Our stay was really nice here, we left very satisfied and would love to come back when road take us in Istanbul again. Our room was for two, really small, but we had everything we needed. It was clean enough, only bathroom should be tidier, but for the price we pay everythig is acceptable. Breakfast was excellent, very tasteful and fresh, with a very good choice for every taste. Staff in the kitchen are very proffesional, but friendly, like other stuff in hotel. Very satisfied! Would recommend to everyone on a buget. ♥️

I really liked this hotel! It's clean, quiet, and in a great location—very close to both the metro and tram. The rooftop swimming pool is a nice bonus, perfect for relaxing. The staff were friendly and always smiling, and the breakfast was correct and satisfying. A very pleasant stay overall!

Only one small detil, I wanted to weight my language before leaving and unfortunatley the balance was off service.

I stayed at Laleli Gonen Hotel for 2 days this summer, and was very content with my stay. 1) The room has all the amenities you need at a hotel, and a fantastic shower. 2) The rooftop has an excellent view of the city and sea, with seating and a nice pool!! 3) The free breakfast I believe has a great variety of foods (though some items were cold). I was very impressed with the variety of foods provided - mixed vegetables, potato, eggs, sausages, breads/ bagels, multiple salads, yogurts, sauces, cheeses, cold deli meats, fruits, cereals, oatmeal, etc. 4) The customer service from most employees. I was always greeted with a smile, and the employees were eager to help with any query I had. They even left a fruit plate for me on my birthday. I was so happy! 5) The location - it is 4 minutes walk to T1 tram, the stop is Universiti Laleli. This is VERY GOOD! You can get to sultanahmet (Turkish baths), Blue Mosque, Grand Bazaar, Spice Bazaar, Karakoy ferry and more all from this one tram! Also there are many eateries and clothing stores in walking distance. If you dont want to eat out, there is a store basically next door that sells some groceries and fruit and they give you the normal price 😊. The metro is very near also. Also in regards of location, you will not suffer walking up and down long steep hills as you will in Taksim. So if by chance you have any knee issues for example - this is a much better choice than most apartments in Taksim. Also, they have an elevator.

1) The room size was very small, however they do include the room size in the online information, and from what I understand, many hotel rooms are quite small in the city. 2) If the hot breakfast items were kept over warmers it would be better. I arrived for breakfast at the beginning and the mixed vegetables and potatoes were already cold.

The reception staff were very helpful when I booked. The breakfast was very good and there is a lot of choice. The hotel is very well situated in a quiet street just off the main tram line, very easy and central. My room overlooked the street and I was able to watch the world go by while having a nice cup of tea! There was nothing I disliked I would definitely stay again in the future it was excellent value for money and the reception staff are very helpful

breakfast was great, typical turkish, good selection. pool area was quiet and good for sunbathing. staff was friendly and helpful, the location is very central (10 minutes walk to great bazar, good connection to public transport).

even though rooms were cleaned daily they weren't exceptionally clean, especially in the details (stain in the curtains, hole in the towels, etc.). the room was quite spartanic. no water dispenser in the hotel, wifi was slow

The shower was exceptional, and we loved having the outdoor pool. The view from the rooftop terrace was excellent.

The facilities around the pool were very rundown -- broken outdoor kitchen area, ripped cushions in the chairs; pool towels only available one time, and no umbrellas for shade. The pool itself had a lot of rust stains on its edges. Did not spoil our enjoyment of the pool, we still loved it, but it seems like some simple fixes would make it much nicer.

Call our attention the kidness and professional actitud from the front desk lady, Sengul. Also the front desk guy, Dervis. Dervis offer us to pay the taxi from our friends without know us the first day. (No body will do that in our country). Also the cleaning lady was super friendly and helpful even though she doesn’t speak English at all, her effort to understand us was magnific. The guy who was in chart of the breakfast super nice and very polite and dedicated with his job. You have good souls working in your hotel !

The pillow were hard and high. Was hard for us get used to them.

Sengul works the front desk reception, she does an incredible job with customer service and is very knowledgeable of the city and has really been super accommodating to us. Whenever we had issues or ideas on day trips, she would recommend the best way to navigate the city or who to look out for. The hotel itself is vastly underrated. Incredibly comfortable beds, very cold Air Conditioning, nice bathroom and the location is par to none with it being located next to both the underground railways and the above ground tram, making running the city incredibly efficient and cheap. The free breakfast here is excellent and is maintained by very warm staff. Even cleaning our linens was incredibly cheap and they did an excellent job delivering them to us at a convenient time. If you’re an American reading this, do not skip this hotel, I rank this amongst one of the best hotels I’ve ever stayed in on an international trip. You cannot beat this place for the price and quite frankly should be much more per night than is advertised.

I have nothing negative to say.

The staff so friendly and supportive i like the welcoming and the hospitality from Mr. Hassan especially every day welcoming and asking if everything is okey , really this gentleman was amazing , also the hotel location is nearby train and metro station and everything is there

All ok

Certainly, here are some positive reviews for the staff member named Ms. Sengul at Laleli Gonen Hotel: 1. Ms. Sengul Made Our Stay Perfect: Our stay at Laleli Gonen Hotel was made perfect thanks to Ms. Sengul. She was always ready to assist with a smile on her face. Whether it was providing recommendations for local attractions or ensuring our room was clean and comfortable, Ms. Sengul's dedication to guest satisfaction was evident throughout our stay. We can't thank her enough for making our trip so enjoyable. 2. A Gem in Laleli Thanks to Ms. Sengul: Laleli Gonen Hotel is a gem in the heart of Laleli, and Ms. Sengul is its shining star. She went out of her way to make our stay comfortable and memorable. Her attention to detail, willingness to assist, and warm personality truly set this hotel apart. Ms. Sengul is a valuable asset to the hotel, and We look forward to returning to this wonderful establishment. 3. Ms. Sengul's Hospitality is Unmatched: We've stayed in many hotels around the world, but the hospitality we received from Ms. Sengul at Laleli Gonen Hotel is unmatched. She made us feel like VIP guests from the moment we arrived. Her recommendations for local restaurants and attractions were spot on, and her dedication to ensuring our stay was perfect was truly commendable. Thank you, Ms. Sengul, for making our stay so enjoyable!