We were upgraded for free by Marco and got a room at the top floor with fantastic view over the whole town. There was also a free parking with a charger for EV, which was great.

We purchased two breakfasts for 17.- chf and before paying we asked whether it was only cold breakfast or it had continental hot options (eggs, sausage, etc.). We were assured that breakfast includes hot dishes. However, when we came down at 7:30 for breakfast, there was a large group of tourists and all dishes for hot meals (eggs, sausage, potatoes, tomatoes, mushrooms) were empty. When we asked the staff to bring out some more, the young lady appeared stressed and unhappy (not apologetic at all) saying that it will take time. It was rather unfortunate… we couldn’t wait due to the appointment we had, so we had to leave… it would’ve been nice of the restaurant was ready to serve for the number of guests staying at the hotel.

The staff were extremely accommodating and kind. We decided to visit Switzerland on a whim as we were traveling from Paris to Rome to visit some filming locations for the KDrama 'Crash Landing on You' and the concierge at the hotel helped us tremendously in figuring out how to get around the Country last minute.

The spa/pool/fitness room is tucked away on a small floor and is a bit of a hassle to find/get to. Also, don't be too surprised at how expensive everything is inside the country. Lastly, the on-boarding/set-up in order to get the complimentary tram pass for Bern was not clearly stated and we needed to ask about it via phone.

The hotel is in a comfortable location, close to the city centre. There is a tram stop in front of the hotel with trams running every 5-10 minutes. Hotel staff offer to download Bern travel app, that covers the cost of travel in Bern for two days. Amazing and very helpful! A family room that we stayed in had two separate rooms and two bathrooms, beds were comfy, rooms had air conditioning. We greatly enjoyed the swimming pool, sauna and lounging in the spa area of the hotel. Hotel staff were friendly and very helpful, with a smile on their face.

Nothing

Very friendly staff. Front desk team were excellent and really helpful. Rooms were clean and beds comfortable. Tram to go to the city center is just around the corner. From the room you can see fantastic view of the city, including the magnificent city hall.

The bathroom is a bit strange, as the wall is made out of plastic molding, so people in the room can see silhouette of your body as you are taking a shower. Not turning the bathroom light on helped to resolve this issue.

Everything was excellent in this hotel. But the main positive was the STAFF STAFF STAFF STAFF. All the staff help us, and they were very friendly. If you ask for anything, the answer is ok and one of the reception staff will bring your request to your room in few seconds. The hotel is very clean and in excellent location.

Nothing. If I would mention something for improvement, then it will be the pillow. It was very soft, and I think it would be better if changed with little harder one.

Great location, free parking, tram stop just nearby, clean and comfortable rooms, great spa with a pool.

Water power was very bad in our bath, was hard to have a warm shower, water pressure was not enough powerful to keep the water running. Stayed on a second floor just above a restaurant pipes and turbines, what created bad view, loud noise and smelly air.

Excellent location just outside the city center of Bern easily accessible by tram. Nice view on Gurten mountain and very clean room full of toiletries and a mini bar. The staff are very friendly and helpful, they provide us with maps and free tickets for the city center. They also helped in giving us a phone charger that we forgot. It's worth mentioning that there's a parking space available for the guests free of charge.

There was a bit of smell of smoke in the room, maybe left from previous guests.

Friendly staff, clean and nice rooms, and as a family we specially appreciated getting two communicating rooms! We also enjoyed the travel voucher for public transportation, which was a perfect fit with the "tram" line stopping just in front of the hotel and leading you to the center of Bern in no time.

(As a general comment, not really a complaint, and this is common to all hotels in general... the limitation to 1x continental breakfast formula especially when travelling with younger kids isn't really appealing as the kids don't eat for that amount, and most of the time, we seek for a simpler formula with a coffee/hot chocolate and a croissant).

there wasn’t any annoying thing about it.

clean, close to public transportation, decent restaurant.

staff very welcoming and attentive. They took the time to provide detailed information and recommendations. Following a misunderstanding, they immediately responded to our request and changed our room. Nice sauna.

Nothing particular: or maybe could have more croissants in the morning...