This was the 4th time that we have stayed here,so can not say anything bad about this Hotel. Brilliant location,staff friendly and always helpful,will stay again in The Star Hotel again in the future,highly recommend this hotel!

Excellent location a comfortable walk from the Mayflower Theatre which was the reason for my visit. Comfortable bed with good room facilities. User-friendly shower. Bought breakfast as an extra and it was an excellent buffet of which all the components were tasty and well-cooked.

The Star is an historic coaching inn so rooms tend to be small and the structure is not that easy to maintain. My window was quite badly rotten so it would not close completely and really needs some work. Older and disabled guests who cannot be allocated a ground floor room may have some difficulty with the stairs some of which are quite steep.

The breakfast was enjoy every bit of our stay

Had an issue the 1st night with the comfort of the bed..duly reported the following morning..the staff were more than helpful..offered to swap the mattress or if that wasn’t possible then they would swap my room..went out for the day and came back to a room swap/upgrade at no extra cost and our bags had been put into the new room..the staff are more than willing to go the extra mile for their guests..catering staff are exceptional and remember what guests had to drink each morning at breakfast and our toast orders as my partner is a pain with how she likes her toast and they got it spot on for her..nothing was too much or an inconvenience for the staff

The location and that parking was available. The addition of friendly staff and the bar (although, closed very early for a Saturday - when people are wanting a tipple after eating out and before bed).

The signs of which way to go when leaving your room, to get to the reception area wasn’t clear - I don’t think there were any. We often got confused of where to go and ended up elsewhere in the building. The room was extremely far from the reception desk, but that couldn’t be helped. We got to our room and the key didn’t work, so had to walk all the way back with luggage to get a new one.

Paid less than £60 and myself and my partner got a massive room for ourselves. We were on a low level and had the entire floor to ourselves which was lovely. There was a large bathroom and bath. The room was clean as well as towels. We also had breakfast included in the price. The breakfast was lovely and the staff was lovely. Coffee and tea where also great. Not our first stay here and definitely wont be our last.

The room we were in was definitely surrounded by a lot of pipes so there was a lot of nose from that throughout the night. We have stayed in the hotel before and have stayed in different rooms and only experienced this noise in this room. We didn't mind as we know this isn't the standard for the hotel and for having a floor to ourselves and such a nice room it really wasn't a deal breaker for us.

Nice comfortable room and bed and very clean.

Struggled with stairs but managed OK.

On my first arrival the lady on reception was fantastic, friendly, helpful and easy to chat with. They were also very helpful in stopping a potential guest staying over with my nephew (his violent ex partner) although sadly with the help of another guest staying there he was able to gain entry. Can't blame the hotel though as they did their best to carry out my request. Overall I thought the service was good, the room bright and clean and the bed quite comfortable

Hot water sometimes took quite some time to come through, though was piping hot when it did. Disapproval of some night staff when wanting to leave the hotel after the main doors were closed. They'd expect people to venture out from a city centre hotel surely.

Excellent location, staff were lovely. Especially the cleaning staff who were kind and thoughtful. Great value for money, we would stay again. The room was basic but had everything we needed. The shower was nice and hot and we had a kettle with tea and coffee. The breakfast was great.

We were at the back of the hotel and our room was a bit cold even though we adjusted the temperature of the radiator. When we stay again we will request a room at the front of the hotel as my partner has some health issues which are made worse by the cold. Apart from that everything was great.

A lovely family run hotel that gave excellent value for money. Was nice to stay in an individual hotel rather than a corporate establishment. The location was excellent, central for all amenities. The staff were helpful and very friendly. The room was cosy, nicely decorated with a very comfortable bed. The breakfast was tasty and plentiful and the bar is really nice. If you want a huge variety of choice for breakfast and a bar that is open 24/7 this hotel is not for you. If you want a hotel where you are treated as an individual, that is comfortable, tastefully decorated and great value for money then The Star is the place to stay.

Would have been nice to have a bedside lamp. Would have been nice if the bar had been open a little later but as there is a Wetherspoons right next door this wasn't a problem. However, neither of these things spoil the stay.