One of the finest hotel experiences I have ever had was at 45 Park Lane. The service is simply on another level, from the reception to the smallest details. The reception and service team are extremely refined in their approach and make every guest feel truly at home. Both the daytime manager and the night duty manager were highly professional, warm, and genuinely attentive to guests’ comfort. After seven years since my last stay, I returned to find that the standards had not only remained the same but had become even better. It truly feels like a royal treatment, where every need is met with the utmost care. The concierge team is strong and efficient, and the staff are far from transactional — their genuine goal is guest satisfaction. Even when offered tips, they shy away with modesty and self-respect, which reflects a unique culture of service that makes you feel like you are among family. The cleanliness and luxury of the hotel are on a remarkable level, and every staff member, without exception, embodies respect and courtesy. A moment that stood out was the warm welcome from the Lounge Manager, who offered my family and me an exceptional dinner while we waited for our room to be prepared. His hospitality and generosity were truly memorable and a perfect example of authentic, high-level service. I must also highlight the butler team: on the first day, Mohammed provided us with exceptional service, assisting with unpacking and ensuring every need was met, greeting us with warmth and care. On the second day, Hamza proved to be equally outstanding kind, professional, and helpful. He even solved a restaurant issue for me and quickly arranged the booking when my phone would not connect, making everything seamless and stress-free. In short, 45 Park Lane is not just a hotel; it is a complete experience of luxury, warmth, and outstanding professionalism.

Hospitality and the Buttler Hamza helpful so much classy hotel and staff

I booked a night here to celebrate my partners birthday and the team went above and beyond to make it so special for him. The attention to detail and thoughtful touches were so lovely and they even upgraded our room which was such an amazing surprise for us both. I am so grateful to the very kind FOH team and everyone here for making it such a truly memorable weekend. The hotel, room and spa were beautiful and I would highly recommend staying here. Thank you so much!

Nothing at all- everything was outstanding

Overall the stay we had at the hotel was incredible and the staff very helpful. Room was amazing. The only blip on a what would have been a perfect stay is.

I was surprised that the staff at the hotel were practising lifeguard exercises in the pool during opening hours for guest. This could have been done during the evening when closed to guests. Coupled with the hot tub being broken we found the the pool area could have been more relaxing and did not meet the standards of other similar priced hotels in London

The staff especially Nikoleta , Lisa and Priscilla they were great . They did everything to make us comfortable and happy. The hotel chefs also were kind and generous and made lovely pastries . We loved our stay so much that we would give it a 7 stars.

We think the housekeeping can be better and more professional.

The very heart kind of places if you want to enjoy the London experience, as any other dorchester collection, they will never fail to make you feel you are one and only guest! Thanks to the all the staff from the door step to the room service!

We loved the hotel and the staff, specially Serena from desk manager , we wish that all staff was so welcoming and nice.

We don’t like staff at the spa , specifically gentlemen that was quite rude to us and our small baby girl

The bar area was a little dark and wasn’t as expected versus the photos but the staff, the room and service was excellent!

The bar and restaurant areas

Amazing spot, amazing staff, great location, extremelly clean AMAZING HOTEL

Staff are 10/10 Delicious food Great pool and spa

The room is dry and airflow needs to be improved.

The staff are very helpful. Great spa which is nice and quiet

Would be nice if children were allowed in the pool all day rather than an hour and a half in the morning and afternoon