The selection of food Beautiful location with beautiful sea and choice of pools Most of the staff were very friendly Plenty of things to do for all ages (we didn't leave the hotel for 12 days)

The hotel got quite busy yet there was no towel card system in place i.e. you could get as many towels as you wanted for the pool so people were taking lots and leaving them on beds. This meant quite often there were no both no towels and no sunbeds left. We were often told to come back later for a towel or go elsewhere in the hotel to get some. In the afternoons, we removed others' towels in order to get a bed. We didn't have this issue last year as there was a card system (one towel per card), so we were disappointed by this. It seems petty but you really don't need that stress when on holiday.

The main pool outdoors was heated and there was an indoor heated pool. Our hotel room had a massive balcony, the views were exceptional. The buffet had a great selection. The facilities for kids are just phenomenal. The beach is perfect for families - private, no one harassing you. The mini disco and kids club were a hit with the kids. We had never been to Turkey before and I think this location for a family is perfect. The staff were lovely, we felt very much at home. The scenery and water clarity... Excellent! A short drive into Kusadasi town for a shop (which was also a very pleasant experience). We will be back!

Pool towels!!! I had to beg almost every day for these to be put out and made available. Fresh towels kept running out. If you arrived at the pool in the later afternoon, for sure you would need to message guest services and ask for towels to be replenished. It was really annoying.

The facilities were fabulous, food was available 20 hours a day and there was always something for everyone, bar is open 24 hours. We were doing 18,000 steps a day just around the resort. Fab staff, especially all the bar staff. Entertainment every night. Pools were always clean, with lots of towels and sun loungers available. Nice that they have an indoor pool too as my son burns with the sun. Paddle boards and canoes were free of charge. Local bus brings you into town for 15 lira every 15 minutes. Free WiFi available throughout the resort, some parts better than others but considering the size of the place it’s pretty good signal. Luckily for us we got a great deal on the price of our stay too.

Nothing all good 😊

I had a great time with my family. Huge landscape and a lot of stairs. Many pools. A heated outdoor and indoor pool. Amazing variety of buffet for the main meals. Spacious room and good quality. Nice sauna free of charge. Nice beach front will a bar for drinks until 5pm.

Kids club was confusing and we could not find activities until the last day. There is a huge arcade room besides the main restaurant that you need to pay. So very annoying to stimulate my 4-year-old to play arcade before every meal in a beach resort. There was no menu in the bars, so I could ask for well known global alcoholic drinks. Only secondary brand spirits… food is no available 24. We arrived 21.30h and needed to wait until 23h for the late dinner. Room service had additional charge. Staff was kind but not very helpful for requests. English poorly spoken :(

We stayed in early October and booked two rooms in the main building and club room a bit far from everything. The room in the admin building was good with a sea view. What we loved in this hotel was the amazing view, lovely sea and especially the concept of meal (not a buffet style) in all bars.

The club room for three people was located in a green area with a fantastic view to the sea, however the room itself was outdated and the single bed was not comfortable. The room was basic. Lack of WiFi in the club room. Consider walking up and down if you stay in the club room. The lift to the beach did not work for 4 days. Overall, our stay was wonderful and I will recommend this hotel but with accomodation in the main building.

It was our first trip to Turkey. We didnt know what to expect and were pleasantly thrilled. - We took a large club room for family of 4. It was spacious with good views as soon as we go out. Room facilities are not luxurious and a bit worn out, but the purpose of the room is not to stay in the room, so its ok. 😉 - Food choices are very diverse. There is something for everyone. Wide range of vegetarian and meat options. - Has a Private clearwater green beach and excellent views from across the hotel. Lots of swimming pools and water slides for kids. There were different entertainment programs every evening in the Amphi theater. - There were many paid activities like scuba diving, buggy driving, para sailing, horse riding, etc. - Lots of space for a walk or stroll. City center is 15 min by Bus (20 Lira). - Pack swimming gear, inflatable floaters for pool, scuba masks,

1) There was a lot of food waste. At the least there should be message boards to warn people to not waste the food. 2) The place is so big with so many activities, it was not easy for a first timer to find information about the events and activities.

First time we have experienced all-inclusive. Worked well.

