There was always someone at the reception desk. There did seem to be a lack of a personalised experience with the people on reception. It was very operational, which was good, but a friendlier more personable welcome and exchange would have been nice. The breakfast package was great, and my 9 year old daughter loved receiving it every morning .

Family using two showers in the one apartment was great but the hot water did run out and we were told we needed to wait a half hour for the hot water to heat up again. This meant our day needed to start a half hour later. Not much empathy from apartment admin.

Lovely clean and spacious room. Nice bathroom facilities Great coffee machine at reception

Room was incredibly hot- neither of us slept too great as it was just too warm- we left the windows open to try and cool it down but then you get the noise pollution from outside.

I had an exceptional stay at this hotel in London with my family. The staff was incredibly friendly—very warm and always willing to do everything they could to make our stay comfortable. The hotel itself has a cozy interior. From the riverside, the view from the hotel was beautiful, adding an extra level of comfort to our stay. However, I was disappointed that the rooms weren’t as clean as I had expected. Despite that, I would definitely recommend this hotel because of the overall impression. Additionally, there is a free coffee and tea machine in the hotel lobby.

The furniture was worn out, and the pull-out sofa was uncomfortable.

I liked the apartment. We were a group of 5, so it was big enough for all of us to use comfortably and still have our own space. I liked that the breakfast items they gave us- while choice is somewhat limited, I think it’s more than enough and they offered a certain variance.

The location- if you don’t have anything to do in Canary Wharf, I’d warn you that the closest underground station is 8 minutes away from the accommodation, and we found the walk quite tiring. The area itself is beautiful, but I would check twice to see if it’s worth the annoying walk. Moreover, I forgot my adapter at home and they didn’t have any, which meant I had to go buy an additional adapter. I wish they had enough adapters to offer, but they didn’t, therefore we were kind of stuck.

Enjoyed our stay as a family of 3. Nice little balcony, lovely views from the living room with a sofa bed. The whole place felt lovely, warm and comfortable. Bed and pillows were comfy, the apartment seemed fairly clean.. the only issue I had was a few small dark hairs in the shower and quite a lot of dark hairs came out when I unfolded the shower mat. Shower was nice and hot. The kitchen area was a bit small, no microwave or toaster but the basics were there and they seem to have made the best out of the space available. Location was pretty good also, about 10 minutes walk from the tube and bars, restaurants & shops. We came here to stay for the weekend of the Brit Awards and getting back from the 02 arena was better than we thought, we had a couple of pints after the event to avoid the rush and it was easy to jump on the tube to get back, just felt a bit of a walk in heels coming back!

The apartment (712) was spacious and well furnished in the kitchen and bathroom. The bed was comfortable but we would have preferred a king or superking sized bed. The views were very good and all in all, it was a very good stay. The staff were very responsive to our requests for small changes to the breakfast.

The sliding doors were poorly fitted hence heat loss and sound transmission of the motorcycles and aeroplanes. There were insufficient lamps in the living room and the lighting was therefore harsh and overly bright. The breakfast area was being refurbished which we only found out on check in and the room service breakfast was ok but not great. The coffee machine on the ground was inadequate for the number of guests so long queues were common in the morning. The coffee bags provided in the rooms were not as good as the machine coffee hence the queues.

The location was very handy for going to the O2 in the evening, the room was very well equipped and clean, I liked that we had a kitchen so you could bring your own food to cook, staff were friendly

The staff didn't have great attention to detail as they firstly thought I had only booked one room, and then they forgot to give us the list for breakfast which caused some confusion and delay in the morning when we came down for breakfast (tip for guests: they give you a menu to tick off breakfast items which they will then bring to your room in the morning so make sure they give this to you when you arrive!), they also missed items we asked for/didn't have them available.

The apartment was definitely well done, with a big bathroom, and overall really well cleaned. Also the kitchen had an adequate space to cook. The view was insane and the location is perfect to reach nearby metro station and arrive everywhere in London.

Unfortunately the space to eat was not very comfortable for four people, we had to squeeze in a small table, it might be nice to add a bigger table. Also, we payed for breakfast and they brought it to our apartment but it was all packaged food, nothing fresh except for the bread, I assume.

the receptionist Rehman was so helpful. he was so supportive and accommodating to our needs. he was able to help us with the facility, help us with parking, and generally a warm positive face to see when you come into the reception. the property itself was clean and well furnished with quality materials and the bed was comfy altho the sofa bed was a bit uncomfortable the rest of the property was amazing and the views also made up for this. the apartment was very well maintained and the location was excellent.

Clean, relatively modern, well located for the business area of Canary Wharf

The breakfast was absolutely terrible. They bring a bag to your room, and it’s all pre-packaged garbage. Instant porridge, a non-fresh piece of bakery, no fruit.