Lovely location, easy to park, staff were friendly and helpful and the food was great.

The hotel wasn’t quite as ‘luxurious’ as I had expected, especially considering the price. The spa facilities were ok. The pool was small and so chlorinated it irritated the children’s skin. The decor in general was very dated and worn, including the bathrobes in our room, which had holes in them. If are you are sensitive to loud, sharp, aggressive noises, or have sleeping babies, autistic children etc, you won’t want to press the button for the lift! The beds weren’t comfortable. None of the above would particularly bother me if I paid a mid-going rate, but for a two night stay plus dinner at the hotel on both nights, it cost a total of £791 for 1 adult and 3 children.

Evening meals were tasty and wholesome.

The full breakfast was a let down. Bacon was under cooked, sausage was square sausage which wasn’t mentioned on the menu. I included beans and these were poured over the bacon and sausage. The staff member who greeted us in the morning always said “is it a table for two?” It would have been so much nicer if you had been welcomed with a cheerful good morning. They were very efficient but you can also be pleasant!

We really liked the location and the unique atmosphere of the hotel. Swimming pool was an added bonus and the sauna was excellent. The family room was really spacious.

We are a family of 3. My son is only 12 years old but very tall to his age. He found the sofa bed very uncomfortable. I tried it too and was not nice to sleep on it. The room size is big another bed would fit easily. As a 4 star hotel we were not satisfied with the food. Breakfast was all right but nothing special and using the normal dinner plate to look like it was full, just a trick. Portions were actually rather small. We had the soup of the day for lunch and it was very watery, lacking flavour. We had dinner 2x. I have chicken and pork on the other night with the same type of garnish actually. Again as a 4 star hotel I would expect something better.

Location was wonderful, room quite spacious very clean and comfortable. We enjoyed the tour and the historic information about the setting up of New Lanark. Easy to get to Lanark for the station or a look round the town. Staff polite and helpful.

Our only disappointment of the stay was the food. We would probably have eaten all meals in the hotel otherwise. Dinner on the first evening was mediocre but priced quite high. Breakfast was part of our package, but was also disappointing with dry wrinkled mushrooms daily, and eggs which had been under the lamps too long. Portions were also variable, but generally on the small side. A salad one lunchtime was the only meal that was not disappointing.

The whole place. Soo peaceful. We had a suite on the Top floor with a view over the Clyde. The sound of the water was lovely to hear. Birds singing. The Hotel and Staff were soo welcoming and nothing was any trouble to them. Food excellent. The Mill Cafe / Shop on site was good to visit. The Visitor Centre with a ride which took you back to how life was in 1799. Robert Owens House you cud go in the 4 rooms downstairs only. The Roof Top Garden on the top of the Hotel was amazing. Wonderful walk up The Falls of Clyde. Pool and Spa soo relaxing. Wish we had booked in longer 3 days wasn't enough!!

Suppose the only problem was arrival and we parked on a top car park paid £3 for the 24 hours and we walked down a path to the Hotel. We didn't take any luggage down thank goodness as once we got to the Hotel we were told you cud park.car down there!!! The sign was a bit misleading as it said for Disabled and Business Parking further down. I suppose the top park is really for Day Trippers doing the Walk and Visitor attractions?

Fantastic location in a superb historical setting. Reception staff were great, reception/lounge area really nice with grand piano and spiral stairs to dining area, very tastefully decorated. Bedroom was fabulous - very spacious and well fitted out, ensuite likewise. Gorgeous looking pool and spa area - unfortunately, not enough time to sample it! Evening meal was excellent - more than ample portion size and very tasty!

Bedroom heating had a glitch so we were a bit chilly - reported to staff who were very apologetic, so no doubt that will be sorted. Breakfast seemed a little hurried and rather average - pity really, as it detracted from what would have been an excellent stay. Another little thing - a bottle of water in the bedroom would have been nice.

To say we enjoyed absolutely everything is an understatement. The two Niamhs on reception, Alan the night porter, the restaurant, bar, and room service were simply exceptional. Every member of staff without fail, were polite, welcoming, and professional. The lady in charge of the restaurant seemed to be everywhere and took excellent care of all our needs. The food was delicious, even the gluten free options. We visited the centre and received a wonderful welcome. Thank you all so very much.

Well, I guess there had to be something, the scones in the visitor centre were really nasty, dry and powdery. Sorry, but true.

Enjoyed our first stay at this hotel so we returned for another overnight visit on a trip to Scotland, as it’s handily situated not too far from the motorway and has both comfort and character. The heritage & history of the buildings and the walk through the wooded valley to the nearby falls make for a special location. Staff were helpful and courteous and the food was excellent. There was a wedding reception taking place downstairs on the evening of our visit so we even had a piano accompaniment to our meal. The hotel has a spa and pool: be aware that if you use the facilities in the afternoon, chances are you’ll be sharing the pool with little ones from a local swim club (not an issue for us but some guests may prefer a morning dip for a more peaceful spa experience) We would happily return to this hotel; it’s slightly more expensive than we would ordinarily pay for an overnight visit but certainly worth it for a special experience (keep an eye out for stay & dine offers). The hotel building is of a size and scale which suggests there are hundreds of bedrooms but in reality there are only a handful; it felt very peaceful during our stay.

Room was top, very comfortable en spacious with a kingsize bed. Bathroom also very spacious and clean. No problem to park the car. Dinner in the restaurant was very good and one of the waitresses was very kind. A very pretty lounge / bar in front of the reception. The location of the hotel is superb. Breakfast was good except no fresch fruit. So quiet in the hotel superb.

Not a separate shower but a shower in a bath. The wifi in the room is very poor, in the lounge is was excellent. No fresh fruit for breakfast; there was fruit but it was from out of a can. One of the waitresses was a little bit short while the other was very friendly and nice.

The view from the room. The hotel looks like colditz from a distance and doesn't get any better close up. Being hewn from a working mill from yesteryear it is part of UNESCO world Heritage site and if you get past that then the hotel is an ok hotel.I wouldn't write home about it but it served a purpose for us on the way to Lochness. The staff if you could find them at times seemed to work hard however we used the hotel twice once going up to Lochness and on the return,the return was not the best of the two stays due to a malfunction of the door locks on a key card. The staff were running around everywhere letting people into their rooms which was not conducive to good service. It appeared on questioning that an oversight of something or another led to this failure.Im sure it's now fixed. The evening meals were good enough but again nothing to write home about and the breakfast (a full Scottish) that I had a mouse would have enjoyed it and just been full up on it,but for me a big disappointment as the cost of the room including breakfast was £147 a night. Value for money? no I don't think so 🤔. The staff however did their jobs well enough and attentive

THE MAIN BREAKFAST I will say though there was plenty of other parts to the breakfast that was really good.It was a self-serve style and you could supplement the main part by these add ons.P.S the eggs Benedict were great which my wife had.