We stayed for a week at the hotel and had a lovely time. We stayed here because we were attending a funeral, and the hotel did a wonderful job for the Wake. The rooms were cosy and the beds were really comfortable. The rooms were kept very clean and the cleaners were all friendly. The restaurant service was brilliant and the food was fantastic. Reception staff were really helpful and always available. Only a 10 minute walk to Stepps train station; trains leave every 25 minutes, and only takes 15 minutes into Glasgow City Centre. The nearest mini supermarket was co-op which is a 20 minute walk away.

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We were greeted by Ian and made to feel welcome immediately. Mark was superb in his management skills. Junior was also very helpful with our hot water issue. Both Ian and Mark handled the hot water problem the next morning with efficiency and swiftness. There had been a problem with a drunk female guest one night, but the night staff quickly responded to our phone call and spoke the girl. Mark checked on us the next morning to be sure we were ok with what had happened. ANd we also want to recognize Jack, our waiter, on our first night. Very professional polished young man. We just can't stress enough how great the staff was.

We had a small issue with the hot water in our first room. Mark and Ian worked together and moved us into another room.

I stayed here before and liked it. The location is ideal for me - visiting family who lives in Glasgow, decent parking, quiet area, petrol station, coop and a beautiful little lake nearby. The hotel is lovely, rooms are spacious and warm in winter - loved the option to adjust the temperature. Friendly personnel whoever we talked to. Tried the restaurant as well, and the food was great. We stayed for Christmas, and everything was decorated so nicely, and Santa visited the guests, we found a sock filled with sweet little things on the Christmas morning!

Travelled with our two dogs who were not allowed into restaurant. They were presented with a bowl each with treats in the room though on arrival plus their own towel. They were also allowed into the reception/bar area so for breakfast our table was set up in there & they could join us & not be left in the room. Also wife said it was the best scrambled eggs she has had in any hotel/b&b anywhere & she is fussy!

It was raining? Glasgow, what else should I expect. Wasn’t told there was a charge for the dogs at booking. Not mentioned booking online, didn’t see it on the website & wasn’t mentioned on calling the hotel reception.

We loved the look and feel of the property. It was homey and clean, with comfortable beds, nice hot shower with toiletries, traditional Scottish breakfast options, and a spacious car park. The staff was extra helpful!! We took their advice and popped down to Moffat for dinner rather than going there the next day and missing time in Glasgow. We also took their advice to walk to the nearby train station to travel into Glasgow. Much better than trying to drive in downtown Glasgow, which is quite busy! It also gave us the chance to walk through the lovely little neighborhood, rather than always being on the thoroughfare and in a city. Having their firsthand expertise to rely upon made our stay that much more enjoyable.

Nothing!

Although my wife and I only stayed one night we had an excellent stay at the Garfield House. There was plenty of parking, check-in was smooth and efficient and the room was clean, comfortable and nicely appointed. We decided to have dinner and the staff were friendly and provided excellent service, and the food menu provided a good choice at fair prices - tasty too! Breakfast also was a great experience, with loads of choice. The hotel is also very convenient for access to Glasgow and the airport.

On arrival we weren't sure we were at the right place! The signage is minimal with nothing even right at the entrance to confirm where we were.

My expectations were within line what I have experienced with other Best Westerns, so no real complaints. The room was clean, good wifi and a nice bathroom. They had a bar and restaurant downstairs that seemed well used; however, I did not utilize either of them. You are within a 15 minute drive from Glasglow or about a 1 hour drive from Edinburgh Airport. They also had some event room that was hosting some small concert show while I was staying there, so if one does not want to do anything, seems this Best Western has entertainment available as well at times.

Nothing

Clean, comfy easy access to Glasgow.

Service during evening food service wasn't great, wrong food given, drink not as ordered, 1 lad saw us and didn't bother to take any drink or food orders despite us being there over 15 minutes. We said "excuse me" 3 times and he ignored us. A young girl came onto shift and took our order, she was exemplary and ensured everything was right. If it had not been for her we would have been really disappointed. Breakfast service was brilliant, lovely man made us laugh and smile. Overall a great stay, with rooms being clean and comfy but a higher level of service needed in the restaurant.

Room was exceptionally clean and well maintained, we actually had an executive twin booked but had our small dog with us and had not realised that we couldnt have small dog in executive twin, Hotel changed us to standard twin which was excellent value for money , beds were very comfortable, Hotel itself was stunning and setting was also beautiful, we had breakfast with our booking and this too was excellent with a very good choice to cater for all tastes and needs, we would highly recommend Best Garfield House and we will be booking again when we visit Glasgow.

nothing, everything was excellent, could not fault anything

Lovely big room.that was clean and comfortable and great choice of options at breakfast - particularly liked the fruit smoothies, yoghurt with berries and granola and the mini vanilla crown pastries. Also liked the friendly staff and quick response when we asked gor more tissues for the room

Breakfast choices were a little more limited initially at our second breakfast and we hadcto specifically ask for some things but this was due to staff feeding a coach load earlier on and stocks were soon replenished