Breakfast not quite as good as previous stays, no ham as an option and cheese a bit sweaty even at 7.40 am Rest of the breakfast great with a good choice and range Love the fact we can use the pool at this holiday Inn so this is always a plus for us as a family

Bathroom could have done with a bit of maintenance; just a minor thing as ground floor. We have stayed in the upper floor rooms which look like they have been more recently refurbished. Unfortunately we got woken by the fire alarm as did my son so it was difficult to get him back to sleep again

This hotel provided a truly wonderful experience! From the moment I arrived, I was impressed by the festive Christmas decorations and the grand entrance. My room, and the hotel in general, was impeccably clean, which always makes for a more comfortable stay. The staff were consistently helpful and friendly, going above and beyond to assist with any needs. But the highlight for me was definitely the exceptional swimming pool and its accompanying facilities. It was the perfect place to relax and unwind. I would highly recommend this hotel to anyone looking for a clean, comfortable, and enjoyable stay with excellent amenities and top-notch service.

While my stay was largely positive, there was one minor issue worth noting. experienced some noise disturbance from dogs in a neighboring room, which required me to request a room change. While the staff handled the situation efficiently, it was a slight inconvenience that impacted my initial experience.

Lovely stay from start to finish on the whole... great swim and breakfast, comfortable room with some nice complimentary bits. Ate evening meal at nearby Harvester and highly recommend.

Staff weren't forthcoming with information.Had to ask how to access the pool for example, Also no warm welcome at breakfast, or brief show around of buffet, just told sit anywhere and left to it. One receptionist more abrupt / unwelcoming than others. Most staff struggled to smile or offer any polite passing acknowledgement. These things cost nothing and would have made the stay 'excellent'!

We particularly liked that even though we had a late check in, there were plenty of staff available, and not just a screen to use to book in, like Premier Inn. The room wad very large, comfortable and well furnished. Overall, we were very impressed. Thank you

Were in a disabled facility room, which had a large emergency light on the ceiling, whilst this wasn't on, there was a small green light on it that was so bright it lit up the room once all the other lights were off and caused us to have a very disturbed and broken nights sleep, which was a great shame as everything else was great

This hotel is a prime example of what hospitality should be. The staff are extremely friendly, welcoming and helpful. We travelled as a family with our disabled child and our service dog (in training) The staff, from reception to housekeeping always have a greeting and a smile. Breakfast is lovely, varied and fresh. The hotel is spotless and very well kept. Our room was comfortable with a lovely, roomy bed and a pull out sofa that was more than adequate. Everything from the tea and coffee supplied to the delicious biscuits were arranged with care. Room service food was well prepared and good portions. The play area for children is lovely, as is the detail of available dog treats as we pass reception. The pool that's adjacent to the hotel is a good size, comfortable temperature, clean and the staff friendly. Even though there was a wedding on at the weekend it was still quiet and peaceful. We were so pleasantly surprised. Thank you for the wonderful stay.

The hotel was very easy to find after the exit from the motorway and there was plenty of parking on site. We were early for check in and the reception staff were very welcoming and made us comfortable until we were able to go to our room. As it was a saturday, I wanted to watch Strictly so a member of the restaurant staff brought our evening meal to our room for us. The bar serves an extremely good guinness as well 😊

There were a few marks on one wall near the bed, like someone had splashed a drink up it but otherwise the room was totally spotless and extremely comfortable.

All of the facilities Inc. Leisure swim centre, and the conference l was attending. The location being so near the M5 for practical travel but not so good for the Town Centre unless you had a car. The accommodation was clean, spacious, with good meals and the room service availability.

Not so much the location from shopping in town aspect. Quite far away. Not sure that l like the pet friendly aspect in such a clean hotel.

We chose this as a location to break our journey from Cornwall to Surrey and it served it's purpose. Place was comfortable and check in easy. Ample parking. It is situated on a huge roundabout and if you miss the turning the first time round as we did it is fun making the circuit, but still much better than being bogged down in Taunton. BP garage was welcome. In the morning we were able to head off to Dorchester and onwards, so we felt it served its purpose well. Holiday Inn is a well known and dependable brand, so lived up to expectations.

Nothing comes to mind.

Bed was huge. Plenty of parking. Staff friendly & efficient. Breakfast was very good. Check-in & out times were great. Choice of pillows. Everything very clean. Great facilities including pool, sauna & hot tub. Given the very reasonable cost, this was excellent value.

Nothing at the price - but would have liked an earl grey tea bag in the room and the toilet paper could have been better. Very small things and not relevant at the price. Would definitely stay again.

The reception staff on arrival on the 8th March 24 were absolutely fantastic friendly and very attentive.Always willing to help and made our stay very comfortable!!!

The service in the bar area was amazing staff polite and treated us very well! I will say that the lads maybe need to smarten up a little bit in there appearance i myself work in a hotel and staff appearance is a priority whilst dealing with customers but not a complaint just an advise!!!