Rated 5 star but not equivalent to 5 stars in the UK. Couldn’t regularly get non-dairy milk. When we arrived the room didn’t have any coffee/tea or mini bar drinks in it. Towels were thin not what you would expect with a 5 star rating. No hand soap in one of the bathrooms. Pools towels ran out. No towels in the spa area. Very busy on a couple of days difficult to find places to sit and needing to queue to collect food.

From check-in to check-out we received excellent customer service at Pine Bay Holiday Resort. I would like to thank Özge (Guest Relations) in particular for all her help and kindness throughout our stay, she provided outstanding service and Pine Bay are very lucky to have her. The resort is in a great location, with quick access to Kusadasi via a Dolmus or Taxi. It's also just below Ephesus and Selcuk which we were very fortunate to visit. The resort itself is very big, has a long beach and several pools. My two children (3 & 8) loved the kids' pools, slides and especially the ice cream which they enjoyed every day. There is a kids club next to the kid's pools and they also have a Mini Disco at 20:30 pm every night, which was enjoyed by both the kids and adults. Entertainment is also provided after the Disco for adults, we loved the various performance shows especially the acrobats and fire show. Food - there is something for everyone. I myself am a vegetarian and was spoilt for choice, my husband enjoyed the chicken & fish, whilst the kids treated themselves to a bit of everything. My concern was that the children wouldn't enjoy the food or would be fussy, but they loved the food and ate more than they would at home. The desserts/fresh fruit was also very nice - the watermelon, in particular, seemed to be enjoyed by most of the diners. Omar who served the watermelon/melon was always cutting away with a happy smile on his face. There are various restaurants throughout the resort including bars and snack bars, we had an Italian meal from the Panoramic balcony one evening with a spectacular view. We had a Club room (906) which accommodated a family of 4, it was very spacious so we all had enough space at the end of the day to relax in our own zones. There was an extra room with a sofa to chill out on and a balcony overlooking the breathtaking sea.

Our recent stay at Pine Bay was nothing short of exceptional. As a family of seven, we were treated to a luxurious experience, beginning with our stunning infinity villa. The panoramic ocean views were breathtaking, and the private pool was impeccably maintained. The resort's culinary offerings were equally impressive. We enjoyed delicious meals at several of their restaurants, with Su, the seafood restaurant, being a particular highlight. The cabanas provided a serene and private retreat along the beach. For those traveling with elderly family members, the resort's staff was incredibly accommodating. Their golf cart transportation service was a lifesaver, ensuring easy access to all areas of the property. The small but exhilarating aquapark was a hit. The resort's prime location, nestled within a picturesque bay, added to its allure. Evening entertainment shows were quite fun to watch, and most of the hotel guests were gathering to watch. One of the most memorable aspects of our stay would be what happened after we checked out and left the resort. For our last night in Turkey, we had booked a 3 bedroom suite by the Izmir beach close to the old bazaar. The resort driver took us there, and when we arrived, we realized that such a place did not exist and it was a fraud. Our driver and resort staff helped us a lot to figure out what to do next. The driver patiently waited for us to find another place nearby, and he helped by making phone calls and visiting the hotel we found to make sure about our safety and comfort. The hotel staff followed up by calling us and also calling the hotel that we had found to ensure that everything was in order. They also offered us to come back to the resort, which we would have loved, but we had already plans for shopping and visiting Izmir. This experience at the end was really thoughtful, and we appreciate that.

While not a major issue, I did find that upon check-in, it would have been helpful to receive more detailed information about the resort and its amenities. If you have any questions or need assistance, I recommend contacting the guest relations team via WhatsApp. They were always quick to respond and provide helpful information.

Great location, fantastic food and amenities (pools, restaurants, bars, sport facilities)

The resort claims the club rooms are soundproof which is very far from truth, you can hear your next door neighbors very clearly (spoke to few other staying in the club rooms and that was the case for them as well) and with windows being single glazed you can also hear anything outside. The entertainment is very loud and takes places late eg. shows from 21.15 and dj from 22.30 till midnight. It also takes place in the area where club rooms are located, which tends to be where families with kids stay so it was very noisy.