The breakfast was not great and the fact that we weren’t notified that the Godzilla Terrace was closed before we booked was extremely disappointing. I wouldn’t have booked if I knew that ahead of time. Moreover, the room wasn’t cleaned appropriately…there were clumps of hair near the bed and also in the bathroom. Not a good look for the hotel.

The staff were super friendly and our room was always cleaned so nicely. They gave us fresh towels daily and I loved that the front desk gave me bath salts and a cosmetic package for 10 days.

I was disappointed that we couldn't go onto the terrace to see the godzilla head, however understanding that am earthquake had happened before our arrival, this was understandable. However, I was looking up reviews on the hotel and learned that the terrace was closed for quite some time. The other factor was that Japan is known to have hidden cameras in rooms (if you didn't know, now you do)on night 7 we saw a flash happen behind one of the lights in the ceiling... we couldn't be sure what it was so we covered the lens with a band aid...then covered the power button on our TV as well. We will return to Japan, but next time will bring a hidden camera finder.

Hotel location was ideal as close to train station and amenities. Rooms were a little on the small side but to be expected in this country, although a bit more storage for luggage would have been beneficial. Fresh towels delivered daily which was excellent, and despite being in a busy area, there wasn’t much noise at night so sleep wasn’t disturbed. There was also a safe in the room so you didn’t have to worry about any valuables, and a small fridge also.The hotel provided slippers, toothbrushes and shower gels etc. There were clothes washing facilities available if required.

Storage for clothes was minimal so had to live out of our suitcase. Not a problem if yours is a short stay but when staying for two weeks it would be nice to be able to unpack.

The property and building is extremely clean and the stuff were incredibly lovely and accommodating. Most staff which was definitely helpful but we had a good laugh when we got lost in translation. The amenities are replenished daily and was most grateful for the refill of water bottles thank you. Room was a spacious as it could be for Tokyo hotel living (aka small) but we made it work and there was ample room for the suitcases and to move around. I do wish the beds sizes would be considering we had to share with our kids but we made it work ! The location is fantastic in the heart of Shinjuku and has convenience stores surrounding the facilities and restaurants and cinemas and everything else not forgetting the skyline view of Tokyo from our room on the 29th floor and Godzilla attached to the building 😎 very cool!

The laundry facilities need to be cleaned a little more regularly as it just took a long time to dry items because there were so much moisture in the dryers, took several cycles for my clothes to dry. But it was most convenient to still have the coin laundry there.

Room is clean and comfortable, we had an amazing view. Our room was very quiet. AC was excellent. The room has everything you need, and is comfortable but not spacious or luxerious, it is simple. Housekeeping does a great job. Staff if curtious. We did not eat the breakfast at the restaurant, there is a 7-11 in the building that is convenient and well stocked, that is where you want to eat anyway, right? Check in and out was easy. The Godzilla features were definitly fun. Everyone knows by now that the patio with the giant Godzilla head is closed, so it was no big deal. Taxis are witing outside the hotel door if you need one. The location is central in Shinjuku if you want to be part of the action.

The bed was quite firm, it was not a problem for me or my daughter, but just so guests should know. Outside the hotel is intensely Shinjuku with all the touts etc, which I just felt bad for, if you have any issue with that. Wish it was closer to the train station, would not have been a big deal except in was 95F-96F every day. There were several earthquakes while we were there, we were not sure what to do, maybe at check in they could instruct what to do? We assumed the building was safe, which it was.

This hotel is so perfectly located- it’s a few minutes walk from the train station, is literally surrounded by hundreds of restaurants and things to do. I was also very surprised at how beautiful this place is as I was expecting more of a mid range hotel feel but it a beautiful, has a great breakfast and puts a lot of 5 star hotels to shame.

