Location is excellent.it is a very old hotel and retains most of it character. As an out of towner, I went to school in Shrewsbury I had aspired to staying and having dinner here. Ella at early evening check is was absolutely excellent. Calm patient, helpful friendly, multi tasking and achieved an acceptable solution. Breakfast food and staff also excellent.

Dissapointed Dinner wasn't possible as chef had an unavoidable family emergency that's understandable. But staff refused to organise an additional charge room updrade, 24 hours before check-in and again three or four hours before check-in. So at check-in the only upgrade (from a really pokey twin room to a simple double), on offer for +£70 was 4 poster bed and roll top bath that I had refused earlier in the day. Ella eventually telephoned her manager a found a simple double as I'd requested 24hrs previously. Unnecessary stress for all. Private parking £10 failed to work despite registering at reception we were charged £15.50. Would have been better and less stress in the multi storey.

Friendly staff Comfortable beds Great location Very good breakfast

Cleaning lacked a little, hair on the bathroom floor & in bath plug hole so it wouldn't drain until I cleaned it - not nice! Bathroom not cleaned in the 4 nights we were there

Breakfast was quite small

not a fan of the breakfast, a bit too small

Great location

Bed was on rollers and kept coming away from the wall

The breakfast was excellent and the service was very fast. There was a good choice of breakfast items on the menu Plenty of hot water and the bathroom facilities were great

The hotel is old but it should review its cleaning rota to include more frequent dusting of doorframes, wooden panelling, skirting boards, picture frames etc. Rooms should include a toilet brush and there should be more than one toilet roll in the bathroom. Our room No 1 was quite cold in the evenings as the heating was not on nor was there any spare blankets. I have a bad knee and use a walking stick but the lift was out of order for the whole duration of our stay.

Location was excellent. The setting was beautiful.

One way system was confusing-needed more information on how to get to and from hotel by car. Cooked breakfast was poor. Couldn't cook poached eggs. How they can overcook the yolk and yet undercook the white is beyond me. Also grilled tomatoes werent grilled-they were barely heated.

Location excellent. Breakfast and the breakfast room very good. Lounge/bar area spacious and comfortable.

We stayed in the King James suite but were disappointed - it was just a largish room with bathroom, quite lacklustre. We had a 4-poster bed which was rather narrow. All in all, not worth the £195 per night charge. There was confusion at check-in; we had phoned the previous day and been advised our room had a walk-in shower, but on arrival discovered that this was not the case. We were offered King James suite instead (with a walk-in shower) BUT the length of time in getting this room prepared was unacceptable, bearing in mind the cost of the room! And, on our last day we returned to the hotel at 4.30pm after full day out to find that the room had not been serviced! (Not to mention the broken toilet seat lid ..)

Exceptional staff on reception, they couldn't have been more helpful, and it's 24hrs. Room was comfortable, though the mattress was a little soft for me( something I experience a lot in other hotels ). The double glazing was really helpful for blocking out the sound from the neighbouring pubs. The location is excellent - right in the heart of Shrewsbury with a great range of pubs and restaurants nearby. I strongly recommend the Giggling Squid for Thai food, and the pub next door does a decent Sunday Lunch. Breakfast at the hotel was superb: great selection, well presented and wonderful service. The hotel has bags of character and costs about the same as the nearby Premier Inn - The Prince Rupert is far superior. I like that you can open the windows for fresh air and they don't rely on air conditioning.

Not really a complaint - as it's the same for most hotels, but the mattress was very soft for my liking.

The property is amazing to be honest I have stayed here about 5 times now. Only quip I have is I came for a much needed rest, I have an ulcerated throat and have seriously lost my voice and have not been well lately. Just down the corridor from where I was staying a visitor very late on the Friday was screaming shouting and throwing things around in her room. It was very disconcerting, to hear. She sounded very abusive and I felt concerned for staff. That was the only quipp it kept me awake. It wasn't what I expected to hear at the Rupert hotel. Again it is such a shame as I have stayed here 5 times now. The staff are lovely, the rooms lovely it's clean nothing is any trouble st all for the staff. Goodness know who the guest or longer stay person was but she lowered the tone and feeling of such a friendly establishment

The staff were very pleasant and thoughtful. I mentioned I had a bad headache and I was given a jug of water and instructions to make my way through it all in my room to feel better. I felt beautifully looked after. The room was quiet and although I was in the basic one single bed room, I had a beautiful view from the window of the little square with the church to one side and a lovely green space. Usually rooms like that have a view of the bins! The location perfect and was a lovely walk from the train station. All shops and facilities are right on the door step and the hotel is tucked down a little side street.