Everything was very clean. The beds and pillows were super comfortable and the sheets were wonderful. When we checked in, the front desk person did warn us that our room was next to the elevator and we would be hearing it. That was a nice head's up, but we did have to ask why we were next to the elevator. She just looked at us and then my friend asked if the hotel was full. It was then she replied, yes. But our room was great, the elevator was not a bother, and the view of my favorite Sleeping Lady mountain was beautiful! Also, the doormen, as usual, were exceptional with their customer service, friendliness, and speed in retrieving our car. And our dinner to catch up as college friends over wine and an excellent meal at Fletcher's was outstanding. The proximity to all we were doing for Fur Rondy activities was excellent (AND First Friday was IN the hotel!!!).

The front desk check in gal had a horrible cold and runny nose. She didn't make eye contact and it felt like she really didn't want to be there, and maybe she didn't feel good that day. We had to ask our own questions to get answers that, in my experience, are typically explained in the beginning (see above about room being next to the elevator).

Beautiful hotel...a bit pricey but a nice hotel. We only stayed a few hours as we checked in late (after 8 pm) and their late check out only allows till 12 pm. I would suggest if only staying here overnight, look for something more economical... we chose this hotel because we are from Hawaii and the name of the place caught my eye, lol. We weren't here long enough to give a good review but to say it is a nice hotel. Oh, they have a cute little chocolate shop with some delicious and beautiful aurora chocolates... go check it out, the chocolates are high quality and delicious!!

Very Clean. Spacious room. Good location with restaurants and bars very close and also cycle hire shops. Close to cycle trail. Very well organised staff as hotel caters for very many cruise ship passengers and group functions.

Bathroom only had one shampoo for two guests. Had soap but no shower gel. Had food from The Cubby but the egg in breakfast muffin was icy cold in the centre. Chai latte was ok but have had a lot better in Alaska. Bathroom very dated decor when considering cost of stay.

Perfect location in Anchorage downtown, very spacious and comfortable rooms and bathrooms. We did not have breakfast so I cannot comment on that. Valet service for the car went smooth. The hotel is for us Europeans very pricy, nevertheless it was one of the best options in town, so we were glad we found a room available. Nice spa area, it was much needed after 2 weeks of wilderness.

Staff was mostly very nice, but there were indeed 1-2 ruder/not too helpful employees in the front desk. They also take the 4pm check-in very seriously, we couldn't check in even 30-60 minutes earlier.

Great hotel complex - lots of dining choices. The Athletic room for women was wonderful.

The Cubby was convenient when I was running late one morning, but, disappointingly, doesn't carry the special look / feel of the hotel into the space effectively. It's like you've walked into any contemporary hotel. Also the staff inside The Cubby were needlessly loud. That space needs some refinement.

I liked the food available from 6AM to 11 PM., the shops in the hotel, and the Captain Cook-related art. The hotel is well located.

Some availability of food or snacks after 11PM would be highly desirable whether purchasable in the in-room refrigerator or in coin operated machines in the hotel. The rooms are too hot at night even with the central fan on, and adjusting the heat has been difficult for me.

Great location, best restaurant in Anchorage on the top floor (Crows Nest). Could indulge in espressos from Cubby’s and a really amazing health club. The hotel has paintings from Captain Cook’s different voyages which makes it feel like a part museum

Nothing really

It was a dignified and grand hotel with a historical background, excellently harmonizing with the pristine environment of Alaska. Having traveled to many places around the world, it was one of the most satisfying hotels I've stayed in. It is considered excellent in many aspects for the price.

The Wi-Fi was unstable during my stay.

Staff was friendly and helpful everywhere. Front desk, concierge - even the wait staff.

Rooms could have been a bit more up-to-date.

The staff, location, amenities, and Christmas decor were phenomenal. The views and proximity are unmatched. I loved the warmth and charm of this historic hotel. The athletic club's steam room and sauna were the perfect reprieve from winter.

That I had to check out, and couldn't stay longer. Hah. Nothing to dislike. The hotel's restaurants are superb; you don't even need to leave the building which makes your stay feel like a resort.