Ok so I know Japanese hotel rooms are small and we were prepared for this but the bed situation was an issue. Recommending a twin room for 2 adults and 2 children doesn’t work as the beds are actually singles. It’s a good job we are skinny and the kids are only little otherwise we would have had to sleep on the floor. I love this hotel and I would definitely go back in just think you shouldn’t recommend a twin room to fit 4 people in 2 single beds

Booked this last minute after a mix up by another holiday website left us a bed short at our other hotel. We'd been in Shinjuku/Kabukicho a couple of weeks earlier, so we knew the area, and the hotel, thanks to the Godzilla head that looms over the side of the building. Kabukicho is a *ahem* lively area, but being on the 26th floor meant it was quite and peaceful, plus the view over the city was great. Hotel lobby and reception are beautiful. Outside terrace was closed for the entire 24 hours we were there, and if the main reason you came here was for the Godzilla head, I can see that being a disappointment. Room was fine, if a little bit tired feeling. Check in and out was easy, staff were friendly and spoke great english. Very helpful in sorting us out with a taxi to Haneda airport when we decided we couldn't face dragging bags onto the train. Taxi was metered rather than flat rate, but still came out cheaper than other quotes we'd had/Uber. Just a word on the area - do your research and know what to expect in this part of town - lots of bars and nightlife. Kabukicho tower is a great place to eat, get gachapon and play arcade games, so our pre-teen son had a great time. Depending on your family age though, you might feel a bit uncomfortable picking your way through the drunk salary men and cat-girl maids that line the surrounding streets though!

The location was the best - surrounded by restaurants and convenient stores. about 5-10 mins walk from Shinjuku Station (East exit). We are a family of 4 with 2 kids (8 and 11) and had booked a standards twin room (2 double beds). We deliberated whether to get the deluxe twin but it costs double for the same sized beds but with more room space. We find that once we push the two beds towards the sides (wall & window), there is definitely space for you to open up your luggage. There s a sliding door between the room and sink area. Good sized bath tub in the bathroom. I requested for a quiet room on a high room and we got a room on the highest floor - 30/F. You will not hear much noise from the hustle and bustle downstairs. For those who are worried about the red light district location - it's more like an area with plenty of restaurants and bars. Nothing not suitable for a family. We did not pay for the hotel breakfast - plenty of options nearby. There's a 7-11 within the same building. Top tip - the microwave is behind the cashier, you can ask to warm food up. the hotel also has a microwave on 8/F - we only found out on our last day!

slight distance to the Shinjuku Bus terminal if you were coming with luggage (where we took the airport limo). we were lucky to get a taxi from the hotel downstairs but apparently it's best to book one (1 hour before your departure time) but that was not communicated when I asked about taxis the night before. we didn't and have a slight panic.

Room was spacious, bed extremely comfortable. Bathroom/Shower was HUGE and a pleasure to clean in. The bath was big enough and had a faucet that told you how warm the water was and how long it would take to fill! On the 26th floor we had an amazing view of Shinjuku and as far out as our eyes could see

Kabukicho is disgusting. You have to walk through it to get to the hotel - which I understood at the time of booking but didnt realise how depravied this area feels. Unsafe vibes - streets of trash and vomit. The location hinders the hotel from having a bus service which is really dissapointing as its distance is also quite far from Shinjuku station. The lobby is always busy and the elevators are always packed trying to get up to the lobby. Its also hard to understand how to get to the hotel from the ground. You have to circle the building to find the entrance (when coming from Shinjuku station). You can also hear the streets from bed. I would have thought from the 26th floor I would be able to hear anything!

Shinjuku nightlife isn't for everyone, but it's an awesome place to be to get elsewhere in the city, do some shopping, and see some local landmarks featured in the Midnight Diner: Tokyo Stories opening, including the hotel itself. 20th floor was very quiet with only the occasional soft siren from the city below, but can imagine it would be louder below. The godzilla stuff was not overbearing if you don't care (we didn't) but pretty fun! Housekeeping and staff were awesome and very English-friendly as we asked questions about sending our luggage onward (super easy and cheap, highly recommend it), finding things in Shinjuku, and requesting extras. You need to expect a small room in Tokyo, but I thought we had a decent amount of space for the price and really appreciated the shower/bath room separate from toilet space.

Hotel restaurant is only for breakfast and seems pricey, but we didn't use it so can't speak to quality. If you're not keen on nightlife or bringing kids it might be hard to find a family-friendly option after dark. If you have sensory issues or are 30 or under, beware that the entrance to Toho Cinemas/restaurants (beneath the hotel) has anti-loitering high frequency noise, which I found myself going out of my way to avoid. Not audible beyond that area.