I can't praise the staff enough, this is clearly a hotel that standards are being driven up by the new management. Attention to detail is certainly high on their agenda, staff with clip boards are everywhere making sure everything is correct. We have witnessed when the standards were not met this quickly rectified. For example at breakfast when senior managers inspected the breakfast buffet and instructed staff to fill the serving dishes and condiments etc. We have also seen this with cleanliness, lots of inspection and lots of cleaning.

The hotel has already undergone extensive renovation, to the reception, restaurant, communal areas and bedroom' s, the pool area is functional but is planned to be renovated to the high standards of the rest of the hotel

The location is right next to the night markets, the city center is in walking distance. The reception was very helpful. The room itself was good with nice amenities - free coffee, tea, and especially water was very nice. I was there during the lantern festival, finding one of the floating lanterns in my room was a very nice touch.

The pool looked rather dirty so I didn't try it. The breakfast was OK, with a mix of local, Chinese and European food options. Warm food was often lukewarm at best, and everything seemed a bit basic/cheap (only white toast, artificial looking juices and jam, etc.)

The downstairs hotel breakfast is legendary. It was huge. They had everything. European breakfast, American breakfast, Thai breakfast, general Asian breakfast, it was one of the largest buffets I have ever seen. The lobby entrance is nice and welcoming. The rooms are huge.

They are doing their best, but the place is kind of rundown. The rooms are pretty old.

Good facilities and location Side access to a night market

Breakfast option looks better than it is, buffet style and is mostly cold towards the end of service

It was a quiet and restful hotel. The breakfast was good and the staff were wonderful! We very much enjoyed our stay!

There were ants in the room even though we didn’t have food open.

Excellent value, clean rooms, friendly and very helpful staff, they helped organise a taxi driver for us for the day for a very good price. Would recommend and certainly stay again.

Location is very good They were very nice and kept our luggage from one day before the reservation Clean and quiet Breakfast is not wow but it is ok

Shower was very low (in height) All was good in general

The staff were very nice and welcoming

Clean, tidy and quiet and good for the markets and restaurants in Chiang Mai

No. Dislikes

Location, staff, service

It's very noisy in the evening because of the cabaret show