Brilliant food for breakfast and dinner, the main restaurant is a great location, and the staff were excellent. Spa, gym and wellness are all great but not as big as I thought, very clean nevertheless.

Wouldve been great if, when paying for a deluxe room, there was a bath included within this option.

Great location, beautiful grounds and lovely food

Service in 1853 restaurant was very slow, despite having booked a table prior to arrival. The food is very expensive in my opinion, particularly if the service is going to be as slow as it was. In hindsight, we wished we’d just gone to the atrium bar for dinner where there was a much bigger food offering with much more reasonable pricing.

Fantastic hotel,top class.Lovely friendly staff ,great facilities and location.Lovely breakfast and excellent choice.

Drinks overpriced, esp the wine which was average at best

The grounds are beautiful.

I was slightly disappointed about how busy the pool was and how difficult it was to find a time to visit.

Breakfast and all dining facilities were superb. Our room, however, was very disappointing and definitely in need of refurbishment. There was a very narrow bath, so when you used the shower above, the side screen did not seal, and the floor became saturated. The only way to prevent this was to hold onto it by hand, making it difficult to wash. Dirty stainage up the bathroom door, and along the bath, and the corner area by the bath. Dusty skirting board and dusty carpet to the side of the desk. The painted window seal needed a damp cloth wipe to remove dirty marks. The positive of our bedroom was that our bed was excellent and we enjoyed a good night's sleep. We would stay at this hotel again, but would not accept a room like this again.

Our bedroom.

Beautiful house and accommodation. The grounds are outstanding, it was dreamy with trees, flowers, a cane wood, gorgeous artwork, a little outdoor gym, a pet cemetery which was so sweet. The Spa facilities were great and we used it everyday. The food and drinks were tasty and plenty. Breakfast buffet was huge and plenty of options. The room we stayed in on other side of house in separate building was lovely and well equipped with lovely decor. Great that you can take dogs. Sue on the desk was so helpful and a delight to greet at the desk on arrival and remembered my name when we passed through a corridor. A credit to the hotel. I would definitely go back.

Some staff seemed nervous and inexperienced in the restaurant and spa staff doing treatments. If I go again I would ask for an experienced mature therapist. There was a wedding the second night and music blaring to just gone 12 was disturbing.

Nice, large room with huge double bed. Great bathroom, shower hot straightaway. French windows to outside space with table and chairs although we didn't use this. The grounds were beautiful with plenty of outdoor seating to take in the view and atmosphere - glorious weather provided as well! Dinner in main dining room 1853 for which we booked ahead and it was busy. Service and food very good and a nice touch was to be given a complimentary dessert platter as we were celebrating our wedding anniversary. Live music in the atrium bar finished off the evening. My wife had a spa treatment which she enjoyed and found very relaxing. Breakfast was self service with a wide choice to suit all tastes.

Communication between booking and arriving not great as I tried phoning a few times to check on booking restaurant and spa and also check in time but nobody answered. In the end as we don't live far away, I popped in personally to resolve these issues.

Great courtyard room with big garden for all the dogs too roam. Beautiful trees and house

Breakfast and the castle style hotel

Room are old and in need for renovation

The room was spacious, and the hotel provided a dog bed, bowl, and mats. It had tea/ coffee making facilities.

I was given another room despite booking with a pet (via Booking.com), and the shower glass screen did not stop the water from seeping onto the floor. It was mentioned to the reception staff. I was not given a physical Breakfast menu, so I was not aware that I could have had a cooked porridge instead of the UPF porridge pots. The first morning, the queue for the coffee was extensive, so the following mornings I took my own filter coffee to the breakfast area. Lack of bananas as a fresh fruit alternative.