Fabulous property and incredibly lovely staff

Lots of “young males” very rowdy and spitting in the swimming pool and in the jacuzzi

The staff were exceptionally attentive and excellent in every way. The property was very clean and tidy. The bedroom and shower room were well equipped but both had big drawbacks: see below Breakfasts were huge and eggs were cooked to order; eg poached, scrambled etc. The bacon was thick, difficult to cut and much of the buffet was over cooked. However, on balance breakfast was very good.

The bedroom was very, very small. So was the bed but any larger and you literally could not move around the room. The floor of the shower was lethally slippery but the shower was very good. There was no shelf in the shower for shampoo or gel bottles. The lavatory paper was very flimsy; a false economy because one had to use so much a more robust paper roll would have lasted longer. Dinner the on middle night (fish and chips) was barely edible; awful batter.

Nice hotel overall with good facilities, easy parking, great bar and restaurants. Staff was friendly and food was good!

Only bathtub with shower head on the side, no screen or curtain, so was difficult to get a proper shower. Check out stated 12pm on the app, when we checked out staff member insisted we paid £20 for checking out an hour late but luckily I had a screenshot of the booking which stated 12pm at the time of booking. Staff member then honoured it and said check out is always 11am. Something for the hotel to look into just to ensure there is no confusion between guests and staff.

The hotel staff were lovely they were helpful, approachable and couldn’t do enough to help which considering the hotel had recently had a major environmental flood and it had impacted on the facilities, heating and overall experience for guests they really went that extra mile to try to compensate for it. I cannot praise the staff enough. There was no extra charge for car parking and plenty of car parking spaces. Excellent breakfast. I believe in any other time this hotel would be an absolute find, value for money and worth a stay.

We were not made aware the hotel had had such substantial damage post environmental flood. Our room was fine but the heating was affected throughout the communal areas of the hotel and the swimming pool, thermal suite and hot tub were not available which was the main reason we booked this hotel. We were happy to support the hotel as we could see the impact the hotel and its team had suffered from the flood and that they were trying to make the guests experience as pleasant as possible. I mention the flood damage but you could not see it from the reception area or floors above and it didn’t impact our room it was on the lower floor of the hotel.

The staff here are excellent, as are the facilities. We have stayed twice in the past couple of months and are already looking to book our next stay. The staff go above and beyond, from the ones in reception, in the leisure club and in the bar/restaurant area. I cannot recommend this hotel enough. During one of our stays, it was my boyfriends 30th and the staff offered to decorate the room for me (with my own decorations) To keep the surprise going. It's the little things that mean a lot. The leisure facilities are amazing, and are kept clean. We used the steam room, sauna, salt room, hydrotherapy pool and jacuzzi during both of our stays and both times we found it to be peaceful, clean & relaxing. We have stayed in rooms 208 & 210, both King size rooms with plenty of room, great facilities and a really comfy bed. Thank you to all at Waterside, and we shall be seeing you again soon!

Breakfast was very good. I like having a buffet that I can help myself to. The staff were all very friendly and professional. The leisure facilities were excellent, with the biggest pool I have experienced in a hotel and the gym equipment looked more than adequate to induce premature cardiac arrect (I declined to test it). The location is good with ready access to the motorway and train or bus access to Manchester.

There was a complete lack of information about the hotel actually in the room. Apparently information is available on-line, but as I choose not to use a smartphone it was not accessible to me. My only other "complaint" is that the car park is very busy with customers for the Fitness Centre, but there is no special area for hotel guests close to reception which can mean a long hike with your bags. However this is not unusual in my experience and it didn' t spoil my stay.

The staff were friendly & helpful, the facilities were great and accessible. We had an evening meal that was really nice and breakfast had a good selection, including gluten free as an option. Very busy place with a lovely atmosphere.

The room we had was tiny, although I was aware it was a small double at booking, I didn't expect the room to be so small. I couldn't get passed the heater to get into bed for fear of being burned so, had to climb over to get in. The bed was too hard for me but my husband found it ok, and the mirrors are too far away from the sockets to be usable. The rooms could also benefit from garment hooks, there wasn't anywhere to hang coats or outdoor clothing other than in the wardrobe but then there was no room for clothes.

the bedroom was wonderful especially the bathroom it was lovely cosy and very relaxing and the leisure facilities were excellent but the hydro suite really helped my physical pain and disabilities have been going though it recently and really did need this break to help me recharge and cope the staff were mostly really really lovely especially one young receptionist she was absolutely lovely during our stay!! the people doing breakfast they were absolutely lovely friendly approachable and really genuinely nice people as well as a few at the staff at the coffee shop all in all I would quite happily stay here again and again and again despite the rough start which was made worse because of my emotional state but once we got into the room everything else didn't matter and I felt completely at home I'm very much looked after it was a beautiful stay and I highly recommend it, I'd like to thank everyone for making me feel so welcome and supported during my stay they're really awesome fabulous people who work at this place anion extremely grateful 💝🙏

check in and waiting to be able to go to our room took exceptionally long time due to the room not being ready i was a bit emotional due to life events so. really didn't need the extra stress and felt rather awkward sat there for hours did get a free coffee at the end. early on I was asked if we wanted to have a change of room to be checked in and get to our room quicker I could have changed rooms but I really didn't want to and especially wanted this particular room as I really did need a home from home with certain things I had requested during booking what does put me off booking again? ABSOLUTELY NOT I WOULD BE BACK IN A FLASH EVEN IF THIS HAPPENED AGAIN 😁

Room was lovely and Hotel was nearby APH car parking for airport which was ideal. Bed was comfy, room was clean with iron, and hairdryer and toiletries in the bathroom. Spa facilities were an added bonus which we took advantage of but we missed out on breakfast due to an early morning flight.

Room was on the small side didn’t bother us as this was only a stay over due to an early Morning flight. No one on reception when we left at 4:00am to hand keys back so we had to leave these on the desk. Not really an issue but would have thought there was night shift staff.

have stayed numerous times and cant generally fault anything- friendly helpful and efficient staff , decent value , good parking

compared to previous stays , we felt a little hurried out of breakfast having arrived at 0945 , this was NOT due to the familiar friendly and hard working table staff it must be said also a little puzzled re deposit which always seems to take a very long time to be returned- perhaps the necessity for this could be reviewed for repeat customers who never incur any damages or unpaid extras ?