Great location, lovely view. Large spacious rooms, comfortable bed. Blackout curtains that were really effective. Excellent customer service with helpful, friendly and kind staff.

Could do with slightly better lights coverage on drive between property and main road - we walked back from the bus stop one evening and the track mostly pitch black until close to the property (same route as cars take)

The location is beautiful and the building historic. Furnishings are antique and interesting.

For the price of our stay the quality of facilities and services was not appropriate. Maybe Taylor Swift had something to do with that!

The castle was lovely and the staff were great, and they brought breakfast in bed on my partner's 70th birthday on request and sang happy birthday which was nice, the bar staff was nice and friendly and did have a lovely meal one night of our stay.

I thought even though it's August and the fridge was on, it was overpriced for what I paid.the drink was only in bottles of beer which was £5 for a half a pint. It was a shame there's not draught beer, but I do understand being a castle and to much work to put pipes in. We were 6miles away from centre which was a bit far away, but there was a bus that was only £2 a ride which was good but downside it was 45 minutes a journey but got use to it, but parking in town was £25 for a few hours, which was a joke

The whole castle environment which was comfortable and amazing. Front desk service was fantastic.

Nil

The location was absolutely beautiful and we love exploring the grounds. The castle itself had some beautifully kept and well-maintained main rooms that were fun to look at. It was like stepping back in time. 

Our room was not at all what I expected based on the picture seen online. It was very basic. The stop for the shower would not stay up. And it just seemed a little bit less cat. If I was basing our room alone on the price of our hotel I would say it was very overpriced. Room was quite warm as well

It was a castle firstly not your usual hotel premier inn travel lodge .. it was a picture too look at and be in almost like you were in history it was great. The view was stunning the staff were great nothing bad on that part overall good experience

The room we got was a little dirty and tight which i cant really complain cause its the feel of the place its an old hotel and i understand its gonna be like this.. the bed was a little uncomfortable but not too bad.. however the main con of the whole place has to just be how far it is from everything including the central.. if you have a car this wouldnt be too bad but for us we just used ubers and this was expensive getting back and fourth but again expected.

I loved this hotel so much! It was absolutely gorgeous inside and out. Our room was very large and very on theme. We were there at Xmas and the hotel was decorated beautifully. There was a lovely bar area as well as a delicious restaurant. I didn't want to leave! It was a magical stay. There is a bus stop at the end of the very long drive with very easy connections into the city. The walk to the road is quite long...especially in the dark though.

The only comment I have is that the room was very warm - a bit too warm especially in the night. I tried to turn the radiator down but it didn't make any difference. I didn't ask the staff about it but I am sure if I did they would have been able to help.

Beautiful place, amazing room!

Staying at a castle alone is a great experience but we found that the personnel lacked a bit of energy and interest. We didn't sense a welcoming atmosphere, upon departure it felt more like 'let's complete the transaction and out of the door'.

Nice location, surrounded by Forrest, very quiet at night. Fancy castle, impressive ground floor. Excellent bed. Decent discounted price. Helpful and very friendly staff. Thank you!

Cannot comment about the other rooms but mine was probably one of the servants room or a late loft conversion. Interesting overall but looked a bit ...unfinished, especially the bathroom. The windows in the ceiling were rather impractical and the one above the bed gave a feeling of a light switched on. There was a blind for that but I have not used it. Decent restaurant, decent food.

We loved the food, absolutely outstanding. The whole feel of the place gave us an insight into what it would feel like to be Henry VIII kicking back relaxing after a long, hard day of beheading people. We were immersed in the surroundings of a beautiful castle with no expense spared on the interior. What a lovely little gem it was. Next time, I would definitely spend more than one night there to see more of the local area. Overall, it was fantastic.

We love dogs, lots of people were staying at the same time as us and had dogs with them which I didn't mind whatsoever, but, when they're barking at 5.50am I found that very irritating when we were looking forward to having a relaxing lie in after getting away from the children for 1 night. Can't fault the front of house she also agreed that this wasn't good from the owners.