We were in the Dubai Suite for 8 nights in mid-October. Our flight arrived early and the front held our bags securely without any problems. We received a call when our room was ready (they got us checked in earlier than expected!) and walked us and our bags up to the room. The room was spacious and beautifully decorated! The kitchen was equipped with just what we needed. The large bathroom had a tub with two shower heads: a sprayer and an overhead rainfall. (Note: The hairdryer was in a drawer under the safe.) And with the 90 degree temps we experienced, the clothes washer and drying rack were a extremely welcome. The bed was super comfortable. SUPER COMFORTABLE. Think firm pillow top mattress. Firm enough to support my back - I never woke up sore. And we did a lot of walking through streets, malls, souks, the Green Planet, Aya Universe, and the Garden Glow. We took advantage of the swimming pools, the shuttles, and the concierge. Don't worry about bringing a towel from the room to the pool as they have beach towels available for drying off. In addition, there are changing rooms nearby the pools. (As a small aside, do visit the restrooms on the Lobby level, they have the artistic sink faucets I have ever seen.)

This is not the fault of the hotel, but currently there are not a lot of local restaurants nearby. The closest we found were next to the subway station, which is a few blocks away. Plus, the nearby "grocery stores" were pretty small and very snack food oriented.

The staff was so kind. The car parks were too enough. I really liked.

The recption femail employe asked me to pay an additional money alleging the tax. She shoked when i replied that i had paid full cost online. After that she said ok ok. It's not good to employ suck as these people as it is 5 star hotel. Also when i asked the reception repeatedly to get something, they keep me waiting for 15 muints. One time i back to the hotel at 12am found the room is not clean. The boffiet was not many items. I disliked the lighting in the room.

The price was very good, the room was spacious and well equipped but the floor was not very clean even after the daily clean. The gym was good as was the outside pool. Staff very good at getting taxi's. Very close to the metro but no restaurants around the hotel. Very comfortable bed.

Cleaning could be better in the room. Rooftop pool not open. Breakfast pots should have been cleared more efficiently, enough staff but used pots not cleared quickly. Limited cuisine for breakfast for European tastes. No bar.

Fabulous stay, nice room, good breakfast, special thanks to Mr Zakariyae at the reception.

Nothing all is good

The location is close to airport but offers taxi service to everywhere. Convenient to local store for last minute things you may need. Room was a full service with kitchen and had all you need if you want to cook yourself. Pools and other facilities were well kept and the staff great. Room service was great and I must mention Prince was a helpful server. I would say my room was a bit older and lacked charger locations for your phone or computer. Could be updated to help with that. Really enjoyed the staff as they helped with any questions and also they have tour arrangements right in lobby for all your needs

It's a great hotel. They have 3 pools and a nice kiddies area. The pool restaurant has a decent menu, the coffee shop doesn't have much. The breakfast is ok. The staff are friendly and the hotel is very clean and neat. I had a bit of an allergy to the carpets, it looked and smelled clean but perhaps it needs a thorough vacuum. It's so close to the airport, you can see the airport. You can take the metro from the airport and get off at Ggico station which is walking distance to the hotel. The metro can take you to basically anywhere for a fraction of the price. It's a dry hotel but the millennium hotel next door has some nice restaurants and serve alcohol. There's also a convenience store, nail salon and barber across the street value for money. Great if you need to be close to the airport.

The Grand Mercure exceeded all my expectations! We were upgraded to a suite which was perfect as we are travelling with our 5 month old baby and the extra room made it a lot easier to spread out our luggage. The staff could not have been more friendly, helpful and polite, starting from Rain at reception to the porters, housekeeping staff and restaurant staff. The included buffet breakfast is amazing and the reason why I booked here in the first place. The rooms are comfortable with good air conditioning and the facilities are great. It’s super close to the airport and a very easy taxi ride.

Location

The information regarding where to board shuttle at airport was not given properly. Moreover the shuttle just stops for a minute and it's really not possible for a first timer to locate shuttle at the airport.

Location is great - not far from metro GGICO. Staff is helpful and friendly. Appartments are big, clean and comfortable. Coffee served in lobby was perhaps the best one I had ever tried. Great place for family stay.

Transfer to airport works only for terminals 1 and 3. No transfer to terminal 2, so you have to use taxi. Hot water in bathtub could be hotter. Sliding door to toilet could have a handle - yet it was just a plain board. Breakfasts were OK in quantity, but quality was average. When checking in, Wi-Fi went away, so card transactions did not work and I had to get cache from the ATM, which resulted in extra charge for me. They compensated it by vouchers for lobby caffee. But the absence of backup connection lines is something bad (as a communication engineer I can state that with 100% responsibility).

The room I stayed in is big in size with a very comfortable King Bed. The layout and interiors remind me of hotels in Japan with separate toilet and bath. There is rainshower head, a vanity, mini-bar, nice small table for two, a nice view of the pool. I like the open layout, concept and interiors of the room. The aesthetic reminds me of Japandi style with touches of Arabic details. The hotel offered room ammenities that were eco-friendly and sustainable. Room had a coffee pod machine, water kettle, hairdryer, bluetooth speaker with mag-safe chargee. Room connectivity to wi-fi was good, room was equipped with a smart tv and chromecast. The hotel has an excellent location, 5 minute walk from GGICO metro station. There is a local grocery store on the building across the hotel. Very nice pool and Fitness Centre fascilities. The hotel lobby is very nice and there is a small cafe to meet guests and friends. The property offers complimentary Airport shuttles. Amazing, friendly and accommodating staff. My thanks to Mariam who conducted my check-in and accommodated my request for a room on a quiet floor; and Shehab who did my check-out. As an avid traveller, I love hotels that offer a unique in style and concept other than a comfortable stay. It sparks the imagination and an exciting vibe of being at a different place even if you're staying in the city. The hotel is very relaxing, not crowded, clean, and quiet. Great also for business travellers.

For some reason I could not connect my laptop to the wifi network in the room but had no problem connecting with my smartphone. The bath tub size are similar to the ones in Japan but it was not deep enough even for a 5 foot adult. The bathub size is not ideal for taller people. There were no slippers in the room. I had to request from housekeeping.