The room was spacious with nice amenities. A good sized TV to wind down to in the evening. The wet bar is in an awkward place but nice to have. The blackout curtains worked excellent in my particular room. Everything was clean! The children and I spent hours in the pool going back and forth from indoors to outdoors. Great feature! You are located minutes from every store you could imagine for shopping.

Hot tub is in rough shape and the jets would not turn on. Awkward position of wet bar which was not a huge deal. The elevators seemed to always be overwhelmed with people. To be fair there were multiple events happening during our stay so maybe this was the cause.

Very scenic location. Room was clean and spacious. Breakfast was very tasty. Complimentary bottled water provided in room.

Couldn't seem to find a rolling cart to carry luggage. There were no glass tumblers in the room but were provided quickly after calling front desk. The second day room was cleaned and tumblers disappeared with no replacements. The hot tub near the pool was closed.

I attended an amazingly wonderful murder mystery masquerade dinner. It was so entertaining, the actors were hilarious. After a night cap in the Horizons Lounge, I retired to my room with the most comfy bed and pillows.

Location, staff and facility was great. View from my room was good. Easy check in and out.

Mattress was uncomfortable. Noisy drunks late at night on the weekend due to a wedding party I think.

Easy to find, right off of Rt 96. Clean, comfortable, spacious room. Friendly and helpful staff.

Limited menu choices and the same menu every day. Breakfast buffet on weekend did not have enough food--dined a little later morning and food was not replenished. Not worth the price of the buffet.

This is a well known property in Rochester that has been in business for several decades. They offered excellent hospitality and are keeping relevant for today's traveler.

Everyone was very friendly and accomodating.

The room was not cleaned while we were out, and then even after we requested new towels, coffee mugs, the garbage removed I had to ask again.

The staff was extraordinary! So accommodating, they completely and sincerely took care of all of our needs. We could not have felt more welcomed and comfortable at this impeccable establishment. Not a single complaint. We decided to order in dinner with our picky eater child and we were able to pick up our door dash from the front counter and we were surprisingly asked if we needed plates and actual silverware to enjoy our dinner. Breakfast was delicious, which we ordered from the Starbucks cafe in the hotel. Pool was clean with clean towels available too. Cannot wait to go back!

The spa

When I call to make my reservation and I asked about having dinner on site no one ever told me that I had to make reservations so when I went down to dinner they said it was a 2-hour wait but the lady suggested that we could eat in our room I did not like that

Breakfast was fantastic and facilities were great

1 evening a room party on 6th floor kept me awake late until 12pm midnight. Wasn’t pleasant.