The room was spacious, the bed was comfortable and it had windows that open, which is important for me. I loved the Crabtree & Evelyn products in the bathroom. The breakfast was delicious.

Lovely hotel and facilities. Really friendly and helpful staff. We were a big group and the team were very welcoming. Much appreciated. Thank you.

A small thing by way of feedback. A suggestion, not a complaint. There was only one small qr code in room to link to guest info, which I didn't see until nearly the end of our stay as it was on the opposite bedside table to where I was sleeping. Need these on the desk or dressing table as well. Hard copies in room would be helpful for people who don't use technology. Some info like breakfast times hard to find.

Superb clean comfortable good sized room with a fantastic drench shower. The buffet breakfast was exceptional with a wide range of variety both hot and cold plus the opportunity to have made to order omelettes. One other nice touch was warm cookies offered as you checked into the hotel. Picked this place after our usual hotel in the centre had closed down and although this is a little bit further away it's a fairly easy and straightforward 20-25 minute walk into the centre and also on a bus route . We got a taxi back Saturday night and that wasn't too expensive All the staff we encountered were excellent and would definitely be happy to stay here again

No negatives at all

Is was clean spacious and comfortable. We had a lovely warm welcome. Staff were friendly and polite. We had dinner and breakfast at the hotel and this was nice and nice selection to choose from.

Our room was very hot, got very warm over night when sleeping. We did turn off the heating but felt it was still very warm. It’s a minor thing. Some of the furniture in the public areas (more the sofas) were a bit dated, leather was peeling. This is no fault at the service from the staff we received but the service was slow/delayed (not enough staff to serve) and also ran out of certain drinks. It was exceptionally busy when we stayed which we know was down to a large event (cheerleading) going on and we were part of that event, plus it being a valentines weekend. It has not affected me wanting to return again in the future. Which we have rebooked to return in June for another event.

The room size and layout, plus cleanliness and comfort. The ambience of the hotel was excellent, we liked the ground floor layout. The breakfasts were superb, great selection and quality.

All the staff were very young and inexperienced, didn't seem any senior people around. bar staff seemed particularly busy and panicking, needed a level, cool head around. I didn't like the thought of booking up to go in the swimming pool, restricted access, we have children who love swimming, plus a busy schedule.

Plenty of room in the carpark. Room was comfortable and nicely decorated and stylish. Free cookies on arrival were a nice touch.

The room appeared to have air conditioning, however it wasn’t working, but there was a freestanding fan in the cupboard. The floor of the room we were in had a very slight rumbling that must’ve been caused by something to do with the building’s heating or ventilation system, but it didn’t impact the stay at all. We sometimes like to listen to music on YouTube, but although the TV was a smart Samsung, the smart features weren’t accessible due to the hotel software on the TV.

It was very convenient to get to and fairly close to everywhere we wanted to go. We were greeted warmly. The rooms were spacious and the bathroom very updated and modern. We appreciated everything that was offered in the room. The beds were very comfortable. I am so glad that the hotel offered fans in the room because it was really warm and the fans kept the air moving. We had the included breakfast and we were well-fed! We were able to eat breakfast and dinner at the hotel which saved us a bunch of driving around. Would definitely stay here again.

Just that the room was hot, but this must be a common complaint because we had 2 fans in the closet that we were able to hook up. No other complaints.

Great location, lovely welcome on arrival, great room and well stocked bathroom. Room big enough for 3 adults and sofa bed a good size. Bar was added bonus. Loved the Eh Up Duck cocktails. Swimming pool a real treat. Breakfast extra but good value and well stocked too. too.

Just tiny things but did not distract from excellent stay. Booked room for 3 and only given 2 cups. We were near the lift and while very convenient, we could hear the lift especially late night and early morning but maybe just because two weddings were on while we stayed. Parking extra but felt worth it.

The room was clean and some bits were clearly recently renovated, like the bathroom. The room was spacious with a separate table which was nice and the decor was nice. We liked the pool downstairs with the sauna and the steam room. The location is also good, it's central Stoke on Trent (Hanley) but it's not in too noisy location.

No fan in the bathroom, it needs it as the walls are starting to peel already. The £5 for the car par as a paying guest was a disappointment. I don't think paying guests should be paying for a car park.

The room was comfortable and although it was very busy at breakfast, there was no shortage of food, either in choice or quantity. The weather was hot and the availability of a water dispenser in the public area was a nice touch.

We ate in the restaurant in the evening. That was disappointing. It took quite some time for our main meal to arrive and the waitress seemed to be “lost”. I can only guess that she was still being trained but looked unhappy about it. She took it upon herself to ask if we’d like the desert menu - before we had finished eating our main meal. It then took numerous efforts when we were actually ready to order a desert to get her attention. In the meantime she dropped chips from another person’s order on the floor - and then did nothing to clear them up despite pointing them out to her.