The room was more than adequate for our needs. Nice view of Canary Wharf. Location was superb as we were attending an event at the 02 which is 1 tube stop away or 15 min taxi if you want a door to door service. Is the hotel generally a little bit tired in areas, yes, however the cost of rooms here is less than most of the country let alone premium London so all this gets factored in, hence this is our 4th stop in 2 years and we have never once complained. Rooms are big enough, air con works. Cappuccino from the bar was good. Service was fine at reception on check in, topping up coffee/tea etc... and fresh towels.

The only minor drawback I feel the mattresses are a little uncomfortable, however... I am realistic in that what we paid for our room stay and in line with London prices we received overall excellent value for money.

The hotel is walking distance to the heart of Canary Wharf, which has lots of restaurants, supermarkets and transportation links. It's a nice hotel, quite charming with lovely decor and nice seating areas at the ground level. Some minor inconveniences in our stay, but overall good value for money if you want to stay at Canary Wharf.

We found it a bit strange that housekeeping doesn't automatically clean the rooms unless you ask for it specifically. It didn't bother us too much, but a minor inconvenience to have to ask them to clean the trash bins and replenish the toiletries, especially as had a long stay. The other main issue was that we couldn't modify the heating in our room (we attempted regulating the heating a couple of times), so the room was quite hot at night.

Always love the location and the rooms are great value

Unlike our other stays the service was not the best this occasion. I booked the room for my partner and he was made to feel very unwelcome. On check in he was told he was unable to leave and re enter the hotel without showing his room key to security. We’ve never had to do this before and we enjoy our nightly walks whenever we stay. I’m not sure why this rule was implemented that night but it has put him off coming back as he feels targeted. Like I’ve stated we usually receive amazing service from the staff and I’ve recommended the hotel to anyone staying in the area. Just a shame he didn’t receive the same hospitality.

The room was nice, very comfortable. I was given an upgrade to a room with a balcony with a water view, which was nice. Nice bar and restaurant area downstairs. Sampled a pasta dish as a takeaway and took it to my room to sit and eat on the balcony. Food was very tasty.

The room smelt a bit of stale smoke. Not really the fault of the hotel, rather a disrespectful past occupant who has not adhered to the rules of no smoking. Having been given a room with a balcony, I could open the door and air the room a bit. The bathroom could do with a bit of modernisation, not a fan of shower curtains.

After reading the reviews, we was all very sceptical about the stay, however, once we arrived and entering the hotel. Was a warm and welcoming atmosphere and feel to the hotel. The reception staff was amazing, so accommodating as we was 1 hour early to check in time, but our rooms was ready and we was asked if we wanted to be close together, so they moved us to be together. Fantastic. Without having to be asked. On entering the room, the room was clean and tidy, spotless to be exact. Yes some may moan about decor...but I wasn't there for the decor. I wanted a warm, clean room with a comfy bed to sleep on. This is what I got. The bar staff was lovely, yes the drinks could be classed as a little expensive, however this is London! The lounge was lovely with a fantastic view of th2le canary wharf. So overall, the hotel, is lovely, warm, welcoming and comfy, for £337 for 3 nights, we was very impressed!

I had a fantastic experience staying in room 152, which was really nice, with a big window, a comfortable bed, and everything spotless. The retro style throughout the hotel was stunning—especially the beautiful chandeliers that added such vintage charm. The staff was truly wonderful; everyone was friendly and welcoming, making me feel safe and comfortable, which I appreciated as a solo traveller and photographer visiting London for the first time. The restaurant had great seating, and the lounge offered a relaxing view by the water canal. Both breakfast and dinner were buffet-style, featuring traditional English dishes, which I enjoyed as well. The location was also ideal, just five minutes from public transport, making it easy to explore the city. I absolutely loved my stay, and I’ll definitely be back. Five stars!

Check in was quick and easy. Staff we great and answered queries and very approachable. Hotel was very clean and the corridors smelt lovely. Love the colours used in the corridors. Room was clean and even though we had a room with no window, it did not feel claustrophobic. The picture on the wall and the lights made it better. It was just a great experience and close to the tube so easy access into London. Everything was great. I didn't take pictures which is a shame because it was lovely.

I have nothing to say because the stay was fantastic.

It was beautiful inside and out … the staff were lovely from the reception to the lovely cleaners whom all said hello each time we saw them, we were down London for the marathon and had a perfect spot, we had breakfast in the morning there was lots of choice and it was all so tasty and hot, the coffee was lovely aswell, walking around the hotel I could t help but notice how lovely it smelt, we used the bar on a couple of occasions and the staff were lovely there too, would definitely recommend this hotel and we will definitely go back again

Nothing

We were given an upgraded room on check-in. Lovely clean room and bedding , tea, coffee etc in room. Excellent view over the river docklands. Very good self-serve breakfast with good choice. Staff friendly and good prices at the bar. Excellent location 7 mins short level walk to Docklands Railway. Then, 30 minutes train to Tower Bridge, theatre land etc. 10 minutes steady walk to Thames Uber river boats for a good boat ride past all the sights to Battersea power station.

Unfortunately, the room was a bit cold, but we found a heater, and it soon warmed up.

For London, this is a very affordable place.. However, it is starting to show it's age but isn't falling apart - just a bit worn.. Hot (!) water in the bathroom was great.

For some reason the corridor to my room was always very untidy. Various rooms had put rubbish outside their door instead of waiting for housekeeping to do it. I even found a full set of bedding, and the following day, towels outside one room. Not the hotel's fault obviously, but it still makes the place untidy. My room (9th) floor faced a much larger apartment block. That and the fact that the windows needed a good wash limited the amount of daylight that my room saw.