The location is very good, next to the main attractions of the City in Sultanamhet and the tram T1. The service was good, kindly staff to solve problems. I have partial motor disabilty, the hotel is completely accessibile with no steps at the entrance. The hotel is modern and new, the facilities worked perfectly. The price is aligned with the other hotels in this touristic area.

The room was a little tiny and there were not any hooks to hanging bathrobe or towel. There were no shelves to put our baggage, and this lackness forced me to bend down to pull out and things from the baggage and this thing was a little unconfortable sometime

I enjoyed my stay at this hotel. A big shout out to David, Bilal, Erkan, Meryem, Zekeria and Birgyul. They were outstanding in attending my request. We arrived at about 9am and to my surprise David got a room ready for me. Erkan assisted us with our luggage upon check in and check out. Bilal assisted me in storing my luggage safely while waiting for my airport transfer late evening. Zekeria was always kind in offering us coffee and tea on the house each time he saw me at the lobby. Meryem took care of our breakfast. Rooms were very cleaned by Birgyul and she ensured that we had enough coffee, water and toiletries . The hotel offered us turkish bath but since i've booked one elsewhere, I skipped it. The location is so central to most attractions like Topkapi Palace, Basilica Cistern, Blue Mosque, Hagia Sofia, Grand Bazaar, Spice Market. Tram station is a minute walk away. Plenty of restaurants closeby and taxi waits for you right outside the Hotel. I would highly recommend staying at this hotel.

Very limited menu for breakfast at hotel. Not something that I would expect for a 5 star. Lightings in my room was dim and one of it wasn't working. It wasn't repaired despite me letting them know. AC in the room tends to get stuffy at night and I was told that its centralized aircond and has been adjusted that way. Rooms were very small too.

We stayed at the Bentley Hotel Old City for 4 days and had a wonderful experience. The hotel was modern, clean, and stylish, with a warm and welcoming atmosphere. The staff were incredibly friendly and helpful throughout our stay, always ready to assist with anything we needed. Our room was comfortable and well-appointed, with all the necessary amenities. We especially appreciated the cleanliness and daily housekeeping service. The bed was comfortable, and the bathroom was modern with a great shower. The location was convenient for exploring Istanbul, with easy access to public transport and plenty of cafes, shops, and restaurants nearby. Overall, we were very happy with our stay and would definitely recommend Bentley Hotel Old City to anyone visiting Istanbul. We’d be happy to stay here again on our next trip!

I am shocked that the gentleman at reception basically coerced me to give the hotel a 10 rating!!! The hotel is very central, all sights in the historical part of Istanbul is easily accessible by foot. Tram is a 5 min walk with many restaurants close by The staff at our arrival was showed courtesy and helpful easy

Very forceful gent at reception on departure!! We had to wait 30min in the room to have a balcony door fixed!! Tons of tools were used and they refused to give us another room!

The location was fantastic. Within walking distance of all the main attractions at Sultanahmet, tram stop & surrounded by restaurants. The breakfast was quite adequate. The service was good, although we did have to ask for coffee & water when they were not replaced. Staff were friendly & helpful. Extremely comfy bed & great shower & water pressure. Had an issue with the curtain rod falling down, & it was fixed that same day.

For the price we paid for the Presidential Suite, we were disappointed to find that there were no English speaking channels on the TVs, & the aerial cable kept coming loose & had to be reconnected every day. The TV in the bedroom was crooked! Would have been nice to have conditioner as well as shampoo.

The location the breakfast the staff and the rooms excellent excellent excellent. For one night stay and two rooms that was booked within 24 hours of arrival the price was also reasonable. For anyone planning to visit Istanbul this will be the best spot to stay and explore most attractions within walking distance. Location alone would have been enough. But the staff hospitality make it exceptional. Thank you Bentley and staff for making us comfortable on our very short stopover.

Nothing

I had a fantastic stay at Bentley Hotel Old City. The location is perfect, right in the heart of the city, with easy access to public transportation, making it very convenient to explore. The overall experience was very positive, great service, clean and comfortable rooms, and a welcoming atmosphere.

The only downsides were the pricing policies. Before my stay, I inquired about the cost of a breakfast plate at 5 AM due to the month of Ramadan, and they quoted me €20, which I found excessively expensive. Additionally, the minibar prices were quite high, €4 for a small bottle of water, a can of cola, or a Snickers bar seems unreasonable. I believe the hotel should reconsider these prices to improve the overall guest experience. Despite this, my experience was excellent, and I still give the hotel a 10/10! Highly recommended!

Location in the heart of Sultan Ahmet at a walking distance from the top attractions; Aia Sophia, Blue Mosque, Ataturk Palace and Celistrine surrounded by restaurants and souvenir shops. Also, staff are very helpful, friendly and accommodating. Hotel provides Fee Hamam for guests which will help you wash the tiresome of standing in lines to access attractions. Bilal at Reception Desk was extremely professional and his manager whom I suppose is the FOM immediately upgraded our room at a discounted rate when we didn't like our booked Economic Backyard view room. Thank you all Bentley Team

I did not like the Reception suggestion for a Bosphorous Dinner Cruise that cost Euro 60 each only to find much cheaper cruises later.

A very Central,very clean hotel. The staff are were really friendly and helpful able to recommend bars, restaurants and activities in the area. The rooms were really clean and the bed very comfortable. The Complimentary nuts and fruits were a nice touch. The hammam access ( Turkish bath) and sauna was included with the room and was open from 10am -10pm. It was located within a 5 minute walk of the Hagia Sophia And the Sultanahmet Mosque. I would definitely recommend going to one of the rooftop bars/restaurants and terraces in the area for the view. The prices for food and especially alcohol are not cheap by European standards but given the view and location are worth it. Do a quick currency conversion before ordering wine etc.

The room while very clean and comfortable was smaller than expected. That said We did book the smallest room in a boutique style hotel. While I would definitely stay again I would recommend upgrading to the next room size up for the small price difference that's in it ( around 20 euro more). The rim of the shower could be higher and door better sealed. While showering a lot of water spilled out onto the floor of the bathroom and there was no drain for it. I had to use a spare towel to mop it up. Not a huge problem but a little annoying ( happened twice)

As a girls trip we were nervous about hotels and areas etc but what a Gem. The property is central to all the main attractions. Grand Bazaar, Sofia, spice bazaar, loads of shopping and the access to the tram all literally less than 500m. We discovered this gem by chance and I highly recommend this hotel. Clean and fresh from the reception to the stunning rooms. Very well equipped. The staff are amazing from all round and a special thank you to David and Bilal who made our stay perfect. They spoilt us and since we were celebrating a 50th birthday they went all out to ensure we had cake at midnight coffees etc. They were kind enough to arrange taxis and negotiate when necessary. A wonderful stay with amazing staff.

I cannot fault this property or staff