The location was excellent for our trip to the O2. I stop away on the Elizabeth Line. Room 608 with a balcony and fabulous view of the wharf and Thames in the distance. Lovely large, clean, and well equipped apartment to relax at the end of a hectic day. Nice stroll along the quay side in the morning, looking at the various barges at their moorings.

ONLY gripe: the sofa bed was awful. Really awful! Large gap in the base at the head of the bed, which the matress and pillows fell through. We had to sleep with the mattress on the floor. On closer inspection next morning, it appears that a couple of slats had come away, and we're on the floor. Also, a strap that should run down the centre of the bed for support wasn't attached. My husband tried to repair this but was unable to do so as the metal hook that should attach to the frame was bent beyond repair. Void room 608 if you need to use a sofa bed. This experience and lack of a good nights sleep really spoiled what was otherwise a happy break.

Excellent location. Clean room.

The sofa bed in the living room was like a medieval torture rack.

There was always someone at the reception desk. There did seem to be a lack of a personalised experience with the people on reception. It was very operational, which was good, but a friendlier more personable welcome and exchange would have been nice. The breakfast package was great, and my 9 year old daughter loved receiving it every morning .

Family using two showers in the one apartment was great but the hot water did run out and we were told we needed to wait a half hour for the hot water to heat up again. This meant our day needed to start a half hour later. Not much empathy from apartment admin.

My family like the location of Fraser Place. It is very convenient - near to big malls and tube stations within 10-12 mins walk. We felt safe when we returned to the accommodation late at night. The room we booked was spacious and clean. The staff were nice and helpful. Though we had a problem when using the stove, they found out that the cookware we used were incompatible with the stove and quickly got us another set of cookware. We also enjoyed the complimentary coffee and tea provided at the lobby.

The sofa bed was a bit uncomfortable/noisy but it was okay if only one person slept on it.

Lovely clean and spacious room. Nice bathroom facilities Great coffee machine at reception

Room was incredibly hot- neither of us slept too great as it was just too warm- we left the windows open to try and cool it down but then you get the noise pollution from outside.

Just returned from an overnight stay with friends at Frasers Place, Canary Wharf. The apartment itself was lovely, really clean and spacious and ideally located for the O2 arena. The staff were really friendly and helpful, although we did have a slight issue when checking in that I was asked for photo id, which unfortunately I didn't have with me and it wasn't stated on booking.com that this was needed.

The sofa bed in the lounge area was really uncomfortable and unfortunately broken. When we arrived the bed was already made up and cushions had been placed underneath we believe to hold it in place as every time you moved on it, the bed moved and felt like it was going to collapse. This is definitely an issue that needs to be rectified as we weren't able to used the sofa at all to sit on and the 2 people that used it had a really bad night sleep. We tried to close the bed up but the mechanism just wasn't working properly. We did report the issue to reception so they are aware!

Some rooms had air on some didn’t

It was difficult on check in because it was a large group of us and they muddled up the rooms even though I send t booking.com a list of names of who is going in each room. Booking.com said this will make checking in easier but it did not. The accommodation still made me type out every name into each room, and they still messed it up so it was a bit stressful with 16 people sorting everyone out even though it was planned before hand to make life easier. But overall a lovely experience and the staff were really nice and facilities were brilliant!

Lovely and clean and spacious for my party of 6

Could have done with air conditioning especially with the weather being so hot during our early May short break. Only one full length mirror in the hallway to share when getting ready. Could have done with one in each bedroom too. Also no balcony furniture so we had to keep dragging the chairs from the table outside. The wardrobe doors in one bedroom were fitted with lights which didn’t shut down when the doors were closed due to a poor fitting so they gave off a slight glow during the night which wasn’t too bad as it aided seeing your way during the night to the bathroom.

Really comfortable room, great view, all amenities and although small, it met every need. Felt like a home from home. It was a little difficult to find from the station not having any prior knowledge of Canary Wharf area. Very helpful receptionist about take aways in the area.

I had asked for a bath after booking the deluxe suite. I emailed and said I needed a bath as I was running the London Marathon. No one responded. Only on check-in did I discover that the room I booked didn't have a bath and I needed to pay for an upgrade. I would have been super annoyed if there was no bath available. It also annoyed me that I had asked about this specifically and the hotel failed to respond until I arrived.

I had an exceptional stay at this hotel in London with my family. The staff was incredibly friendly—very warm and always willing to do everything they could to make our stay comfortable. The hotel itself has a cozy interior. From the riverside, the view from the hotel was beautiful, adding an extra level of comfort to our stay. However, I was disappointed that the rooms weren’t as clean as I had expected. Despite that, I would definitely recommend this hotel because of the overall impression. Additionally, there is a free coffee and tea machine in the hotel lobby.

The furniture was worn out, and the pull-out sofa was uncomfortable.