The very first positive impression was the receptionist at the front desk, because she was smiling and pleasing. The rooms are spacious, with high ceilings, which creates a feeling of comfort. And the most important thing for me was the cleanliness of the room, which was felt immediately after opening the door to the room. The smell of clean bed linen and towels was very pleasant. And also the comfortable beds, which were a lifesaver after our long journey.

I was a little disappointed with the toast at the morning traditional English breakfast because there was only one piece of bread and it was too small. Also, the coffee could have been a little better. But the service was great and they even brought us soya milk at our request

We booked our stay last minute after getting washed out of our tent in a storm! Nelson let us check in as soon as we had booked which was a huge blessing. The staff are all really really friendly and welcoming. We had a great few days stay and enjoyed the fab singer on the Sunday night in the bar

Only suggestion would be putting a bell in the reception area for when guests arrive to retrieve their room keys. Also the loo roll holder on the back of the bathroom door made the room hard to access.

The staff were just lovely and up for a chat and made me feel very comfortable. They provided such excellent hospitality. The room itself was also excellent and was the perfect comfy place to crash after night of raving.

Trying to fill up the kettle and water bottles with a cup on account of such a short sink, but that's infrastructure and you can't do anything about that.

All what you need for a break in Torquay. Spacious room just some minutes walk away from downtown. However, keep in mind that it's uphill when coming back. Very good breakfast. Outdoor pool and on-site private parking. Very helpful staff. Just 5min on foot from sailing club.

Staff greeted us with a smile and good humour. Very clean room. Excellent areas to relax. Nice sized bar area cheerful staff. Entertainment provided in the evening.

Not anything that we didn't like but some areas looked slight worn such as carpets in heavily used area's but still clean.

Good size room Staff very friendly and helpful The location was great Evening entertainment was good Price to add dinner breakfast was good Prices in bar was good

This isn't a dislike, but what we thought would make it better- extra plug socket for the room

It was what I expected for the price. Basic clean room.

When I book an hotel I like three things. Free parking, good wi-fi and a swimming pool. The wi-fi did not work in my room. When I went to leave in the morning my car was blocked in by coaches and there was no driver available to move one a fraction so I could get my car out.

Large & comfortable family room with newly renovated bathroom. Well maintained outdoor pool including sun beds. Hotel is well located to explore Torquay and the surrounding. Nice building.

The staff was nice, kids loved the swimming pool, the water there was warm. The gaming room is ok, but it can be better renewed, then it will be better for families,we enjoyed it.

The hotel was spacious, with very large bedrooms, which was excellent for a family travelling together. The outside pool was also a huge bonus.