Personel at the reception is very kind. Rooms are modern, very clean and confortable.

The restaurant menu could have more variety of choice. The location is pleasant but far from the city by walk and there are not other choices for dinner around.

Travelers should be prepared to have a car at hand as the Hotel is located in a business park and not within walking distance of restaurants or Leiden. The Hotel has underground parking onsite and the daily fee is very reasonable. The breakfast buffet is excellent in terms of quality, variety and abundance. Dinner is available in the same room where breakfast is served, and while the setting lacks ambiance, the cuisine and service were excellent. Room was clean and quiet.

My only complaint is that when checking out at 0430 one morning, front desk staff was nowhere to be seen and so we were delayed in departing for about 10 - 15 minutes (and caused some anxiety as we were heading to Schiphol Airport) until the agent appeared. Otherwise, throughout our stay of six nights, there was an agent at the front desk whenever we happened to be in the lobby.

The room is very comfortable and we could easily fit with 3 people (two ados), there is a lot of choice for breakfast, easy access from a highway

The room to accommodate three people was not prepared (sofa bed made, additional towels, additional tea bag for example! ), but worst - the receptionist was very bothered when I asked for it, as if it was my problem not her. They billed me a cost of parking that I did not use. In sum, poor management and organization and unfriendly staff.

Situated in a quiet area of Leiden, the Hilton Garden Inn will ensure that you have a great night's sleep and a relaxing stay overall. The buffet breakfast is superb, you have a choice of continental breakfast or cooked breakfast and some nice sweet treats for dessert. The staff is friendly and tries its best to help you out.

The music in the dining room during breakfast was too loud for my morning routine, to the point that it became annoying. Also, the bar is very limited in terms of drinks choice and doesn't have a bartender constantly stationed at the bar... You have to wait for quite some time until the bartender/waiter emerges from the back room and notices that you were there waiting. I expected a better bar experience from Hilton. But these are very trivial issues, the hotel is great overall!

Good room (we had a junior suite) with bed & sofa bed for kids. Good sized room, very good breakfast & staff were very helpful & friendly. For the breakfast they especially did a lot of checks for allergies for us with a lot of care. that was very nice of them. Location is reachable by bus / taxi (if with luggage & 3/4 folks - taxi will be as much as bus so better). Not far from Leiden central but can be a 30 mins walk for those who fancy that.

Nothing in particular to be honest.

Everybody was very nice, great services, awesome breakfast. The room was big and quite, even though the highway was right next to the hotel. Parking with a lot of spots, at a very good price also (at least compared to other hotels). And in the lobby, they have a small shop with all the essentials (from snacks to toothbrush and phone chargers).

The room could have been a little more clean. The carpet had some chips or something on it and in the shower there were some spots of mold.

The facility was very secure and the staff was very friendly and helpful.

There were a few times that when using the lobby's washroom that we found it unclean and rather unkept. Toilet paper was out and the waist baskets were full. This happened Saturday morning while dinning and when we came back in the evening for dinner, they had still not been attended to. Not a fan of having to pay for drinking water for meals and there wasn't a water fountain anywhere in the building.

Large rooms are equipped with a mini fridge which is nice to have.

Oh no, oh dear- They have recently changed their furnishings and removed the carpet and mahogany desks to a very cheap looking and not comfortable at all wood flooring and really nasty interior wooden desk, and a strange wooden frame around a wall mounted TV! - this is a major backwards step in the design of the rooms- they used to be cosey and comfortable- now they are cheap looking and really not worth the money anymore- real shame- but whoever re-designed to room- needs to be sacked! Please go back to what you had as this really has ruined the Hilton.

The rooms are very spacious and comfortable. The bus stop with good connection to the city is near. The beauty products smell good and have good quality, I am very happy I could use conditioner and body lotion.

Just a remark - the button to access the parking looks like a little lamp 😊 I was behind another car and as they did not get in, I also thought the system is not working. Of course after the instructions it was all clear and easy.

We wanted to have breakfast in the city center of Delft, but I suggest accepting the offer and have it within in the hotel. The prices in Delft are extremely high. You definitely get more for a better price in the hotel. I traveled with my mother, but instead of a king-size bed, it was a smaller than queen's one. We asked for a solution and the hotel introduced a second small bed, which was really comfortable.

If you do not have your own car, I would recommend this hotel, it is in the nowhere. But, nothing negative about the hotel.