The facilities were clean, spacious and more than suitable for our needs. The staff were friendly both on the hotel side and the bar side when we had meals and drinks there. Parking was available free to hotel guests. We needed disabled access for one guest which was provided no problems with one of our rooms. Tea and coffee making facilities were available in our rooms. It was a very family friendly place we would definitely stay again. Our room tv wasn't working when we arrived the reception staff was going to try sort it whilst we were out and if not offered to move us rooms if it couldn't be fixed. She managed to fix it and let us know straight away.

One suggestion would be to provide a jug in rooms to refill the kettle for people with poor dexterity. The toilets in the bar only one side were open so we needed to sit in the same spot every night we were there due to access for our disabled guest. One of our guests heavily relies on the Internet daily as that is his connections to the outside world and the WiFi wasn't working.

Just want to give a big shout out to all the lovely staff, to the two lovely cleaners we met you guyse are amazing and kept the room in top notch cleanliness thank you! The hotel reception staff were very friendly and informative too :) and to the bar staff, the lady that lives on site we had such a great laugh with you thank you (im sorry didnt catch your name), The beds were so bloody comfortable if we had of stayed Ionger i think wed easily of had a bed day 🤣 Just again many thanks to you all and we shall hope to see you again when we next have a child free weekend again ;) Gemma and Dave x

Thicker or darker curtains would be great Very noisy hallway but absolutely nothing can be done about that just a warning to new guests you do hear lots of footsteps and slamming doors

How everything was on the door step Beach Shops entertainment our early riser breakfast there was spot on every day staff was friendly we have stayed here before cause we like everything about it we like the Superior King Size rooms with the King Size Beds and the walk in shower yes all good 👍 😎 😀

Just one thing loved the room we was in just a green light stayed on all night above us so the room was light at night to go to sleep I'm thinking it's a night light just had to put cover over eyes to block the light to sleep ✨️

right at the heart of the resort. Easy access to skegness and chapel by walking across the top of the beach or by bus every 15 mins. Staff at hotel very friendly, food at hotel was very good value for money and the discount of 10% off food if staying at hotel was fabulous. The room service cleaning team were great. Room only cleaned if you asked but the team asked everyday if you needed anything for your rooms eg, tea, coffee etc

nothing to dislike about the accommodation however,the family room didn't open till 5pm

The room was so big, there was plenty of room for us all. The room was very clean, 2 sets of bunk beds, a double bed and a settee bed. Ideal for a family. Kettle, cups, tea, coffee and biscuits. Perfect way to start the day. Also had a hair dryer and fan to help keep the room cool. Fresh towels and bedding all included. Staff were lovely very friendly and helpful. Would definitely go back there again. Pub/restaurant downstairs, guests get 10% off food and there is ample parking which is also free to guests.

Nothing it was brill.

3rd time staying here and we love the location... The lady on reception is lovely very welcoming and helpful... We was over an hr early to check in but she sorted us straight out and we could start our bank holiday straight away... Shower was great bed comfortable....

Toilet wouldn't flush had to fill the room bin in the shower over 3 times to pour in toilet... WiFi didn't work kept saying poor validation avoid connection....

staff were friendly and very helpful. our room was lovely clean tidy beautifully presented .the mattress was very comfortable and good pillows.. shower was nice and hot, we had teas and coffee and they was a hairdryer in the room with plenty of towels too. we had a tv too . we had a few drinks that night in the bar where there was entertainment . we shall return another time. The receptionist extremely helpful and polite and gave us good information about our room and amenities.

It would have been great to have breakfast included in the price. Although a 10% off card was provided it was nit highlighted so therefore we did not realise we had this until departing are room, I know the responsibility here is partly our own fault though. I also believe it would have been beneficial to have been informed of entertainment on during our stay with times, and more information about meal times, etc. Moreover, key areas or places of interest for families who have never been to the area would have been helpful.

That the family room shut early. I also did not like that the lighting near the mirrors in the room was poor, and that the TV was switched off at the mains which was in a very high position meaning it was dangerous reaching to turn this on for the TV to work

Stayed in the Dunes. This was our 3rd stay. We highly recommend the Dunes for any adult travellers as it is away from the rest of the hotel and you don't get any noise from families and/or groups. The room was excellent as usual. The staff were friendly and helpful. The room and bathroom were very spacious and clean. I felt safe and secure staying here. Free parking is a big bonus. Comfortable bed.

The bathroom needs better ventilation as it smelled musty. Netflix not working on the TV (very minor issue)

Was a little hesitant at first with it being so close to a pub but I can honestly say we had such a lovely time, the room was lovely and clean the staff was so helpful and very friendly and I'll definitely be stopping again 😊 my daughters have niw said they'll no longer stop in a caravan and they only want to stay at this hotel

Yhere was nothing to not like everything was great