Bar & sports area, we enjoyed watching the darts, which is why we choose your hotel on Fri before visiting family on Sat.

The breakfast arrangements, it was all self service with lots of queuing and waiting around. No personal service, once given my room number was told to find my own table & help myself. Very little fruit to choose from to go with yoghurt. I decided to have small cooked breakfast, then I found the cereals (hidden behind a wall in corner of room), but didn’t eat cos full by then. I ended up having fruit juice because the Coffee and the Toast machine had a very long que so didn’t bother! I expected to b served fresh coffee / tea and possible toast then help myself to breakfast.

The Spa (pool & steam room); the bed, THE STAFF - ALL REALLY FRIENDLY & EFFECIENT - especially ELLA on Checking in; AND MATT afterwards, & ON Checking out! AND BEFORE ALL THAT, MR SHAUN THYSSE, Manager, on allocating us one of our two FAVOURITE Rooms! Also, the lady on Reception in the Spa (on Saturday 29th March, and Monday, 31st March) - who is having her third baby in September: EXCEPTIONALLY FRIENDLY and a DELIGHT to deal with! Thank you, ALL, again - from Mrs Bradshaw & myself!

The bidet in our said favourite needs to be made operational - attached to its hot and cold water supply - PLEASE!

Very clean and modern facility, pool areas was nice although extremely busy when we attended so was hard to enjoy.

Breakfast was the most awful experience of the whole stay I’ve been here a couple of times now and the breakfast is very disappointing, the quality is ok but there only ever seems to be one chef on who cannot keep up with demand, when I arrived for breakfast it was quite yet at three items had ran out, when one was topped up another was ran out, I ended up grabbing a few bits that they had and gave up after three attempts to get my self a full breakfast, this to be honest let the whole stay down and would look to go else were next time solely for this reason as this is the second time I’ve experienced this at breakfast

Clean, Modern, very large bedroom, liked that it was a double bed and 2 singles, no sofa bed which is nice. Great location with lots around, staff were great in the bar / restaurant area, very good food

Just needed some TLC in the room and doors. Didn’t like the self check in when a staff member is trying to make small talk. Either do it and be helpful or don’t distract when trying to understand what you’re doing

Bacon was overcooked and very greasy, other than that breakfast was brilliant, the swimming pool was nice but the jacuzzi. Could do with a little touch up on the tiles outside tiles missing and grubby! Had to change our band for the lockers 4 times as didn’t work, staff very helpfull and polite, would stay again, bathroom in the room had mould around the shampoo holder and around the bath silicone! Few cobwebs in the bedroom , but overhaul was pleased with the hotel,

Mould in bathroom around shampoo holder and along the silicone on bath!

Sack the rude rotund guy on reception with brown hair and glasses, never known anyone in a hotel so rude arguing and snapping at me saying i had no booking even after i showed him the email confirmation. Wanted to smack him one.

Also trying to order food at busy bar and being told needed to download the pointless app, and person at bar saying cant do it without. Will not be back.

Check in was very easy. staff were on hand to help with queries and issues. I have stayed at the hotel many times and knew what to expect; it didn;t disappoint. The staff everywhere was welcoming and always had a smile and greeting. Buffet breakfast was excellent. Plenty of tables. I saw one member of staff assinting a guest on crutches pick the items and deliver it to the table. Excellent. An excellent venue for get togethers and conventions. They can cope.

The only downside was hat the lighting in the room was restricted to individual kights. Even with the blinds raised the room is dark. I would like more salads and non-fatty foods in the bar menu,

Most comfortable bed I think I have slept in for a long time! Good food in the restaurant , efficient service , and decent breakfast. We only booked 2 hours before arrival and were very impressed with the size of the room for the price :)

Nothing to dislike , but if I were to mention anything negative , would only be minor things noticed in the room of showing signs of wear and tear ; cracked sink Room 267 , a few stains on carpet and curtains but it must be hard to keep on top of these things when busy .

Went to visit my sister in Swindon overnight so sister told me to book Village inn for the night as I was going to Poole the next day

I didn't like the receptionist the greeted me as soon I walked in the hotel I thought she was abrupt as it was the first time I had been to the hotel she also ask were I parked which is were the staff parked but I found a space as I have arthritis in the knees and have trouble walking she says that my car could get scratch so said that I should parked in the main car park

Love village hotels as you know what you get when you arrive.

Leisure facilities poor on this trip. No towels on arrival at the gym then went to use the jacuzzi in the pool area and it was closed as it was dirty but was told it would be open the following morning. Went for a swim and the pool was grubby. Went back the following morning and jacuzzi still closed. This was a bit of a disappointment as I’d paid extra for the gym facilities.