Generally, everything was fine. A beautiful historical building. Friendly staff (especially cleaning ladies and in the breakfast area). Cleaning every day. A gym with basic equipment. Various food for breakfast.

Cleaning could be better: stains after a toothpaste in the bathroom were with us all week, dust. Constant outside noise from the a/c. No chicken/fish for breakfast. On the last day, Netflix disappeared from TV. I reported an issue to the reception. They sent a technician who didn’t speak English. He tried to fix it but he wasn’t successful. After that he told me he would check the system and never showed up again. So the problem wasn’t solved.

The room was good, the staff was very friendly and helpful, and the spa was great. The location is good, not far from the tram line T1 and it is easy to get to the center and main attractions.

The room could be more clean, the bath accessories are old and does not work properly. The room sound insulation is not good and you can hear everything that happens outside (especially several mosques around)

I stayed at this hotel for five days and would definitely come back again. Everything is thoughtfully designed for comfort and convenience, with attention to every detail. The room was well-equipped and cleaned daily to a high standard. The staff were incredibly polite, helpful, and always ready to assist. Every evening, I received a lovely good night card along with two small chocolates. I was also given a free room upgrade on arrival, and all of my room preferences were met. The soundproofing was good. My windows faced a mosque, so you’ll hear the early morning call to prayer — but for me, it was a beautiful part of the experience. The location is excellent: just steps from a tram stop and close to a metro station. Still, you can easily walk to many of the main sights. I even walked from Galata Tower, across the Galata Bridge and Egyptian Bazaar, back to the hotel. From the atmospheric lobby to the perfect pillows — everything was exceptional. Highly recommended!

The Crowne Plaza Old City is an excellent hotel, perfectly located, clean with exceptional staff! We arrived to the hotel at 9pm and had a seamless check-in. The ideal location places you steps away from top attractions, dining, and convenient transport links, perfectly located for both the tram and metro station. The hotel has an amazing spa with lovely and helpful staff, always ready to assist. Firstly, we would like to thank Kadir for ensuring we had a wonderful stay from checking in to checking out on our last day. Kadir and the team at Crowne Plaza fulfilled our request for a late check out, as our flight from Istanbul to Cappadocia was later that day, they provided 2 hour complimentary late check out for which we were very grateful for. My husband and I would like to commend Fatima and Sevde for their continued professionalism and fantastic concierge services throughout our stay, who were always available to answer any questions we had both in person and via whats app, even after we checked out on our last day! Finally a huge thank to Windy from Hospitality including Jon, Julia and Gurchin who made our stay special too with their helpfulness and willingness to attend to our every need and questions. In summary a brilliant stay for us first timers visiting Istanbul. We would definitely recommend this hotel and stay here again :) Shahena & Tazwar

We stayed at Crowne Plaza Istanbul - Old City in April, and our experience was absolutely amazing! A very special thank you to Dile K. and Fatima from the concierge team – both were incredibly professional, helpful, and always kind. Their warm welcome and support truly made our stay more enjoyable and comfortable. The hotel is elegant, perfectly located, and offers exceptional service. We received a free room upgrade, and everything from the comfort of the room to the cleanliness and overall hospitality was top-notch. Highly recommended – we will definitely come back!

1. The staff are quite good and helpful in all aspects. Fatima at the concierge desk was excellent in giving us indications for main attractions and how to get there. Aleyna (and the lady before her who went for holidays) at the VIP Lounge were amazing in their services. 2. The food was excellent, particularly the breakfast and VIP lounge. 3. The location is great and close to main attractions.

1. The mattress was too soft and not comfortable at all. We asked for a change, and we got a comfortable one for the last two nights out of 12 nights that we spent there. 2. Windows were not fully sound proofs. We could hear the train all days and nights in our suite. 3. The swimming pool was freezing to death. Only the first two nights, the pool was at adequate temperatures. 4. The bathtub was elevated and not comfortable to get in and out. It would be really hard for middle-aged and elderly people to get in and out. It needs to be fixed to avoid accidents.

arrived early about 6.00amYulia made arrangement for my early booking .The next day felt the room not on street view arranged for both couples on room 2212/2214.Yulia thanks for your help really appreciated..Keep up the good work.Julia very helpful arranged the Princess Island keep up the good work.Hotel is beautiful and all staff good .Sevda arranged the for Bhospous dinner trip.Top hotel located near tram station and shopping .3 minutes with trap to grand bazaar. even checkout was done so easy with front desk and the manager on duty LOVE FROM SOUTH AFRICA

ALL GOOD

the property is located in old town and the moment you step out, everyone wants to sell everything to you. roadworks were going on right outside the hotel but once you enter the hotel, it a peaceful

do not book a cab that hotel would suggest you for the airport. we were told 470 TL and we were charged 530 by the cab driver saying additional for the taxes with no tax receipt. and the taxi driver had his own hustle going on where he made random stops on the way to drop off and pick up some stuff and didn’t care that we had flight to catch. on the top, he had 3 phones that he was constantly talking on only making us worried for our safety.

Good location, confortable room , good food

The location is generally good as the tram stops are near and would take you to most of tourist spots. Main tourist spots such as Hagia Sophia Grand Mosque, Blue Mosque and Basilica Cistern etc. are within walking distances. The tram also goes over the Galata Bridge and ends near Dolmabahçe Palace.

We were assigned to a room with windows facing the main street where trams running from dawn to dusk. It was really a disturbance to sleeping. We requested change of the room and could rest for the rest of our stay. The narrow street in front of the main entrance of the hotel is a one way street making transportation a bit difficult. Our taxi driver just went against the one way rules when less traffic was there.