Breakfast was good. As soon as something was empty the staff would tend to it and refill it. Room was clean as it always is. Staff was helpful and courteous. It's always a great stay and I've stayed here plenty of times.

It took the hot water int he shower a good 5 minutes or so to start heating up and there was low water pressure in the toilet so it took a couple of times to get it flushed. Miss the carpet in the room but it's understandable whi the up grade. Wish the pillows were more fluffy and full, the ones we had this time was sort of flat. But overall, still a good place to relax and stay.

Staff were friendly and very knowledgeable of local attractions-great recommendations! The room and common areas were clean. Breakfast was good, variety of options.

The sofa bed was atrocious and flat. There was minimal protection when lying on the bed from the frame—very uncomfortable. It was as if there was no mattress. Housekeeping was good, but there was a minor hiccup. We had not left the room, and although it was communicated that we would be out within 10 minutes (shortly past 11 a.m.), the room had not been tidied, at all when we got back later that night.

It was very clean, the staff very friendly and helpful. The bed was very comfortable which is sometimes hard to find in some hotels. Breakfast was really good with a good variety to choose from.

The jacuzzi hot tub was not warm at all. The only thing I did not care for about the breakfast was the drink options. I didn't feel there were enough choices to choose from and the few they did have were really gross, they were as if they were watered down with a chemical taste (apple juice, orange juice, and a strawberry water drink of some sort.)

We enjoyed the room. It's clean and had a large tv that worked well. It could be moved to watch from the couch or bed. It had a charging station for our electric cat. The free breakfast had a variety of food. The property is well maintained and had nice landscaping. It was also easy to locate this motel. The front desk workers were professional. We tipped the room attendant as the room was very teddy and nice. I wish I had had more time to use the gym and pool..

You didn't have herbal teas. The window outside our room needed to be washed.

The room was spacious, but could have used a desk instead of a small table which would make it more appealing to business travelers. Breakfast was basic, but adequate for any need, i.e., eggs, sausage, toast, bagels, cereal, yogurt, pancakes, juices. Staff was courteous and helpful.

Lighting was too bright. Would have liked to have some kind of minimal lighting for watching TV.

Staff was professional, personable & offered dining tips. Put us in a room away from elevators (as requested). Had a decent looking breakfast, although we did not use it as we weren’t hungry yet. The gym & pool areas were clean & had ample equipment.

Our room had a very loud squeaking in the AC unit. Unfortunately it was too hot to leave the AC off. The mattress had a divet (probably from over use), so I had to sleep with my head at the foot of the bed.

The front desk staff was incredibly accommodating and helpful. 24 hour access to coffee and tea was convenient and appreciated. The bed was comfortable and the room was well apportioned. My pet-friendly room had access to a large sink, which was appreciated!

Overall, the property was clean; however, this room was not as clean as the room I had stayed in the previous weekend. Not a big deal, as my room the previous week was immaculate. This one was just OK.

Bed was very comfortable, high quality pillows, separate vanity/closet area from tub/toilet. Comfy desk chair and arm chair in the room, fridge and microwave worked well, very good breakfast with eggs, bacon, biscuits and gravy, pancakes, yogurt, cereal, toast, bagels, fresh fruit, juice, and some type of sweet bun. Helpful staff.

Honestly everything was great. It was a little confusing to get there, but once you're there, the hotel itself is great.

The facilities were clean and comfortable. Complimentary breakfast was very nice, good quality eggs and bacon or sausage, and the pancake machine was a delight… tasty, too!

At first arrival the property is a little difficult to locate as it is set back from the I-17 frontage road north of Dunlap. However, after an initial drive around the block, I quickly got the hang of maneuvering the location!

Clean and well maintained facility and rooms were spacious and comfortable. Very good breakfast with several hot items to choose from.

The bathtub could use a rubber mat and a bath mat for the floor. Stepping out of a slick tub on to a tile floor could be tricky and a safety hazard. Make sure you have good directions as this Best Western sits way back from the I-17 and is hard to see especially in the dark. Look for Old Black Canyon Hwy to be on to get into the facility. When I was searching for this Best Western on the web site Booking.com came up to make the reservation. The reservation was made OK, but you don't get Best Western points because it's third party. I think this sucks so call and make your own reservation directly to the Best Western, don't use Booking if you want points.