The breakfast was super. We’ve stayed there before and having the breakfast included in the price is a bonus which makes the hotel value for money compared to similar places. Also, we had an evening meal and a lunch sitting on their terrace and actually it was much nicer than other places in town: good food, relaxed and less bustly and with a great view of the sea and the sunset.

We were a bit frustrated by the TV. We wanted to watch a film in the evening and couldn’t log in to our Netflix or Prime accounts because it required you to set up a Samsung account, which we didn’t want to do…so could only watch live TV. The night porter said he’d report it but was also baffled by it and couldn’t remedy the situation. Obviously needs sorting.

The hotel is lovely bar food and breakfast great quality .. staff were friendly great location and value for money

We were woken by a leak coming through our ceiling and landing on my husband , the fire alarm was going off . It would have been nice to hear an apology and someone actually caring to ask how we were .. tbh we were ok just shocked and woken earlier than we expected … the cleaning staff were lovely and gave an extra towel so my husband could lie down on the wet bed after an early breakfast . However on checking out no acknowledgement from the duty manager about what had happened ! Didn’t feel very valued or cared about .. too busy getting ready for the next batch of customers arriving .

The location is perfect, our room was very comfortable, clean and serviced as needed. The staff were welcoming, helpful and pleasant. The breakfast was of a high quality, fresh fruit, yogurt and muesli were welcome, with the usual cooked breakfast and croissants. We ate in the bar in the evenings and felt the food was of a high standard.

As we booked at the last minute we were unable to get a room on the first floor, which we would have preferred. However we loved our room, with a partial sea view and managed the stairs. Next time we will aim for the first floor.

Staff were all very pleasant. Free buffet breakfast had a good selection. Free parking was a bonus. Bed comfortable. Shower was excellent, but folding glass screen was awkward. Very quiet in room 23, could see my car in the car park.

Hand soap in bathroom disappeared for some reason on the second night. A visit to the bar at around 7 pm was a mess. Staff were concentrating on the dinner service which meant the bar was unstaffed - it took me longer to get a drink than to drink it. Long walk and lots of stairs to our room 23. If you want a meal on Friday or Saturday night in Whitstable, best to book in advance. We ended up eating in a pub on Saturday night.

Excellent location. Room was modern, well decorated, and clean, although ours was maybe a bit small. Breakfast was very good. The staff were friendly and helpful.

The layout is a bit complicated, so a few signs here and there saying "Rooms x to y this was" "Reception this way" would really help. According to the message sent by the hotel, permits to enter the car park are only issued from 13:00 on the check-in day. We travelled from some distance away and arrived early, so I paid for public parking nearby and went to the reception desk at around 12:30 to find out how to get a permit at 13:00. I was told that a number of guests had already been given permits to enter, and that there were only a couple of spaces left and was given a permit. So it seems that if you follow the instructions sent by the hotel and wait until 13:00 you will lose out.

Breakfast was a good choice of full English, plus there were a variety of cereals to choose from, some fruit and delicious pastries, toast and croissants, I liked the real butter pats, and the waitresses offering frequent top ups including tea pots, the chef was miserable though

There wasn’t anything I didn’t like, apart from the chef dishing up the breakfast was grumpy lol, but the waitresses were lovely and friendly, The hotels parking was disappointing for a large hotel there should be more available parking instead of walking a long way to a side road

We liked the decor, view from the balcony and location.

a few things, the room and the shower room were small. The shower cubicle has nowhere to put toiletries, just needs a corner shelf. Breakfast was disappointing particularly if you don't want a full English. I would have liked some healthy options, fresh fruit salad, choice of yoghurt, fresh berries, nuts and seeds for my yoghurt. There weren't any pastries at 9am although not my preference. A selection of nice breads would have been better rather than just white or brown. At £190 a night, I expected more.

We recently had the pleasure of staying at a charming house adjacent to the main hotel, and it was an experience I won’t soon forget. The location was absolutely stunning, with breathtaking views of the sea and a historic castle in the distance. Waking up to the sound of waves and the sight of the castle silhouetted against the horizon felt like something out of a dream. The house itself was a delightful throwback to the 1960s, with retro decor that was both nostalgic and stylish. From the vibrant colors to the vintage furniture, every detail added to the unique charm of the place. It felt like stepping back in time, yet with all the modern comforts we needed for a relaxing stay. The weather during my visit was perfect—sunny with a gentle sea breeze. It made exploring the area and enjoying the outdoor spaces even more enjoyable. Whether I was sipping coffee on the terrace or taking a leisurely stroll along the coast, the pleasant climate added to the overall magic of the experience. Overall, my stay at this seaside retreat was nothing short of wonderful. The combination of the stunning views, the quirky 60s decor, and the lovely weather made it a truly memorable getaway. We would highly recommend this place to anyone looking for a unique and relaxing escape by the sea.

Nothing

The rooms were clean and well looked after while we were there … The facilities in the room were excellent … The breakfasts were excellent … The dinner menu was a little too limited but expertly cheffed - really impressed … The service from all staff including the youngsters in the restaurant was of a very high standard … Couldn’t fault it

The claim of limited parking is an exaggeration, there is virtually no chance of parking and we were directed to a residential road some 150 yards away which was irritating … It would be a truer description to say there is little chance of parking at the hotel …

A perfect location for exploring the town, harbour, and walk to Tankerton. A lovely seaview first floor room.

The sharp wooden corners of the King size bed - ouch! My husband found the bed too soft. Everything else was perfect.