Location Breakfast Rooms Staff

SPA Kids in pool Whole spa area should be much bigger for amount of people visiting it. Would be great if spa would be kids free because it makes it feel as your local town leisure centre. In pool at the decorative waterfall silicone makes it look cheap. It’s more as a wedding venue than a spa. My first and last time there

Location is excellent right on the coast with great sea views. Public spaces were luxurious, Check in was easy, Staff were very friendly and helpful. Shout out to Concierge Greg for his advice on places to visit and woman at Percy French (sorry no name) who got us a sea view table and advised on the menu options. Lots of available parking and proximity to the town. Bathrobes and slippers. Excellent food and choice of drinks in the bar.

Room was slightly overlooked by an adjacent room unless the curtains were drawn !! Only mirror was on the wardrobe doors, could have done with one for doing hair/makeup. Drawer space was limited to the wardrobe as well. Bedside tables were ornamental with no drawer space. Arrived to no TV remote, quick call and sorted by reception.

Breakfast buffet was good. Rooms were spacious and comfortable with quality bedding. There is plenty of public space including a pleasant bar area. The spa was a big attraction. We had dinner on one night and were happy with the quality of the food. Staff were pleasant and helpful.

There was a lack of consistency in terms of clearing cereal bows etc from the breakfast table. On one morning the service was excellent. On the other, it was not even though it was not particularly busy at the time. It was not a huge issue but it seemed to me that staff training and supervision could be improved in order to provide more consistent service.

The leisure centre was lovely, with a big swimming pool and the jacuzzi and steam room were REALLY hot. The leisure centre has it's own cafe, which serves a range of sandwiches and salads - very pleasant and relaxing vibe to it. Our room was spacious and actually had a fridge. The location is great The hotel fronts onto the beach and if you turn left you can walk as far as the Murlough National Nature Reserve. Turn the other way and it is a short walk to Newcastle town centre.

Lighting in the room - in particular there was a REALLY dark area at the foot of the bed (where there was a chest of drawers and the tv).

The location, the staff, the view, the aesthetic and interior of the hotel was gorgeous. The breakfast is in a gorgeous room with a lovely view. Most breakfast items were great, there's a great selection. Some items were a little stale, the potato bread and soda bread for example. The room was lovely and beautifully designed with a nice bed and view. We received a free upgrade to a room with a sea view which was amazing. The spa is wonderful. A gorgeous view of the sea from the sauna and lovely jacuzzi and beds to lay on

The shower pressure wasn't great and it was hard to get the temperature right. On the morning of check out there was a leak from the ceiling down onto the cabinet with the TV. On check out we communicated this and staff were apologetic and said they'd sort it

The location is unbeatable. Beautiful views of the Mountains of Mourne , Newcastle and the sea. The spa is wonderful, especially the pool and the amazing hot tub where you can sit and relax looking straight out the sea and mountains. The decor was very nice, especially in the lovely breakfast room ( had the best porridge ever !) and our room and the bed was absolutely gorgeous. The staff were great and what our visit really special is that they remembered I had a special birthday and we were upgraded plus delicious cake and a thoughtful note were sent to the room. Already decided we have to go back .

The hairdryer was not great quality, I struggled to hold my finger on the “ on” button.

Enjoyed the spa facilities and breakfast. Very handy location for walking into town. The bed was massive and very comfortable, as were the pillows.

Although beautifully decorated, the rooms were a tad gloomy with the dark paint colours. Storage was limited, no drawers in our room., the bedside cabinets had false drawers and as did the cabinet with the TV on which looked like a chest of drawers but was actually a cupboard for the tea/coffee and mini fridge. This meant we had to keep the majority of our items in the suitcase which was a bit of a nuisance during a longer stay. You also don’t get any of the extras in terms of toiletries e.g. cotton buds/pads, shower caps, bar of soap.

- The highlight of our visit was Martine, who served us at breakfast. She provided great service with humour and loads of personality. - Breakfast was excellent. Lots of choice and tasty. - Stunning location; very pleasant having breakfast while looking out over sea and mountains - The spa was first class and its staff were helpful and friendly. - The room was great and the bed was very comfortable.

- Reception staff polite and efficient but not particularly welcoming. - WiFi only accessible subject to consenting to your data being stored and used for the hotel or service provider’s purposes. Did not therefore use it. - The fire in reception wasn’t lit on Sunday which was quite a cold day. - The shower in the room was lukewarm - There were no nuts, crisps, snacks/bites available in the bar in the evening. We queried this with bar staff who told us management didn’t allow this sort of thing to be provided. - There was water and a couple of biscuits in the room when we arrived but these were not replenished.

Breakfast great, lots of choice, would have been nice to have been offered more than just standard tea or coffee i.e. cappuccino/latte etc. Beautiful Room, night staff were really friendly and helpful as arrived super late. Staff on point, and the facilities were excellent. Would use again.

No toilet brush in room. Also we were in a disabled room (we don’t have any disabilities) and there was no soap near the sink which was odd. Info pack in room was damaged and considering the sleekness of the hotel just looked scruffy and was poorly put together. Also small TV. Only minor issues but all fixable.

Hotel is decorated beautifully and is so close to one of our favourite places to eat in Newcastle ‘Percy French’. Tea and coffee facilities are great in the room too!

There were no robes when we arrived in the room, so we couldn’t make our way down to the spay and the phone line signal down to reception was terrible. Once the receptionist finally was able to make me out, she said that robes would be sent up the room for us. I had a coffee in the meantime but after 35 mins there was still no sign of the robes. I battled with the phone again and followed-up with a different receptionist who apologies and after 10 mins the robes appeared. By the time we were able to then finally get ready (Didn’t want to answer the door in my bikini) and got down to the spa we lost nearly an hour of spa time before we had to get ready for dinner.