Great welcome from receptionist, lovely view from our room, ambience generally v good, comfy bed, everywhere nice and clean, nice bathtub, nicely furnished. Lovely restaurant vibe, tasty food, staff - again - v good. Nice welcome for Fergal our dog, although £30 is v expensive for the 'dog fee'. I did know in advance, but still steep.

V minor points & we enjoyed our stay BUT a nice bit of artwork over the fireplace in Reception would really make the place sparkle; ditto some art on the walls elsewhere would be nice, as it felt a little bare. Some hanging hooks in the bathroom for clothing would be v useful, as would face flannels and small selection of biscuits with the tea/coffee tray; we'd expect that for the £165 paid. The 'back of painting' art pieces were OK, but overdone; one would have been enough... Some variation would have been great. Couldn't seem to access terrestrial or online TV channels on the TV, which was a pity. Thanks for a nice stay though.

Beautiful decor, boutique hotel, friendly staff & amazing location

Nothing really … just that it has stairs, we had room on the top floor - hotel was fully booked so they Cldnt accommodate us.

location was fantastic. decor was lovely. bathroom was luxurious. bed extremely comfortable. the dining area was nice and the evening food was very good but overpriced. breakfast was delicious and worth every penny. staff were brilliant, provided us with an excellent travel cot that was already set up for us and allowed us a very early check in.

parking was a slight issue as we were travelling with a four month old baby and had a lot of stuff to ferry across from a car park around the corner. the room was very dark at night, some lighting wasn’t working and the ‘big’ lights were very dim. The evening food was lovely but I felt it was extremely expensive for what it was. Breakfast was worth the money but we got charged for water, juice, tea and coffee. I wouldn’t normally have an issue with this of course, it’s just we weren’t given a drinks menu so assumed it was included. The menu even stated that guests get complimentary tea and coffee! the waitress said ‘would you like some water, can I get you an orange juice?’. Maybe I’m naive but it just felt complimentary when they offered it.

The Grade II listed building has been tastefully preserved and decorated in a sympathetic manner, retaining a palpable sense of history. Our room at the top the house was lovely, with oak beams, a nautical feel and a superb view of the Royal Harbour. It was also spotless. We loved the en suite bathroom with its generous shower, which worked perfectly. The staff were great, warm and helpful without being obsequious, and our full English breakfast was excellent. The coffee was especially good, piping hot and freshly made - which is not always the case in hotels at this price point.

There is no lift, and climbing three steep flights of stairs isn't for everyone. At the very top, where the walls narrow, I had to duck and turn my shoulders to negotiate the gap (I'm 6ft 1in). That's the down side of a historic building, I guess. The room was too warm (in April), even with a window open, and the extractor fan in the bathroom didn't work.

We loved the incredible views and staff. The hotel is decorated really well and has exhibitions, master class, etc events through the year. Staff were super friendly. Dog friendly up to 15Kg - hooray! Pretty good food and terrific cocktails with local imagination.

This hotel really could do with some allocated parking. It is a real scrum mid summer to find a space near the hotel that doesn't cost £5.20 for 110 minutes! With this being such an old hotel, that Queen Victoria stayed in (fantastic), it has the issue of no lift. I had an elderly lady as part of my family and an elderly dog and we were late in requesting lower level rooms so had the second floor. I was told it was 2 flights of stairs, but in reality 2 flights is the equivalent to four flights of normal stairs. I think my mother said over 50 stairs. It was really tough carrying my dog up and down them and tricky for my mother. If you have an older member of family staying there with you go for first floor and nothing higher.

the location is great (but see below)

Parking is impossible! drove round for an hour: to be fair it was a saturday

Fabulous location, smart, well renovated with charming common spaces, lounges and bar area. Very comfortable bed and smart bathroom with great shower and lovely toiletries.

We tried to upgrade our room, as it was unbearably hot in the attic room, but despite the hotel being almost empty, we weren't able to. There was no wifi during our stay and when the reception staff have left, nobody in the bar knew the password. There is a 4th floor walk up to the tiny, attic rooms. We would have dined in the hotel, but they were only serving roast dinners on a very warm August evening. Shame, as the lounge bar and dining area looked great.

Beautifully designed rooms. Tastefully furnished and relaxing. Wonderful view. Wonderful location. Attentive, courteous, and friendly staff. Excellent communication from the point of booking to check-out. Dasha greeted us with a smile and made us feel extremely welcome throughout our stay. We look forward to returning.

In such hot weather, it would be great if rooms included a fridge. The bathroom needed two hooks on the back of the door to suit a couple. It would also be useful to have a small shelf in the shower for toiletries. Breakfast is tasty but a little pricey.

The hotel is in a nice location overlooking the sea. Warm and welcoming and an interesting history to the hotel. One of the lights was not working in our room and this was sorted within an hour. The dining facilities are lovely and we recommend the food, The dinner was lovely. Quirky modern art around the dining and lounge area meets historic décor. Very nice stay.

The hotel does not have it's own parking however there is a car park less than 2 mins walk which is less than £10 for 24 hours. There is nothing we didn't like.

The receptionist when I arrived on the evening of the 15/06 was wonderful. Very welcoming, helped me upstairs with my bags. The view from the room and breakfast was lovely too.

The receptionist on the morning of the 16/06. She was abrupt and didn’t ask me if I had enjoyed my stay when I checked out although she readily asked the gentleman in front of me which I thought was rude. I had noticed a day or so later that I had left my wireless charger (reasonably expensive) in the room so I called and was greeted by the same receptionist. She told me nothing had been handed in to which I responded that I had definitely left it in the room and asked her if she could please check. She said she would call me back later to confirm and over a week later, I’ve had no returned phone call. Such a shame because the location was perfect but I now would look for an alternative place to stay.