Staff in all areas are very welcoming and helpful, couldn't do enough for you. The hotel is very clean and very well presented. Free WiFi is quick enough and stable and the room was very clean and well stocked. We had a quick dinner and the portions were very good and tasty. The Breakfast was well stocked and a good selection. Parking on site

The only real point was in the restaurant. On both occasions, most tables were left full of plates and glasses, and not one picked up a plate when walking back to the kitchen from dropping our food to our table, just pushing in chairs if they were slightly out. Dinner was about 5% full (max) and breakfast 50%

my wife and I arrived for our breakfast at 9:45 we had to wait for a table to be cleaned, although not may guests having breakfast, then informed YOU are the last ones . All items on the cooked buffet were cold ,bacon was hard sitting in cold fat fried eggs were like rubber , scrambled eggs were nice but again cold ,ingredients appeared to be good standard , if we had to arrive earlier to have an enjoyable breakfast, we would have but , time said till 10am . One of the staff very helpful when she observed we were looking for something (honey) quickly went and got some . We really struggled to attend the party as have a lot of family commitments due to ill health ,but thought we would attend have a couple of drinks,a lovely breakfast before getting back to commitments. Overall really disappointed .

Overall the food was amazing 😊 the chef needs too be praised on the gorgeous food perfectly cooked the presentation off the food was also so good 😊 better than were I usually stay room clean and comfortable the only issue I had was no bath but can cope with that breakfast was beautiful staff lovley in both evening and morning manager we met at night was such a lovley guy other night staff were so nice overall excellent hotel the spa area and pool so nice for the peace 1 st time staying here and for a busy mummy having a rest this definitely will be the next place I stay 👍👍

Just a bath in room

Beautiful hotel with great facilities for our overnight stay. We were attending a wedding nearby, so were only really sleeping in the room. The late checkout time of 11am meant we were able to use the complimentary swimming pool, sauna and steam room, the next morning before we departed, which was great. Our room was only a short walk away from the pool and there was also a milk fridge and ice machine in the corridor outside our room, which was an added bonus! We stayed in a Classic King room and it was beautifully decorated, comfortable and spacious. The bathroom was large with a walk in shower, but water pressure was pretty low. This is a big hotel, but our room was very quiet and the pool was nice and quiet too. I would definitely stay here again and recommend others to do the same.

The only slight negative was the water pressure in the shower being a bit low. This wasn't a big deal though as the water was lovely and warm and the bathroom had underfloor heating, which was very welcoming!

Hotel was very nice on the first floor where we stayed in room number one there was ice machine and fridge with milk which we could use room was nice and clean nicely decorated.will definetly comeback to check how other rooms with a balcony on a separate wing will lool like. As a first impression (thats to the owners) proper reception counter will be much more presentative when first walk in.

The only downfall I could think of was that we had room very close to the wedding venue so we had some loud music playing till 12:30 but in the end of the day as a couple we didnt come here only to sleep so it didn't bother us too much, but for someone that comes for a rest I suggest asking for room far away from first floor.

Absolutely loved it ...the beautiful smell when you walk into the hotel and all around the hotel was my favourite thing it was so nice. The hotel is lovely , it's clean and I loved the spa area. Two beautiful warm beds near the pool. ..I fell asleep on one and heard myself snore he he ,it was relaxing ,well decorated and just really nice A good gym ...nice carpets and different areas around the hotel that were Interesting. Beautiful gardens ,we didn't venture out because it was too cold The bedroom was warm and cosy and had everything we needed although it was a little bit small The toilet /bathroom was very small also ...not a problem though because it was such a good deal .you have the option of upgrading but we were quite happy to I loved the crushed ice machine in the corridor and water machine ...also a fridge with proper milk not those horrible sachets ..a beautiful hotel for a party or special occasion The staff were very friendly and helpful .I would definitely return to this venue.. We didn't have breakfast or eat in but we went to a local curry house just down the road , which was quite nice .

Nothing

Pleasant pool, steam room and sauna. Also had gym which we didn’t use. Lovely spa with well priced treatments. Comfortable beds. Restaurant served good quality food and dinner was excellent. Fresh milk and ice available on landing. Staff were friendly and helpful.

Barrier to get into car park seemed unnecessary. Bedroom was dated with shabby furniture and lacked the touches expected for a four star hotel - only basic body wash, no shampoo, conditioner or shower cap. Breakfast was adequate, but not much choice - no cheese, no cold meats, only sliced bread. Disappointing if your preference is for a continental breakfast. Plenty of cereals and traditional English cooked breakfast available, however.

My first room had a very unpleasant bleach smell - I reported it to reception and the staff were apologetic and efficiently moved me to a different room. My new room was very nice and the bathroom /shower area was bright and clean. I used the pool and sauna. Both were quiet and I enjoyed the time spent chilling out there. Had a beautiful dinner in the evening. The restaurant has a lovely feel to it and I was seated in the observatory (I think that's what it was called). All the staff were very friendly and attentive. I ate the chicken with a mushroom and tarragon sauce - it honestly was perfection. The lovely staff member recommended the blackcurrant cheesecake and again, very good choice. I ended the day by sleeping on a very comfortable bed.

The first room should not have been offered in the first place - it was such a strong smell! I'd have liked instructions on how to use the coffee machine and speakers in the room (lovely touch but not so if you've never used them before).

we had a warm welcome on arrival, all staff went above and beyond expectations for our 3rd wedding anniversary. We fully appreciated the small complimentary anniversary wish ( happy anniversary written in chocolate sauce on a plate with 2 small slices of cake) The hospitality we received was brilliant, we have no complaints where the food is concerned. We fully enjoyed taking time to enjoy rest and relaxation in the leisure facilities. We enjoyed sitting in the gardens and enjoying the scenery with a cup of tea. Our room was very comfortable, clean and tidy. All staff were very approachable throughout our stay. We enjoyed our stay so much so we are planning more visits in the near future. I enjoyed a brow treatment, which was really relaxing. The Spa staff were very polite and helpful.

Didn't like leaving to go home.

I stayed one night and arrived shortly before my dinner booking after a very very long drive. The staff were very welcoming and efficient. I had dinner in the restaurant which was tasty and good value for money. Breakfast was also very good - buffet style with everything you could want. The room was clean, well appointed and perfectly adequate. There are no amenities (other than shampoo and conditioner in dispensers in the shower). There is no airconditioning so the room got a bit stuffy as it was a warm night. Had I not been so tired on arrival I'd have spotted a plug in fan in the wardrobe... The car park is monitored with security barriers and the location is very close to the M6 from either the north or south and makes an ideal overnight stop en route to or from Scotland to the South. The spa facilities looked good - I did use the pool and steam room early morning before I set off on the next leg of my journey and both were good. All in all a nice place to stay and more personal than the big branded hotels.

Nothing - I thought this was a really nice, comfortable, clean, welcoming hotel.