Very nice, professional and helpful staff. A very nice swimming pool with hot water (even a little too warm). Good location and tasty breakfast are additional advantages of this hotel. Since our flight was quite late, we were allowed to stay at the hotel for a few hours after check-out, which I really appreciated. I would highly recommend!

Unfortunately, the room rented for three adults is not suitable for this purpose and I was given a fold-out bed to sleep in (not very comfortable). All the utensils in the room (towels, cosmetics, drinks) were also only for 2 people. However, the missing items were quickly delivered by the staff. I would rate the stay 10 points if it weren't for this one thing

My daughter and I stayed here for 5 nights and had the best hotel experience ever. Indaa greeted us with a one night upgrade which felt really nice after a long flight. The bellmen were incredibly nice the entire time and were super helpful. Vineesh, Soloman, the valet people were friendly as well. Allan was always attentive to our needs and helped with every question we had. Basheer in the restaurant with his smile made our mornings very pleasant. I am especially grateful to Hamza who bent over backwards to make our stay perfect in every way possible. He always anticipated our needs, helped with recommendations and tickets and he even made sure we got home safely. His professionalism is exceptional. I wish more people like him would work in the hospitality industry and I hope all these people are appreciated by their managers as well. It is difficult to mention everybody's name, but this hotel definitely picked a great bunch of people working for them. It was also very clean, great location downtown, and equipped with all convenience needed in the bathroom, they even had an iron in the room. The bed was very also comfortable. Housekeeping staff was also very friendly and hard working. This place exceeded our expectations in every aspect. Thank you so much.

The food choices could have been a little better and tastier at dinner, but maybe we think so because of cultural differences. It was still a good idea to get the half board, as food is expensive there. The restaurant staff was great though.

We got an upgraded room when we arrived, the bed was comfy, cleaning was done everyday, we always got mineral water, tea, coffee in the room. The hotel has a pool, gym and sauna on the top. Bus stations are very close, it is easy to get to the city but taxi is also cheap. There were a lot of choices by breakfast.

+ Professionalism and kindness from the staff from housekeeping (Asan) to the front desk to the kitchen and service + Variety and quality of food during breakfast and dinner + Access to the rooftop pool and gym + Location of the hotel and accessibility to all necessary services + Comfortable bed, washing machine and room amenities + Room soundproofing Overall off-season rating 9/10.

If I had to point out any minuses they would be: - The windows were not openable - Air conditioning only cooled - It was not possible to get washing powder Simply trifles compared to other important things which were decent.

Great location, pleasant neighborhood, well connected, comfortable rooms and beds, pleasant vibe, friendly staff. Perfect breakfast. Great view from our rooms too.

The only con was the poor soundproofing. I was woken up brutally by someone’s alarm at 4.30 am - vibrations loud as if it was my own alarm (I literally tried to switch mine off). It continued to ring for the full 1.5h every 5 min. The ear blockers didn’t help. It’s more a fault of a bad neighbor but maybe some better soundproofing could help… PS. To all people that set more than 2 alarms - please stop doing it, PLEASE…

Very comfortable stay during my time at Copthorne Downtown. The room was spacious and had a comfortable bed. The breakfast was also great and is worth spending money on. The location also seemed to be in a good spot that was close to a lot of the tourist locations. I also arrived earlier than expected but the staff were able to accommodate an early check in for me.

Stayed in this hotel for only 1 night. We liked the huge bed which was VERY soft and comfortable, with good blanket and pillows. The room has everything you need: water, some instant tea/coffee, small fridge, good shower accessories such as shampoo, conditioner, gel, body lotion, shower caps. The buffet breakfast was nice with a lot of options. Very friendly staff. Also, small swimming pool on the roof.

Shower was not very convenient because of narrow shower cabin with a door that opens towards itself. The same problem with the public toilets - small toilet cabins with doors that open the same way. Some places probably need minor repairs.

We had a fantastic stay at this hotel! From the moment we arrived, the experience was exceptional. At check-in, we were warmly welcomed by Ihdaa at the front desk. She was incredibly friendly, cooperative, and made us feel right at home. What truly stood out was her thoughtful gesture—she surprised us with a wonderful upgrade that made our stay even more enjoyable. Her professionalism and warmth set the tone for our entire visit. The hotel itself was clean, comfortable, and well-located, but it was the outstanding service, especially from Ihdaa, that made it memorable. Highly recommended!

We had an absolutely wonderful stay at the hotel. From the moment we walked in, we were greeted with warmth and professionalism by the staffs. The check-in process was smooth. The room itself was spacious, clean, and well-appointed with all the amenities we needed. The bed was comfortable, and we had a restful night’s sleep. The hotel’s location was perfect—somehow close to the major attractions but still peaceful enough for a relaxing stay. Thanks to Kuya Allan! He was very attentive and went above and beyond to ensure that we had everything we needed. He would check on us each day if we needed anything, which we really appreciate! We would highly recommend this hotel to anyone looking for a comfortable, hassle-free experience. We’ll definitely be staying here again on our next trip!

01. The reception staff, particularly Payel and the other male colleague, were exceptionally respectful and kind throughout our stay. 02. Two staff members at the entrance were incredibly helpful with language assistance and displayed great kindness. 03. The cleaner on the 15th floor was also very kind and respectful, ensuring a pleasant experience. 04. I don't often have a "luxurious" appearance, and in many hotels I've visited, from the most basic to even 7-star establishments, I've felt uncomfortable due to the way I was treated and spoken to. However, at your hotel, I did not experience any of that, and I truly appreciated the respectful and welcoming atmosphere.

The air conditioning in the bathroom was set too high, causing the temperature in the entire room to become uncomfortably cold, even after I turned off the main room AC.