of it also. wasn't very clear how to reach the hotel from the east pier, not a fun journey with all the luggage

To start, the transport from the airport was seamless. You have to prearrange the transport but there was someone waiting for is at the airport who then took us in a private shuttle to another private longtail boat that took us directly to the dock nearest our resort. It made arriving and departing so simple. Then our room was very nice and spacious. The resort was right in the middle of the action of Railay Beach. We loved how close we were to the beach and the night life. In short we loved the location, the staff was so friendly, and the jungle-like setting was something that we would go back for again.

The bathroom could have been cleaner but I figure that may be just come with the territory of being so near salt water (ie rusty faucets and drains). We loved the location but the proximity to the nightlife is also a downfall as our room seemed to be directly behind one of the louder bars on the Railay strip. We also wish the AC in the room worked a bit better to keep us cooler at night.

There is no hairdryer in the rooms even though the description stares that there is