The fact that this is only a 3 star hotel shocked both myself and my partner. The staff were all very helpful (albeit some seemed to have left their smiles at home), one of the women who worked downstairs at breakfast (I believe her name is Michelle) is a great asset to the hotel. She is very polite, smiley, greets all the guests when she sees them coming down for breakfast and I noticed she helped the older guests when it came to getting their plates and trays to their tables. It's the little things that stand out and she was great with everything! The rooms were clean, well looked after and spacious. The AC and heating worked very well and was simple and easy to understand. If you are a food lover like me, you'll love the breakfast selection. They offer a cooked breakfast as well as continental items, fruits, yogurts and waffles! They also have a machine with orange and apple juice as well as coffees and a wide selection of teas. It was all really good and tasty and kept topped up frequently! They also have a snack menu which is 24/7 and reasonably priced. We paid slightly extra for a room with a view of the harbour and it did not disappoint at all. Beautiful views! The location of the hotel Is perfect as they have a lift that will take you straight down to the other side of the hotel which comes out on the main road by the harbour. There are two carparks within walking distance. We parked at The Harbour Carpark which is the closets and is below the premier inn carpark (easy to miss if you're unaware), there is a lift in the carpark which takes you down to the road and the Hampton is situated on the other side of the road.

Other than 1 or 2 of the members of staff behind the front desk seeming pretty miserable and not smiling at all when we approached the desk to check in and during the stay when we were at the desk talking to them, there isn't much else bad I can say about this hotel.

Food was good even for vegetarians like us. We enjoyed the breakfast and dinner at the Hiltons. Keep it up....

I asked for a glass of warm milk, which was for my little one but was politely refused stating health and safety and company policies. I do understand but we as parents would have definately cooled the milk to the required temp as we normally do at home too. I think this was a bit too much. We were truthful and told them it was for our kid. I think next time I will ask for a glass of warm milk for me via room service....

We liked this hotel, it’s modern and well located. We especially liked the lift down to the harbour. Security is good and it has a pleasant bar, dining area. Rooms are spacious and the bathrooms well appointed with excellent showers. Benefited from air conditioner during the night.

Housekeeping was an issue for us, it was rather slapdash. On several occasions we were left only one set of towels which seemed strange especially after the first time, staff seemed puzzled that there were two people in the room. Bed often unmade, carpet not vacuumed and cups and glasses left unwashed. Very sparing with supplies for hospitality tray. Too little storage space. Breakfast items not warm enough. With a little more attention to detail we would have “loved” this hotel.

Modern, clean, comfortable and good free breakfast. Friendly staff. Location excellent for sea front and town.

We parked at harbour car park which is located just behind another hotel. Better directions to the car park could be given on the website. It was as simple as, car park located behind premier inn.

The room was perfect as I chose and paid extra for this room, I booked the queen room with harbour view,all facilities were very good in the room the location of the hotel was perfect.

The staff are not overly friendly or accommodating compared to all the hotels I stay at, there is usually a warm welcome and smiles and laughs, I didn't feel that at all here . Just polite and doing their job if u know wat I mean. The breakfast is ok , the fruit selection could be a bit better and the eggs need a new recipe. It was very grainy. Fried eggs would be a great option. Wish you could get a choice of pillows also. Didn't like the pillows. 2 soft.

Very good breakfast. Love the fact that it was a buffet as I am not a fan of everything on a full English so it was nice to pick things that I liked. Was plenty of choice for drinks, and also breakfast items. I am really fussy with sasauge but i must admit it was nice! Bacon was also lovely. Good quality butter too! Brilliant view. Nice lobby area. Lovely shower. Overall very clean. Pet friendly. Our room was lovely and was secluded from other rooms (room 424). Air conditioning in our room.

Even thoigh we have air conditioning in our room, the hotel itself was very hot. Only 1 chair provided in our family room. Sofa bed wasn't the most comfortable but then again no sofa beds are overly comfy. Would make a huge difference if the hotel had parking. Would be nice to have fried egg instead of scrambled.

Lovely clean comfortable hotel in a fantastic location. Buffet breakfast was so tasty with a nice selection of cooked and continental food. Lots of seating area available throughout the dining, bar and reception area. 24 hour food available We went 3 weeks before Christmas and the hotel was decorated beautifully with lots of trees and lights. There is a nice little play area at the reception for toddlers. The hotel had a lovely feel to it and the lifts worked great. Beds were comfortable. Room had a fridge and tea/coffee making facilities. Slightly more expensive than other hotels in torquay but definitely worth it.

Hotel reception staff were miserable. Women who checked us in didn't smile once and uttered about 2 words. Evening bar staff also not very friendly. One of the cleaning ladies was nice and helpful and breakfast staff were chatty. This would have been a 10 out of 10 experience if not for a few members of staff letting the side down.

Everything minutes from the harbour great location . Parking two minutes away cost £10.50 for 24 hours. Beautiful contemporary hotel. Air con a huge bonus as cant open windows . Breakfast plentiful would return in a heartbeat People moaning about staff need to get a grip. They were friendly enough, sadly one girl ( non english) gave me wrong info about aircon which meant at 4 am we were melting as theres a button we werent aware of . Great value .plus a fridge which was a bonus.

No instruction for aircon . £50 charge for a dog 😳 even for one night ! Homeless druggies sitting by back entrance offputting as they were there day and night so we avoided coming in hotel that way. Need moving on .

Very good modern hotel conveniently located just above harbour with pub car park close by. Room was large and very comfortable. Staff were very friendly and helpful.

As with most modern hotels cannot open window for fresh air, thermostat didn't seem to change anything significant in room temperature but that could be as much to my not understanding how it worked. If we'd been staying more than one night I would have asked staff for instructions. The biggest issue for me was the light that came from the thermostat control - was a bit disturbing during the night. Needed to be able to dim or switch it off. Again might have been resolved with instructions from the staff.

Excellent breakfast, and evening meal - good choice on the menu. Room very up-to-date, comfortable bed, bedroom and en-suite bathroom all perfectly clean. Handy for the harbour area and the shops, just a pity that the roads around the harbour were all being dug up during our stay, meaning we had to make long detours around the back streets of Torquay to get anywhere. Staff particularly helpful and friendly. Would definitely stay here again.

The only difficulty we experienced was that the road directly in front of the hotel had double yellow lines all the way along, meaning that unloading and loading luggage at the beginning and end of our stay had to be done in a hurry. There is parking in a council car park very close by, but it's up a steep hill.