Hospitality and cleanliness

The ac was not working, tried to fix it 2 times, still didn’t work. They missed calling us, after a request for morning wake up Call, we had to redo the whole thing of calling the concierge and asking for a bell boy for luggage. Food options to the room were extremely minimal. Living in a hotel requires more options as the restaurants are all shut outside.

Staff was very friendly. Rooms are not very big but comfy. Breakfast offers a lot of different kinds of food. The two pools and the free 24h gym are a real plus and enjoyable. The hotel is located quite close to Orchard area (20mn waking). There is a bus stop just in front of it, which is practical. There is also free car park. On the ground floor you can find a 7/11 and different restaurants for all kinds of budget. This Novotel (and the Mercure, which I also tried) is perfect to spend time there and relax, as a staycation. I already stayed twice there and I will certainly do it again in the future.

The wifi can be a bit slow sometimes, especially around 8pm-10pm.

Property is Great. Highly recommended

Too expensive. Food can be improved. Vegetarian options were less and the quality was not that great.

We arrived at Novotel on Stevens a few hours after its reception area was closed for refurbishment. Arriving guests were being attended to at Mercure Hotel next door and it was chaos with guests, staff and luggage everywhere! Hardly the calm and welcoming reception we expected. However, Deepika was brilliant navigating the transition at reception. She was cool as a cucumber, efficient and cheerful assisting us on our arrival. Terrific effort under the trying conditions, Deepika. Greatly appreciated. Douglas and Rosie Turnbull, Melbourne

Hotel is good.But I pay all amount after check out time tell me my mistake you pay more 36 Singapore Doler i pay .one more thing i get texi hotel to international airport by hotel person texi rent is 36.50 Singapore Doler i give him 50 SD Texi driver tell me i have no change give me you card i give him my card he is cut 40.SD please care full give your card.please give action this car he is cheating with me and other people.

Hotel is good.But I pay all amount after check out time tell me my mistake you pay more 36 Singapore Doler i pay .one more thing i get texi hotel to international airport by hotel person texi rent is 36.50 Singapore Doler i give him 50 SD Texi driver tell me i have no change give me you card i give him my card he is cut 40.SD please care full give your card.please give action this car he is cheating with me and other people.

Overall very nice decorations. Room was clean with all the facilities. Enough space for three of us. We had 3 check in and 3 carry on luggage but everything could fit well and still enough space to walk. Breakfast was amazing. Good choice of continental and Asian food. Staff was really friendly. Shaun from the kitchen was extremely helpful to make eggs as per our liking. Check in and check out process was also very quick. There is a free shuttle from hotel to nearby places and MRT. Bus stop is 5 min walk.

Everything was perfect for our stay.

The premium club was good, however best of all was having a room ready for me at 8.30am when I arrived. Never have I experienced this before at any other hotel, I was expecting to be told that I couldn’t check in till 2.00pm, what a nice surprise it was!

Minibar was included with room, however housekeeping was always late making up room, had to ask each day when room still wasn’t made up by late afternoon

Pool and breakfast Room was clean and good size bus to other hotel saved walking all the way

the location wasn’t as central as I thought but there was a regular bus provided by the hotel to other Novotel that was near Orchid Road. Though I would stay here again.

Room well sized, well presented with modern and welcoming feel and look, utilities all functioned (even the hair dryer) so overall, very good.

Lobby is claustrophobic, when there is more than 8 guest checking in, its cramped and stopping smooth flow of guests coming and leaving the hotel - there was also a collaboration with an artist displaying their wonderful metal art work inside and outside of the lobby area, the inside ones added to the lack of space.

The staff are very helpful. I had booked a small pool party and the process for the reservation was quite smooth.

Buffet breakfast options are quite limited. The food is also not replenished in time. In room dining options are also limited. Food options are not child friendly.