The room was clean. I stayed in summer. There was only blanket on the bed and room was cold because of air conditioning. After I called front to ask for giving me more blanket,he gave me 2 blankets.

The hotel is in front of big street.Because of that, it was a little noisy. If you need to sleep well, you should care about that.

My stay was very confortable. The hotel is detail oriented for the customers which is very nice. The staff is very understanding and available to offer help/guidance at any time. The hotel has this nice gym/pool/spa open until late at night. The rooms are confortable and well equipped. Room service every day by default unless specified by customer. Breakfast is gooood 👍 and with great variety. There's a restaurant right next to the hotel which stays open late at night which comes in very handy for night owls :) The location of the hotel was suited for me, 10-15 mins walks to a metro station. Top notch communication. What ever language you talk, chances are you're gonna find a staff member that speaks your language :) and they all speak English very well! Special mention to the staff members that made my stay very enjoyable and confortable Mohammed(Lebanese if I recall well), Enes and Hakki or Hakkim (sorry if I don't remember it right) Thank you

This hotel is located on a highway where there are many restaurants and cafés around the hotel The receptionists were very friendly and gave us a big room, the breakfast was very good, to use the pool you have to have a swimming cap, otherwise you have to pay 3 dollars for each cap which upset us because before we left They did not inform us about the pool, the pool was not very clean and the pool water was cold. It is a 10-minute walk to the metro station, in whole we had a good stay

to use the pool you have to have a swimming cap, otherwise you have to pay 3 dollars for each cap which upset us because before we left They did not inform us about the pool, the pool was not very clean and the pool water was cold

The staff are always very friendly and go out of their way to help. On one of my previous visit I was unlucky when teenagers were roomed next to me, the following day I was moved to a quieter room, just let the staff know if you have any problems and they do what they can to accommodate, my next visit I was able to get an early check in and also an hour later check out.

The only bad thing is the young lady who runs the spa, she is the complete opposite to brilliant hotel team, very unhelpful and rude, but going to the hotel spa is not really needed to enjoy your stay.

The staff are so kind, welcoming, and supporting. Thank you for your kindness. Dear Grand S Hotel, I want to express my gratefulness. Thank you so much for your kind care of my mom. May Allah grand you his blessings in return. My mom is so much impressed by your care and service. Everyone was so caring and nice to her. Thank you for setting her early breakfast and early check-in. Thanks for the staff at the restaurant. The room looked amazing: renovated, super clean and comfortable. My mom had proper rest before her early bus to Ukraine. We will definitely book Grand S Hotel for the next trip. Wishing you prosperity 🙏

Nothing. Everything was great and made the stay pleasant .

Mouhamad, Nourhan and the engineering guy are helpful and assets to the hotel. Our room on the first floor in the center of the building is with working wifi and ac (cold). Reception has tourist sim card for sale. Next to other hotel and many restaurants / small stores nearby.

Location is near Esenler terminal but we need to climb the stairs in order to go across the highway. They don't hv proper blanket / duvet but a kind of thick bed cover (perhaps in the summer). Don't ask for corner room as wifi may be weak. Storage may cost few dollars per day (but we ask nicely for free as we will come back to stay)

I had a wonderful experience during my stay at the Grand S Hotel in Istanbul, thanks to Mahmoud at the reception. He was exceptionally friendly, welcoming, and very helpful throughout the check-in process. Mahmoud's professionalism and warm demeanor made me feel right at home. His excellent service truly enhanced my stay, and I highly recommend the hotel, especially because of staff members like him who go above and beyond to ensure a pleasant experience. Thank you, Mahmoud!

Could hear the traffic, soundproof windows would be welcome on the roadside rooms

I arrived four hours before the check-in time but they were flexible and found a room for me. It was nice, very spacious and faced the back street, so there wasn't any traffic noise. The location was perfect for me, close to the Otogar station and public transport.

However, they must have some generator next to that room, because there was a constant rumbling sound and vibrations. It felt like being a sailor on a ship. I didn't mind it but some people might be put off. Another issue was the bathroom door, which didn't shut because of some obviously botched job they had performed on it. I didn't inform them about it as I was staying just one night.

The staff was very helpful,the receptionists were caring and tried to sort out all problems.Breakfasst was good and recommended to book alongside as the restaurants nearby are costing double or triple the amount. The facilities were good, including pool,spa and gym Daily cleaning was another feature Value for money

Parking can be a problem,the hotel staff was helpful and most of the time they parked for me In front of hotel.

Mouhamed was so kind when checking in and out. They allowed me to check in a few hours early and check out late with no extra charge! The breakfast was good with lots of different options and the sauna and gym were amazing as well! Would definitely come here again and highly recommend this as the price is unbeatable for what you get. Service was amazing and Mouhamed spoke very good English which is always appreciated for someone who isn’t local!

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