The room was really lovely, clean, overlooked the sea and nice and warm which is what you want in the colder months. Lovely balcony to have a cup of tea and look out to sea. Easy location for walks along the beach and we even had fish and chips on the beach. The breakfast is always a highlight of our stay (we've stayed 3 times), as it is plentiful and so nice. I also loved how the lady on reception knew that she had seen us before, even though we only visit once per year in October. It felt personal and we felt welcome.

As we were near the stairs leading to the bar/breakfast area, the staff coming on shift were chatting loudly at the bottom of the stairs at 6:30am, which was a bit of loud awakening.

The staff are a credit to the hotel and when entering, the bar, restaurant and downstairs areas are lovely and clean and modern. The air conditioning in the room was welcomed as they weather was rather warm and the room very hot when we arrived. Breakfast is lovely with good choice and, unlike many hotels, it is not a buffet but served to you which is a nice touch

The communal areas leading to the rooms is very tired - the carpet has seen better days and the paintwork is chipped all over. In the room, whilst fine for us, the view is of the rear of buildings, so not great - advertised a a 'town view' - there was no town to see! the skirting paintwork was also chipped as was some of the furniture. This is not a game changer but at £451 for two night B&B, I felt the decor should have been to a higher standard.

The hotel was lovely with a stunning sea view from the balcony. The breakfast and evening meals were delicious and the staff were brilliant. We were made to feel very welcome.The bed was extremely comfortable, and it is definitely a dog friendly hotel.

We had our two small dogs with us, and the room we were allocated was badly in need of an upgrade. Room number 3. The skirting boards and furniture were chipped and scuffed. The bathroom grout was black in places. The room was very dusty and didn't smell clean. Perhaps this is due to it being a dog friendly room.

The hotel were really friendly with our daughter and our puppy. Our room was clean and very comfortable and every member of staff we encountered was friendly and helpful. We had a city view room on the second floor and it was really comfortable and spacious and had everything we needed. The views from the front of the hotel are beautiful. Breakfast was absolutely delicious and the staff were super accommodating for our family, and gave us an extra sausage for our puppy

The only negative for us is that the bar downstairs was full the whole duration of our stay, so we weren't able to sit there. We would have liked to spend more time downstairs instead of in our room and enjoy the atmosphere, but it's clearly a very popular place to be!

The view from our sea view room was exactly as described, right at the front of the hotel overlooking the sea. The bed was comfortable and well made when we arrived and the room was neatly decorated with great tea and coffee facilities on hand. Breakfast was great and more than ample with fresh fruit on hand as well as the cooked options. Service was quick but not so that you doubted the preparation of the food. Check in and check out was super simple and the staff on the desk were friendly and easy to talk to.

The shower over the bath was a little dated and while the water pressure was strong, it was possibly too strong. Also at just over six foot tall I had to stoop to fit under the fixed height of the shower head.

The location is fantastic the room was amazing.... Definitely a bonus having the balcony at the front with view of the sea Dogs made to feel very welcome

Overall the staff that served us were fantastic however on the Saturday night I can honestly say the service wasn't very good lots of standing around chatting we waited quite a while for another drink and our dessert menu eventually we had to go and ask.... The lady serving us was very attentive, however I couldn't say that for the rest of her team which is a disappointment. I could understand if they were extremely busy but it wasn't, It seemed the later the night went on the less interested they were. Which is a shame because overall the rest of the staff are very helpful

Super comfy huge bed in room 9, delicious food, dog friendly, lots of comfy chairs to sit at in lounge, coffee machine and pods available, lovely friendly staff. Would stay again 100%

We specifically rang 2 days before our arrival to check oysters were on the menu. It was a factor when planning our trip away. When we ordered that evening we were told you had sold out. I think some staff training on the reception desk is needed, if someone actually rings up asking for something the staff member should, if possible, reserve the item for them or explain it isn't guaranteed. You also should have wine bottle prices on your wine list, they are missing

The hotel is in a great location about 15 minute walk from outside the main town so very comfortable hotel

I stay here on a regular basis, but the hotel has made some changes which I don’t really like one is breakfast. We’re now you have to make your own cup of tea or coffee in the morning by a machine which means you sometimes I have to stay in there waiting for others Before they used to bring it to you and added to the experience. Also the car park is very small and now they’re fitted some electric car charging ports which is taken five spaces away and made the car park a lot smaller apart from these two changes the hotel is a great place to stay if you want to visit Whitstable.

The hotel looked impressive from the outside and is in a beautiful location. The bed was very comfortable and the breakfast menu had great choice and breakfast staff also really friendly.

We booked a superior room with sea view and whilst the view was truly lovely and the Communal rooms downstairs were beautifully appointed, the bedroom was a little disappointing to be honest and felt a little shabby. Dark drag marks on the wall behind the door, silicone missing from areas in en suite and very old chipped furniture. The secondary glazing meant you couldn't open the en suite window, a blind that didn't reach the windowsill and the lampshades in en suite were taped together with Sellotape. Nothing that would spoil the holiday, but certainly not what we expected from a 'superior room'. The lift was broken and the prices at the bar were expensive. There was not enough hotel parking for guests at rear and were told to go to the pay and display in the local Tesco one day!

Superb room. Decor wonderful. Bright and air-conditioned. Nice touch of one or two ornaments and old suitcases on top of wardrobe to add to the ambience of the room. Bathroom modern and large. Lovely! Housekeeping was very helpful and friendly and quick to arrive when needed. Restaurant staff friendly and attentive. Food very good. Nothing was too much trouble to adapting menu to suit for dinner and breakfast. The location was top notch for strolling along the front with marvellous views of the sea and beyond with plenty of benches to sit and contemplate. It was the ideal place to stay if single or even for a business person. I had a back of hotel room which was gloriously quiet! Loved this hotel. I hope I have the chance to stay there again!

I ordered flowers for my arrival which was a beautiful bouquet, some of the bloom only lasted 2 days. So I was a little disappointed over that.