We were given a welcome room upgrade, so this review is for a sixth floor junior suite. Spacious room with large bed, plenty of room to hang clothes, separate WC and shower. Coffee making facilities (no kettle, but perhaps one would have been available on request). We were advised that drinks in the mini bar were free, but this seemed to refer to the two bottles of water in the fridge. Nice towels and toiletries, large wash basin. Air conditioning, though I am not sure if it was working as room was stuffy. Good desk and additional easy chair. 10 minutes walk to main railway station, though streets were crowded and it was a little difficult to wheel a suitcase through all the people!

Staff were lovely but more of them were needed, particularly at breakfast, which was very busy, and also at lunchtime when people were arriving and leaving and there seemed to be only one man on Reception, who was also dealing with guests' left luggage. Overly thick pillows. Difficult to adjust shower temperature without putting hand and arm under water flow. Bedside lights were strange - one didn't turn on and the other didn't switch off (it went from bright to dim, but not off - in the end we had to unscrew the light bulb!).

The hotel is in a fantastic location near the train station and right in the old town area of Bern. We were able to walk everywhere and catch public transit close to the hotel as well. The staff was very nice & helpful. The rooms were clean and spacious enough for our family (2 triple rooms). The hotel is in very good shape & we enjoyed the stay. The bar staff was very nice as well & provided ice for an injury as well as for our cooler to keep our stash of Swiss Chocolate from melting (heat wave issue).

The rooms have AC but it is not like US AC - but the staff brought in a stand up fan to each room to help with the airflow. We stayed during the Euopean Heat Wave in June/July 2025 so this normally would not be an issue.

We had a fantastic one-night stay at NH Bern The Bristol! Upon arrival, we were pleasantly surprised with a room upgrade, which set the tone for an unforgettable experience. But the surprises didn’t stop there – the staff also made our stay even more memorable by giving us a free drinks ticket at the bar, which was a lovely gesture. Our room was stylish, new, and spotless. The comfortable bed ensured a restful night, and the spacious bathroom with all the necessary amenities was perfect. With such a great location in the heart of Bern, exploring the city was a breeze. It was the perfect base for our short visit, and we couldn’t have asked for a better experience. Highly recommend for anyone visiting Bern, even if just for one night!

We had a flawless stay, with no issues at all.

Nice, simple and clean hotel with a very good location close to the train station and old town. Good choice for two nights, quiet room without noise. Tasty breakfast, standard choice. Friendly staff. Awindow that can be opened. Coffee machine with coffee and tea at the room.

The room overlooking the yard, where there were many pigeons, but my mistake, I chose this room because I was affraid of noise from the street. Next time I would pay for city view room, the streets in Bern are very quiet

The property was in a great location - really central and close to the main train station. The breakfast had a good selection and was tasty. The room was clean and had everything I needed. The staff were lovely, and I particularly appreciated Costa looking after my two friends in reception while I went upstairs to get my things together to leave.

The room was “cosy” as it had slanted ceilings and the shower on/off buttons kept sticking so it took me a while to get them to turn off the first time I used the shower.

The property was clean, and the staff was attentive. We had a problem with our air conditioner leaking water. (It was extremely hot in Switzerland). Within 5 minutes of calling the front desk, two staff members arrived, accessed the situation; and in 15 mins. we were moved to another room and given a free breakfast for our troubles. Although I was not aware of any on site restaurants, there were myriad options locally.

I really can't find a fault with this hotel without comparing it to hotels outside of this price range. I guess one small thing would be that the cleaning staff starts a little early and makes a lot of noise. Not a problem for visitors that wake up early anyway due to the time difference.

Would definitely recommend this hotel if you are staying in Bern. The location is very convenient, the rooms are very clean, spacious and comfortable (especially the beds) but the highlight was how friendly and helpful the staff were. A big thank you to the female worker who checked us in. I wish I got her name (she grew up in Bern, also worked in Grindelwald previously) she was so friendly, gave us heaps of recommendations, and we felt so welcomed by her. Would definitely stay here again!

The hotel is very central, 5 min walk from the main station, in the heart of the old town. Manuel welcomed us very warmly and was super friendly and professional. Our room was great, quiet and very well appointed. The public areas are very nice and welcoming, great atmosphere in the lobby bar / restaurant. All other staff members that we encountered were very nice too. We highly recommend this property, thank you for a great stay!

Everything about the property was absolutely amazing. We were super close to the train station. We were welcomed with smiles and offered every opportunity for customer service that you can imagine! We stored our bags early so that we could begin to see the town and right after we left, they let us know our room was ready early, which was a great treat for us. Costa was outstanding and we can’t say enough nice things about him! We will make sure to recommend this phenomenal venue to all of our family and friends.

Nothing

Comfortable rooms, hotel is very conveniently located. The staff were helpful, and you can use a mobile web portal to request any amenities you may need in your room. Plenty of tea/coffee in the bar area.

The mini fridge in our room used a thermoelectric design, this is probably for energy efficiency reasons however it failed to keep any of our food/drink cold enough to prevent spoilage.