Staff service very good

Room 4 not much space between toilet and bath. Every time got out of the shower to dry knocked the toilet roll of the holder so little room

Very friendly and professional staff. Comfortable and cosy room.. Amazing service and quality of food - impressive.

Room in external lodge- bathrooms need updating looking rather tired. Wish hotels wouldn't tightly tuck in duvet!! You just then have to go around and tuck bottom sheet back in!

Location

Hotel is dated, needs updated, staff appearance and attention to detail was mixed. Breakfast was small and poor. Spa was basic and small pool.

Beautiful location and wonderful rooms to relax in. Would recommend to anyone. The staff were so warm and kind and helpful. My only critique would be the food at the bistro was a bit disappointing (for the price and chips were not fully cooked and a number of the gf options were just - without something e.g burger bun, nann bread etc, tea came with biscuits I couldn’t have - so while would have been nice to have an alternative given paying same cost) but other people’s food looked wonderful so it may just have been a one off.

All the staff without exception made me feel very welcome and looked after. I particularly appreciated being given a window table on my second morning for breakfast.

I was underwhelmed by the vegetarian and fish cooked breakfast.My dinner was also a disappointment in the Bistro. If I had been able to check the menu before booking ( not just photos) I'd have gone elsewhere. Not a great choice for vegetarians considering where I was staying. I'd have liked a fresh fruit salad to with your excellent granola and yoghurt instead of tinned.

Spa facilities were good. Great having a limited number of people within time slots. The hotel was comfortable, relaxing and the restaurant dining was excellent. The bedroom was spacious with a comfortable bed and armchairs. Fluffy towels and water in room. Quiet room with a view. Staff offered to help with luggage.

Things which could improve a good to excellent rating. The hotel could offer a shuttle taxi. We arrived by train. No taxi's in Appleby. The walk was 15 minutes , country lane,no pathway; not safe to walk at dusk. Only stairs to room; difficult with mobility issues. Consider a stairlift? The meals were excellent but for scrambled egg ; couldn't eat as texture was like mousse with more cream than eggs.I will ensure I ask the ingredients beforehand as I did mention to staff; they suggested I should have checked I hope these can be suggestions for improvements, constructive improvements not dislikes.

Lovely old Manor House beautifully decorated lovely staff and food.

Bar only sold bottled beverages

Location stunning. Staff extremely helpful and friendly. The food amazing. Breakfast exceptional the scrambled eggs amazing. The steak and food in the bistro was delicious 😋

The bathroom could do with better toiletries for a spa hotel hair conditioner is always needed when washing hair and when bathing you need to be able to reach them. The squeeze bottle on walls are not reached when laying in a bath! And hygienicly these squeeze bottles don't work well in a gent toilet!

Nice old building, friendly staff

Booked a garden room to ensure no stairs but it was a long walk for my disabled mother. Lady showing us around walked way too fast and I had to choose her keeping up or staying back with my elderly mother. Fire doors along the long corridor weren’t disability friendly. No menu for non alcoholic drinks - felt as if they weren’t interested if we didn’t want wine

Views, food, comfortable room and lounge

The proximity to the A66. With the window to our room closed there was no noticeable road noise. However, when we opened the window in the middle of the night for some fresh air, it was quite noticeable and we had to shut it again to get back to sleep. Perhaps not a problem for most of the year, but I can envisage this being and an issue during the summer months.