The reception staff were wonderful.

For a wheelchair user, the public arra doors were heavy ( I have neuropathy in my arms ) they opened towards you and had no automatic press button. The door to the restaurant accessible toilet was a good example it was extremely heavy and opened towards me. I really struggled. Also the main door into the toilet area I got caught in it on the way out it kept closing on me and I became wedged. The door to our ground floor bedrooms corridor was the same. I was not able to to move independently around the building without my husband to.open doors.

Clean and modern.

Standard room bed was much smaller than we had anticipated. Ordering dinner at the restaurant and out of much. No pizza, yet 2 were ordered by the guests directly in front of us. Tried ordering the noodles with chicken, but no chicken. Had the chicken burger, which was very hot from being microwaved, but bun was super cold, as were the fries. Husband pushed button to make pancakes and left briefly to bring me a croissant at breakfast, within sight. Staff took those and ate them, then refused to let him have make more, as they were closing up breakfast.

The location was excellent for access to the various places of work around the area. The staff were all very pleasant and helpful. Everything was modern and the food in the evening was pleasant.

It was very little I didn’t like. I was there for three nights and The Hotel forgot to clean my room on the second night. I have stayed at Holiday Inn expresses in different locations and compared to the Holiday Inn express at Taunton the breakfast selection was not as good. However, the food that was there was very nice. This may sound like nitpicking but if you ask the question, you will get an answer

The room was large and really clean, there was a 24 hour restaurant service and onsite parking was free. The hotel is also really accessible from the M27. I was sailing from Southampton on the day of my departure and from the hotel there were three routes to the docks - all of which where 20 minutes, so very accessible. My stay at the Holiday Inn Express was on a par with my stay at a Premier Inn (for previous holidays)- however Premier Inn's in Southampton don't offer either free breakfasts in their price or free onsite parking. If sailing from Southampton I definitely recommend this hotel.

Nothing really. My stay really did exceed my expectations. It was clean, the beds were comfy and the restaurant served food after 9pm. I really enjoyed my veggie curry and my Mum's pizza was very good. A very drinkable house red too and the eating area was nice. Breakfast was good too. And the staff were all very friendly and helpful.

Spacious clean room with everything that you need really. Good breakfast options and coffee machines, although go early if you want cooked as the hot cabinet dries everything out.. Plenty of parking and the staff were all very polite and helpful.

it is starting to look a little tired in decor now, but not the end of the world. Shower curtain.!? in the year 2024, not the best and very noisy aircon that wasn't even turned on.!! My only other comment is.. Staff picking at bits of food from the breakfast buffet and drinking hot drinks while stood in the buffet area is not very professional in my opinion and would definitely be frowned upon by HSE, as customers we rely on you offering top notch food hygiene.

My daughter and I arrived around 2.30am after a 2 1/2 drive from London’s o2 arena following from a concert my daughter attended. We were both exhausted but was welcomed by the receptionist with a lovely warm smile. She was just what we had needed after a long day. The hotel entrance was spotlessly clean, was nice to get in from the pouring rain. I had messaged the hotel to say we were on our way when we left London and the lady confirmed she had seen the message. I felt out of courtesy I needed to let the hotel know we were definitely on our way. When I booked, I asked for a room close to the lift as I can’t walk far, our room was on the ground floor and close to the main entrance, which was much appreciated. Our room was perfect, the bed was really comfy, the bathroom was clean. All was great.

Nothing, however the USB ports beside the bed didn’t work, not a major issue at all as we had plugs but thought I’d mention so they can get repaired.

It's a place we often stay at because it's everything you need. It's clean, the staff are attentive and polite, it can be busy at times but it doesn't detract from the peaceful place it is. It has everything you need! Breakfast is great and sometimes we would take a few bits with us to have later. The only downside is that once we had someone banging on the door at 1am but imagine it may have been someone at the wrong door.

The location of this hotel was perfect for our Christmas party at the Utilita Bowl. It is very convenient in general. The staff were friendly and the food service in the bar was super quick! The food was also tasty. The room was comfortable enough, with a well designed bathroom and good black out curtains. The pancake machine at breakfast was fun!

Our room was a long walk from reception. I have mobility issues (the hotel wasn’t told this, though) and was wearing heels for a party so this was not ideal! There was a light that was breaking in our room so it flickered (I did report it). There was no mirror by the desk to sit and do make up and the light was appalling for getting ready or for taking outfit photos. I mean, that’s quite a specific negative point, though.

Clean image on arrival and 2 elevators so easy to get to and from our room on 1st floor. Opted for a King room and very comfortable and clean with all the normal additions I.e. tea making, towels, shampoo and body wash. Lovely hot powerful shower. Very nice breakfast with plenty of choice.

Our only complaint was the bar. The prices were extortionate and charged £7.50 for a pint of shandy and £12 for a large glass of wine. I know it's a hotel but those prices were ridiculous and put us off of using that hotel again as we like to have a few drinks in the bar after a busy day out. 5 drinks and it was £45!

Comfortable good size room and bed, well priced. Convenient for a stopover from the Portsmouth ferry, just off the motorway. Very professional polite staff and efficient reception which gave the hotel a more luxury feel. Lovely breakfast included in the price with heaps of choice. Kettle and drinks provided in the room, which was very welcome. It was nice to have a sofa too as somewhere to put my stuff. Plenty of free parking.

The colours of the room were very bright and a bit 'in your face' - I'd have preferred either all one colour in different shades, or more muted colours - maybe lose the bright red.