I didnt like the way the staff at the chekin reception dealt with me. She was not at all hospitable.. I had to wait for checkin for more than one hour. I asked the manager (female one, cannot recall her name) at the reception was very rude. I asked her a querry about my check out date change request.. her answer was very poor. "If you want you stay if not you go some other place". Though she was not helpful, I checked in because I was very tired. The room was very clean & spacious. Housekeeper was very attentive & very hospitable.

location and they did maintenance for building C now the room much better than before

nothing some reception staff very old in age form many years working there in reception and there mentality not good in the way for dealing with Customers, the young staff much better dealing with Customer

I did not think of breakfast. Because I have been tested in different hotel such as Bangla, Indian, Pakistani, Thai & Seven-Eleven. I do not know have any halal food service in your property , Need Halal foods service turn on in your property.

Reception decoration could have been better. Need easily entrées with luggage in lift lobby. Move lift lobby to reception with heavy luggage not easier. So need consideration about this.

the bathroom

the staff from reception are so bad. they do not give service properly. very rude. with a rocky face. and the location is bad as it has many prostitutes even in the hotel. i love the room but i wouldn’t stay for another time here cos of the environment

The hotel is located in the best area in Bangkok. It is clean and well organized. The receptionists greet the customers with smiley faces.

The music was too loud and annoying especially after midnight. Those girls are waiting for customers in front of the main entrance should not be allowed.

I like the location of the hotel. The staff are great helpful and friendly. Easy check in and check out. My room was very nice and clean. House keeping and room service staff are very helpful and friendly as well. You can do some activities within the hotel such as the bowling and the disco. If I would come back to Bangkok again, I will only stay in Grace hotel.

Graceland is a family hotel it’s a 4 star ⭐️ hotel in the best district in my opinion far from everything yet close enough only 40 meters to 7 Eleven and 200 meters to everything you can imagine

Nothing to dislike everything and everyone were absolutely great

You should know you travelling to Noisy Bangkok! Grace Hotel is a historical Hotel I have been staying since my childhood and now my child stayed with me. Its a perfect family hotel, the same combo of Asian tourists (Mostly Gulf, Pakistan, India). Right in the heart of Bangkok's heart beating district of Sukhumvit Road. With so much of eating options around. I cant suggest a better 'Value-for money' place than this in BKK.

I am not sure if there's a swimming pool or no, but should be there.

Massage and hairdressing staff were very friendly

I had paid in Australia and had ban confirm money had been taken from my account. Then had to pay again as staff would not give me back my passport.

Value for my money

Slippery tiles in shower and bathroom floor when wet. No place to hang used towels.