Staff and ro were fine. No noise and comfy. Good quality meal in restaurant.

I googled heathrow T3 hotel. This showed up on the map as 1 of 2. This hotel is linked directly to T2 via a bridge. BUT T3 is a good 15 minute walk so if you have mobility issues or pushed for time book aerohotel that is actually in T3 this may be googles fault?

Great location. Clean and quiet; hardly any noice from the Airport in the room. It has everything you need as a stopover for one or two nights stay as a traveller using Heathrow Airport. The Train system around the Terminals, and also to London, is good, though it may seems to be complicated for one that do not know it yet. This time I used the Elizabeth train to London, and I will be using it again, though its little bit more expensive than the Sub. And also its much cleaner and faster train to use - if one is going to London from the Airport.

The price of the Hotel - and in my opinion its over priced. As I came early in the morning (about 0830) I could not get my room until after noon. But, I was offered a "early check in" for 50.-pounds extra! I felt like it was really not ok of the staff to offer this kind of deal, so I refused it. If they had a room, why did they not let me have it without extra cost, as I had already payed a lot for. Situation like that is not what I want to deal with after 12-14 hours flight. But this is their business, and therefore the quality of the service is not as good as expected, and I wrote above ...

Location is obviously the main appeal when you need to catch an early flight and can go straight to the terminal. Everything else was a great bonus: friendly helpful staff, spacious clean rooms.

We are a family of 5 (2 adults and 3 young kids) so I requested to stay together in the junior suite which has 2 rooms with 2 large beds and the kids are used to sleeping in one large bed whenever we travel. The hotel refused and we had to pay for an extra room which never even entered... They didn't have connected rooms and obviously we weren't going to leave our 7, 5 and 2 years old in a room on their own... and the junior suite had plenty of space for all of us. So we just had to pay for an extra room we never used.

Great location, easy short walk to terminal 2.

Found the signage directing you from the terminal to the hotel was poor

I like the cleanliness and comfort and quietness of the room. The room size was just as nice and comfortable. Easy check in as well. As the location is within the airport so there are not many food varieties though there are within the hotel which is good and nothing to explore within the airport. The sound of planes which was mentioned by some reviewers - I did not hear anything at all and it was all quiet to sleep in during my stay. The overall experiences was definitely awesome. The house keeping team was nice on the next day i am in as she shared on the shortest way to reception.

It would be nice to have basic toiletries like toothpaste, toothbrush or shower cap etc for a hotel. The door safety lock was faulty and could not lock well, i did not asked to fix as it was just 2 days stay. The sign of the name of hotel from train station is too small to view so it would be nice to be of viewable size.

Location to the airport

Lack of signage from the coach station to find the entrance. Also they took £50 deposit which is fine but still 3 weeks later sitting in my account pending so still awaiting refund. This refund should be instant as they take the money instantly from your account

The convenience for an early morning flight

Trying to find this hotel from the Heathrow Express in the adjacent terminal was very, very frustrating. There were no obvious signs or directions and even the LHR staff whom we asked could only guess at it's location. In the event the entrance was located in a car park, during the transit of which we were joined by several other frustrated customers. Lets see if finding the hotel on our return flight into Terminal 3 will prove any easier - but I suspect that it probably won't

The staff are so magnificently pleasant.

Signage to the hotel. The terminal I landed at showed absolutely nothing about how to find the hotel. Not a single sign exists to say "this way to the hotel". Even after phoning to get directions there still isn't a single sign to say you are on the right route for the hotel. Suggestion, why not provide a link after booking explaining how to get to the hotel once you have landed at the terminal. I would have given the hotel 10/10 but it's insane trying find it without instruction or proper signage.

Comfortable bed, good sized room, large shower, quiet with little or no noise from outside or inside corridors. Good proce and righht on terminal 2 with easy walk over to terminal 3. 'Runway bar' on top floor great viewing area of both take off and landing runways. It serves food although limited in choice compared with the ground floor 'apron' restaurant.

Quslity of food wasn't the best, the burger tasted like it was from a forzen pack rather than hand-made to demand which is so easy really. We didn't eat brteakfast as early flight bit probably wouldn't anyway as we use American Express lounges for every flight. It won't put us off using the hotel again and with it being on the airport grounds probably eat in the restaurant again, but will choose different food and maybe find something that is freshly made!

This is probably the best airport hotel we’ve ever stayed in. This is our second time here. The rooms are the usual but comfortable and fairly well equipped (could use an extra pillow or two in the room but otherwise….). Can’t beat the location—right through a car park to Terminal 2. Terminal 3 further away. Wish they had a hotel like this close to Terminal 5!!

The dinner menu is fine but the breakfast buffet could be improved a bit. Seemed more like an American cheap hotel buffet than a nice English hotel buffet. Off the grocery store shelf-yoghurt did not thrill, for example, instead of fresh yoghurt. Coffee from a machine. Just a cut above a U.S. motel breakfast.