Everything. I stayed there just one night, but the hotel is really nice, with all services that you can ask for. In the neighborhood there are a lot of restaurants, supermarket, shops, and the corniche is not far and reachable also by feet.

Nothing. Everything was ok!

Reception and quick check in and the room inside cozy as usual ,non smoking , clean bathroom and comfortable bed

I'm old school and over 65 yrs ,I didn't like being across the stairwell, but I overlooked it because it was only one night , and I wasn't going out to be back on wee hours ,it was just an overnight hotel stay and early morning check out after breakfast .oh please update the TV channels , !

I was fully satisfied with my stay. The hotel had everything I needed. Breakfast buffet was of great quality equipped with espresso/latte machines. Restaurants, cafes and the business center inside the hotel made my travel smooth and convenient. The location at the city center (and close to Qasr Al Hosn) was perfect with close accesses to public transportations, diverse restaurants and facilities.

The fabrics of the chair and couch in a room were very old (and cannot be cleaned), so I did not use them. The hotel looked well-maintained in a nice traditional/old-school style, which I liked though.

“My stay at the hotel was absolutely wonderful! I would like to extend my sincere gratitude to the amazing team who made my experience unforgettable. First, the reception staff were extremely professional, welcoming us with warm smiles and impeccable service. They were always ready to assist with anything we needed promptly and efficiently. Especially Amin. The housekeeping team also did an outstanding job; the rooms were always spotless, tidy, and maintained with great attention to detail, ensuring maximum comfort. Especially moh.Tipu Lastly, the restaurant team deserves special recognition for their delicious and diverse meals, accompanied by excellent service and a relaxing ambiance. Especially break team Thank you all for making my stay exceptional. I will definitely return and highly recommend this hotel to others!”

Good Location

Weak Wifi

Booked 3 days. Overall good experience staying here. Check-in was delayed due to the booked room having some problem with A/C on that day. But the staff arranged a deluxe room instead and offered breakfast. Mr.Alan and front desk staff were very polite and ensured we had a good stay throughout, until checkout and booking a taxi to airport. Location is close to Madinat mall and Corniche with a short taxi ride. Taxi stand is at the hotel’s door step. Highly recommended.

Breakfast was a bit chaotic. Nobody cleaned tables, so finding a table was difficult. Food was stiff because of the super cold air-conditioning.

It was the third time we stayed in Novel and again we were really pleased with how it was! Ferdouse took care of our room and made sure we always had everything we needed, we are incredibly grateful for his service! The rooms are always very clean and smell good, my parents-in-law even got a room upgrade for free.

The only thing that could be improved is the coldness of the rooms, because even after turning off the AC they still remain freezing for long, but apart from this we loved everything and we'll be back!

The location is great if you want to visit the shopping malls and the sights. The bus stop is near the hotel and there’s also WTC mall 5-7 minutes from the property. Good breakfast

When we arrived, there weren’t any towels and slippers in our room, but when we asked, the stuff gave us everything we needed.

Nice pool And breakfast

Not sound proof🤣I can hear the Buzz And the Moaning from the other Room 🤐🤐

The staff are so polite and have good manner, the really have their excellent hospitality cervice, from the reception his name is Anand hope I spelled correctly his name, he was handling my check in with smile and talk about Euros, he make me feel regular guest there event though my first time to check in there. And also from the bar in 1st floor the waiter and bartender was only both of them working for semi final Euro's a bit busy but they really taking care of all the guest.